I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.
It doesn't happen every time, but often enough to be incredibly annoying.
Thank you! I read these posts and see the commonality among us all. How Adobe can't see what we are experiencing is so frustrating.... as if we don't know what we are doing in the program. It's like someone shutting off the lights in a room and we have to constantly turn them on again to see what we are working on! ENOUGH ALREADY!! I'm ready to go back to good old QuarkXPress. LOL
I have the 8GB M1 Mac Mini and the 16GB version and it's exactly the same on both
I'm running 16GB and still getting it????
1. MacOS Monterey 12.0.1 + InDesign 2022 (17.0)
2. MacBook Air (M1, 2020)
3. Happens in both viewing screens
4. Resetting prefs doesn't work.
4b. Happens will all of my InDesign files
5. Not sure what you are looking for in preference files, a screen shot of each section? I've never altered these preferences.
I'm not seeing any new revolations for this issue, so I'm replying. Overall my laptop is only a few months old, I didn't have any issue the first month, but now it's every project I work on in InDesign. I just went from BigSur to Monteray, both OS systems had the same issue. As you can see I'm working on the the latest version of InDesign too. It's always up to date. Any help would be appreciated. It's very disruptive to mine and everyone elses work flow.
Until the InDesign team learns how to work fully with M1, or remove legacy code or whatever is clogging it up, the only way to get past this issue is to turn off and back on the GPU Performance checkbox whenever the issue crops up. I have to do it a few times a day on an M1 mini with 16GB RAM.
The issue is over half a year old regarding M1 Macs, but it goes back to at least 2017 (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/20408851-indesign-perfo...). So.
Yep, that's what I do all day long, toggle. So yes, it's a quick fix at least, but still frustrating none-the-less. Thanks for the response. I just wanted to make sure I didn't miss the "fix" yet!
Ashutosh— Your absence on this thread for the past two months is disgusting. Are you still investigating this issue? How about a progress report. Adobe's lack of response to this issue incomprehensible and reeks of disregard for all us who have been loyal to Adobe over the years. Get with it!
Disgusting is inappropriate--frustrating would be more apropos. And there was no need to call out Ashutosh directly.
Ashutosh's job description is Senior Technical Support Consultant, who I suspect feeds information to the programmer team(s). These teams generally don't give progress reports (there could be legal implications here)--they just release new updates after testing.
Get mad at Adobe and/or Apple corporations, but don't make it personal against a single person.
Cream-Training—I apologize if my use of the word disgusting gave the impression I was criticizing Ashutosh personally. That certainly wasn't my intent and I'm sure he's a fine person and an excellent support consultant. Not to debate semantics, however, he represents Adobe, who so far, has failed to deal with this serious issue. I'm sure this failure has disgusted many people, like myself. To give Ashutosh credit, he's the only Adobe representative who has responded to the issue in the last two months. No one is blaming him, but a multitude of people are mad and frustrated with Adobe over the issue, which unfortunately, that hasn't elicited a response from them in over two months, much less a solution. Adobe's silence portends a disregard for its customers, so even an update that they are still working on the problem would be encouraging.
1. OS 11.5.2, InDesign 16.2.1
2. MacBook Air M1 2020
3. No idea status of GPU Performance, and I don't care to poke around to do the analysis that Adobe should do.
4. No interest in resetting any preferences. See comment above.
InDesign worked fine until InDesign upgrade, and I have loved it for years. Now text disappears. Now I have to click forever on layers, links, etc., to get a response. The app is generally sluggish. If we were not forced to upgrade, we would not have these problems. I am unbelievably annoyed.
How is your investigation going?
MacBook Pro 13” M1 2020
Happens with both GPU enabled and disabled.
Resetting TextEdit preferences didn’t work.
Sample of the file doesn’t matter - it happens on all files, all across - either new or old.
Preference files: the link is a bit confusing - I have a lot of cache files in the InDesign caché folder, so I can't help with that.
What a complete joke this is!!! Adobe are very happy to keep taking people's money every month but when it comes to fixing their glitchy software, you could not give a damn. This problem is massive. Its been around for long enough that the Adobe developers can figure it out and fix it. It is a HUGE problem and is causing your users no end of trouble. What kind of morons are running the show here?
Easy does it there! What will you have to say if it turns out to be an Apple bug causing this?
Not saying it is, but we haven't eliminated that from the mix just yet.
Adobe has already aknowledged in this thread that it is their issue. It's bizarre the amount of misinformation and just plain impossible theories "Adobe Community Professionals" are posting here. I have to assume that title has something to do with using the products, but having zero idea how they are acually programmed.
Id is the only app that's having this issue. Not just all apps, but other Adobe apps.
Don't give me that "easy does it" nonsense please. This is very clearly an Adobe issue, as they've previously acknowledged. It's completely unacceptable for them to continue taking money for software that is clearly not up to the task. They treat their customers with contempt so they should expect a fair amount of vitriol in return. They've had PLENTY of time to fix this very major problem.
The fact Adobe assigned two "correct answers" ia actually offensive, after months without solution and lack of feedback. What is the point of having community support if the support we get is this one?
This issue appeared to have been solved in 16.4 but in now back into 17 and 17.1
Please do the same fix you did for 16.4 on the 17 please
Not for me I'm afraid. Adobe suggested I go back to 16.4 from the 17.7 PreRelease, which I tried, but it was much worse for me. I'm now back on 17.7. It's far from perfect, but its slightly better than the nightmares of the previous versions. Crazy how a multi-million dollar international corporation can't provide the basic software for which they're charging. Bet you'd never see a glitch like this affect their payment collection systems.
"5. Sorry, I'm having difficulty locating the ID pref files.
None are located in Library > Preferences for both overall, system or user."
well, you could navigate to the preferences in several ways.
One is to use InDesign's Scripts panel where you have the User folder stored inside.
Out of my head:
There is a "Show in Finder" command on that folder that brings you a few steps deep inside your InDesign's preferences folder with the name Version 16.0 for InDesign 2021. Go up into the hierarchie of folders until you reach the folder that contains the Version 16.0 folder. Store the folder that contains the Version 16.0 folder in your Favorites so that you have always access.
Be super careful when you do the following steps:
 Quit the running InDesign 2021
 Backup that Version 16.0 folder, that contains all the preferences.
 Remove or rename that Version 16.0 folder
 Finally restart InDesign 2021.
A new Version 16.0 folder will be created while InDesign is starting up. All your personal settings of menus and workspaces will be set anew to default. Also your Color Management Settings will be set to default. So change them back to your old custom ones if necessary before you procede, especially before you create new documents.
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