Participating Frequently

Answered

Text disappears when typing in text box

Forum|Forum|4 years ago
June 17, 2021
146 replies
115536 views

I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

It doesn't happen every time, but often enough to be incredibly annoying.

I'm running:

Mac OS 11.4
Macbook Air M1 2020
InDesign 16.2.1

Bug

Correct answer Rocky5D5C

Hi Sarah, updating to 17.2 fixed the text issue for my wife. She hasn't had it happen once since then, so far.

Have you updated?

Show previous replies

L

Laubender

Adobe Expert

John said:

"5. Sorry, I'm having difficulty locating the ID pref files.

None are located in Library > Preferences for both overall, system or user."

Hi John,

well, you could navigate to the preferences in several ways.

One is to use InDesign's Scripts panel where you have the User folder stored inside.

Out of my head:

There is a "Show in Finder" command on that folder that brings you a few steps deep inside your InDesign's preferences folder with the name Version 16.0 for InDesign 2021. Go up into the hierarchie of folders until you reach the folder that contains the Version 16.0 folder. Store the folder that contains the Version 16.0 folder in your Favorites so that you have always access.

Be super careful when you do the following steps:

[1] Quit the running InDesign 2021

[2] Backup that Version 16.0 folder, that contains all the preferences.

[3] Remove or rename that Version 16.0 folder

[4] Finally restart InDesign 2021.

A new Version 16.0 folder will be created while InDesign is starting up. All your personal settings of menus and workspaces will be set anew to default. Also your Color Management Settings will be set to default. So change them back to your old custom ones if necessary before you procede, especially before you create new documents.

Regards,
Uwe Laubender

( ACP )

J

Joel MaHarry

Participating Frequently

This is RIDICULOUS.

My Mac M1 pro is 2 years old.

AND YOU CANNOT GET INDESIGN TO WORK CORRECTLY.

I need a refund for the past four months that I've been suffereing with this. My productivity is downa and deadlines loom.

Besnardm

Known Participant

You should read the correct answers as the solution is there, no need to have suffer any longer lol 🙂

Ashutosh_Mishra

Inspiring

Hi All,

We're currently investigating this issue. We'd appreciate if you could share the information listed below:

1. Version of the OS & InDesign.

2. Device Information.

3. Whether it happens with GPU Performance enabled/disabled or both.

4. Does resetting TextEdit preferences on macOS help?

4. A sample of the file.

5. Preferences files(You may find the location of these files here).

This information would help us assist you accordingly. You can share the information with me over DM.

Regards,

Ashutosh

J

johng2900620

Participating Frequently

Hi Ashutosh,

1. OS 11.5.2, ID 16.4

2. 2020 13" MBP M1

3. Both, but far more when GPU Performance is enabled

4. It helped a little, but still having same issues with TextEdit and ID

4. It happens on all files

5. Sorry, I'm having difficulty locating the ID pref files. None are located in Library > Preferences for both overall, system or user.

U

ubergreg

Participating Frequently

Been having this workflow-killing issue for months as well. Tried all the tricks listed previously, but none work for more than a few minutes.

I read that some think its a RAM issue, and many of us seem to have M1 Macs with 8GB of RAM—is there anyone reading this discussion who's got 16GB of RAM? if so, what has your experience with disappearing text been like?

My machine: late 2020 Mac Mini M1 with 8GB RAM and 512GB hard drive,

D

defaultlmoarnrgpb5l

Participating Frequently

Same issue. So very annoying!!!!!!!!!!! Please fix this already!!!!

W

Ward5FD4

New Participant

Running on MacBook Pro 13 inch M1, Big Sur OS. And with inDesign 16.4 installed, the problem of the disappearing text keeps occuring. Tried the GPU settings trick. Tried closing as many apps as possible. Nothing worked. Would be nice to have this looked at, Adobe.

A

Anonymous

Brand new MacBook Pro M1

InDesign 16.4

Same issue!!

carlyl47582480

New Participant

Indesign v 16.4. The text in the text box keeps disappearing and it is driving me crazy. It has never happened before but it is really slowing down my work. Is there a bug? I have changed onto a new iMac - is there a problem with those?

Derek Cross

Adobe Expert

Have a look at the discussion: https://community.adobe.com/t5/indesign-discussions/text-disappears-when-typing-in-text-box/m-p/12348918/page/3#M442935

stephanep95761205

Participating Frequently

Hello

I work professionaly with ID from a long time and no problemo.. BUT new mac mini M1 and the las t update of indesign and A BIG problem with the text who desepear or keep the last font changed in (w) mode.

What's happend ? I can't work no more. I really need Help please...

Thank you.

Bonjour

gros probleme depuis l'utilisation d'ID sur macmini M1. Les textes dans les blocs disparaissent. Il faut zoomer ou passer en mode W pour les retrouver. Pire, le bloc peut garder en memoire une police utilsées auparavant qui réapparait en mode aperçu. Impossible de travailler pro avec... je ne sais plus quoi faire. Suis le seul ?

L

Laubender

Adobe Expert

Hi Stephane,

does it help if you do run InDesign as the only application on your system?

How much memory is available on your machine? Perhaps 8 GB could not be enough…

Regards,
Uwe Laubender

( ACP )

stephanep95761205

Participating Frequently

Hi Uwe

I tried to work with ID alone with 8 Go, but no way, the same problem. It's incredible, all the applications are working togheter very well ( AI, Photoshop, acrobat pro, and more .. firefox, a lot of utilities...) and the memory management seems to be perfect. This is bug that Adobe has to fix very fast. For the moment Indesign is not M1 compatible.

C

Crystian5EF0

New Participant

Same problem here.

Brand new iMac24 M1 / 8Mb / Big Sur

Installed directly InDesign 16.4

I'm copping text from a web page. So I' wondering if it has to do with HTML embedded on the copy/paste.

Have to toggle preview mode on/off to make text reapear. Impossible to work!

defaultg6wqvtwtol3l

New Participant

Estoy maquetando en Indesign y en cuanto cambio estilos, copio cosas, etc me desaparece la visualización y tengo que ampliar o reducir la página para volver a verlo ¿le ocurre a alguié más? ¿sabéis como solucionarlo?

gracias

Luke Jennings3

Adobe Expert

I believe this may explain the problem:

https://community.adobe.com/t5/indesign-discussions/text-disappears-when-typing-in-text-box/td-p/12121152

D

default7gzn6309np7b

New Participant

InDesign 16.3.2 (up to date)

iMac, M1 2021

iOS 11.4

WHY DOES THIS KEEP HAPPENING???

WHO CAN WORK LIKE THIS???

Adobe: This membership costs an arm and a leg as it is. It is unbelievable that something this simple has to be corrrected by downloading an OLDER version???

Imagine being a mechanic. And that everytime you want to reach for your wrench, the wrench dissapears. So you have to go get one EVERY. SINGLE. TIME. How fast, effecient and productive do you think you'll be? Not very much, right?

So what's your answer, Adobe.