Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 2 Correct answers

Adobe Employee , Sep 22, 2021 Sep 22, 2021
Hi All, We're currently investigating this issue. We'd appreciate if you could share the information listed below: 1. Version of the OS & InDesign. 2. Device Information. 3. Whether it happens with GPU Performance enabled/disabled or both. 4. Does resetting TextEdit preferences on macOS help? 4. A sample of the file. 5. Preferences files(You may find the location of these files here). This information would help us assist you accordingly. You can share the information with me over DM. Rega...

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Adobe Employee , Oct 27, 2021 Oct 27, 2021
Hi All, Sorry to hear about your experience. We're still working on the fix however we have observed this workflow shared below has helped on some machines. Could you try these and share your observations: 1. Open FontBook, 2. Select all fonts 3. Right-click and select Validate fonts, 4. Delete the font that was marked as having Issues.  5. Restart InDesign.  Hope this is helpful! Regards, Ashutosh

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Adobe Community Professional ,
Sep 23, 2021 Sep 23, 2021

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This is an issue that Adobe is aware of and is working on. A work around for now is to zoom in zoom out.

9565B6E9-13C1-4A7D-ACDE-873A6474D06E.jpeg

https://community.adobe.com/t5/indesign-discussions/text-disappears-when-typing-in-text-box/m-p/1212...

Lee- Graphic Designer, Print Specialist, Photographer

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Hi, I've just upgraded to a MacBook Air and reinstalled CC. Now I'm experiencing an issue with text editing, where the text disappears completely or partially, and only reappears when I zoom in or out via the shortcuts cmd- and cmd+

This isn't a text wrap issue, it's definitely a bug of some kind that I didn't have previously. Help!

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Jesseingham, which Adobe application or service are you encountering the disappearing text in?  What process did you use to transfer your files to the new MacBook Air?

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Sorry, should have said – InDesign. I migrated from an external hard-drive back up of my previous MacBook Pro using the migration assistant... 

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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If you are using a brand new MacBook Air which has Apple's new M1 chip rather than the older Intel chip then make sure that you have updated your InDesign to version 16.3 which is the first version of InDesign that runs natively on the M1. Any earlier version of InDesign would be running on emulation software called Rosetta 2. Many users have reported problems running InDesign through Rosetta 2. Hopefully updating to the new version will solve your problem.

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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Thanks Bill - my version of InDesign is 16.2.1, but the Adobe CC desktop app is telling me that's the most recent version, not offering an update to 16.3. However I've followed advice on another thread to delete my Adobe Preferences and SavedData files, and – fingers crossed – that seems to have fixed the issue. I'll make sure I update to 16.3 as soon as it's available though. Thanks for your help.

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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Apparently not all users are being offered 16.3 at this time. You may still be able to install the beta version that runs native on the M1. Look under the beta apps in your Creative Cloud desktop app and see if it is available for you to install.

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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Tried installing the beta version – it installs, but when I open it, I just get 'Your InDesign (Beta) build has expired.' So no joy there :o) Starting to wish I'd stuck with my old Pro.

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Jesseingham, with the variety of errors you are encountering, you may want to start over with setting up the MacBook Air.  

 

You will have much better success if you choose to move your documents and settings to the new computer, instead of transferring everything.  Adobe applications, in particular, are not designed to be copied from one computer to another, which is what the migration assistant does.

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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Just a bit more info about getting InDesign 16.3. Apparently, it is being done as a phased roll-out by country. The initial list of countries which got it last week were Australia, France, Hong Kong, India, Italy, Netherlands, Switzerland and the United Kingdom. There doesn't seem to be any fixed dates as to when others will get it. For more info check out: https://community.adobe.com/t5/indesign/indesign-16-3-are-now-live/td-p/12116900.

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Community Beginner ,
Jul 10, 2021 Jul 10, 2021

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Hi Jess, having the same issue. Can you please post the thread you were referring to where you deleted your Adobe preferences and Saved Data files? Did this solve the issue? Thanks, Julie

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Community Beginner ,
Jul 14, 2021 Jul 14, 2021

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Hi Julie - I can't find the thread again, but it only solved the issue temporarily, so I don't think it's a fix. Sorry you're having the same issue but glad it's not just me. The 16.3.2 update has just become available to me (UK based), and I'm cautiously optimistic that that's solved it.

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New Here ,
Sep 29, 2021 Sep 29, 2021

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Hi Bill, 

Thanks for the input on the dissappearing text issue. Problem is, I can't run native on my M1 chip because my font app doesn't support it and I have yet to find one that does. Very frustrating. 

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Engaged ,
Sep 29, 2021 Sep 29, 2021

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I use Typeface. Best one I’ve used. M1 native. 

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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This was happening to me as well - M1 iMac. I called Adobe and the InDesign specialist was amazing - it's in the InDesign Preferences - GPU Performance - toggle that either on or off. It fixed mine immediately!

 

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Community Beginner ,
Jul 10, 2021 Jul 10, 2021

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I tried this, doesn't work for me sadly.


I have the same issue as above post too. When editing text it disappears in the text box unless I zoom in and out. I am constantly having to do this to read what I've written. It is absolutely doing my head in! And then randomly when I copy and paste text from another InDesign document. I am running 16.3.2 M1 Chip Adobe CC InDesign.

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Good morning. I would just call Adobe. They were so helpful. I can say the fix I posted works like 95% of the time - but calling Adobe - worth a try. Good luck.

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New Here ,
Nov 03, 2021 Nov 03, 2021

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Thank you!
Insane that this is not the first and only answer to this. But then, there are several configurations so it's hard to find something that works for everyone. This worked for me at least.
M1 Mac Book Air 2020, 16 GB, Big Sur 11.6

/Daniel

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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Doesn't work for me either 😕 So frustrating.. text dissapears every time I do ANYTHING 😞

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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I can confirm this worked for me too. iMac 24. 

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New Here ,
Jul 24, 2021 Jul 24, 2021

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It works for me too... at least so far...

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New Here ,
Sep 15, 2021 Sep 15, 2021

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OMG I hope this works for me. I'm working on a Mac Mini and I'm about to throw it across the street. 

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Community Beginner ,
Sep 28, 2021 Sep 28, 2021

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I hear you! I almost threw mine across the street. No fix for this yet I
have found 😞 😞

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Explorer ,
Sep 15, 2021 Sep 15, 2021

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This worked for me. THANK YOU!

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Engaged ,
Sep 15, 2021 Sep 15, 2021

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Toggle it off AND on. Mine was on, turned it off, closed the prefs, reopened the prefs, and turned it back on. THAT worked for me. Leaving it off is antithetical to the whole point of having a computer.

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