Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 2 Correct answers

Adobe Employee , Sep 22, 2021 Sep 22, 2021
Hi All, We're currently investigating this issue. We'd appreciate if you could share the information listed below: 1. Version of the OS & InDesign. 2. Device Information. 3. Whether it happens with GPU Performance enabled/disabled or both. 4. Does resetting TextEdit preferences on macOS help? 4. A sample of the file. 5. Preferences files(You may find the location of these files here). This information would help us assist you accordingly. You can share the information with me over DM. Rega...

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Adobe Employee , Oct 27, 2021 Oct 27, 2021
Hi All, Sorry to hear about your experience. We're still working on the fix however we have observed this workflow shared below has helped on some machines. Could you try these and share your observations: 1. Open FontBook, 2. Select all fonts 3. Right-click and select Validate fonts, 4. Delete the font that was marked as having Issues.  5. Restart InDesign.  Hope this is helpful! Regards, Ashutosh

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Explorer ,
Dec 07, 2021 Dec 07, 2021

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Please it is not in the number of RAM but the amount of GPU's!

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Participant ,
Dec 08, 2021 Dec 08, 2021

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why so hostile to bob? He is trying to help here.

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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It's called "shooting the messenger." Honestly, I'm not losing sleep over it, but thanks.

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Participant ,
Dec 07, 2021 Dec 07, 2021

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Hi Bob  do you as a adobe community professional think this is acceptable for all of us? At least they should communicate with us. Send an apology. Give us an idea when this is going to be solved. Its bloody frustrating.

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Adobe Community Professional ,
Dec 07, 2021 Dec 07, 2021

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 I do not find it acceptable at all. I have had my own beefs with the way things have gone the last few years, too, on the Windows side of things.

The problem is that release schedules are set by ivory tower types in the marketing department, not engineers. The latest issues are complicated by Apple dumping a whole new platform and operating system on the world with little to no notice to developers. At this point, however, I have to agree that the major issues should be worked out by now.

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Explorer ,
Dec 07, 2021 Dec 07, 2021

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I couldn't agree more. I've been outspoken about this in previous posts. We not only deserve an apology, we deserve a fully functioning InDesign app without this problem. It's unbelievable to me that Adobe has been so unresponsive to the posts about this issue. It's terribly frustrating and I find myself putting off design projects because I just find it hard dealing with this problem. We need answers from Adobe!

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Explorer ,
Dec 07, 2021 Dec 07, 2021

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Minor Correction:

 

Minimum 4 GB of RAM (16 GB recommended)

 

A blank document with only text box should work fine.

 

 

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Engaged ,
Dec 07, 2021 Dec 07, 2021

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That's funny. Nicely done. 

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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It's definitely not a RAM issue. I'm using InDesign on a 64GB M1 Max and the textbox content is still disappearing. I have no problem at all using the latest verison of InDesign on a 2014 Intel iMac with 8GB...

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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No fn way!!!

 

crazy.

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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@Ashutosh_Mishra i beleive i speak to everyone on this forum when i say we want to speak to someone senior about this issue. The problem is getting worse, your solutions don't work and from a personal point of view we're a paying business customer with multiple accounts all of which are having problems. It is unacceptable that everyone on this forum has had radio silence for weeks now. 

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New Here ,
Dec 07, 2021 Dec 07, 2021

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I absolutely agree. Come on Adobe give us some answers!

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Adobe Community Professional ,
Dec 07, 2021 Dec 07, 2021

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All anyone from Adobe is going to say is that they are aware of the problem and are actively working to fix it.

 

We already know Adobe is aware of the issue, with all the forum posts. Plus, they can't post any timeline as to its fix as that could open them up to legal problems if they miss a publicly posted deadline. A release could come tomorrow, next week, or (hopefully not) next month. 

 

I do not think Adobe is happy about these problems either.

David Creamer
ACI / ACP / ACE

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Blaming it on fonts was their "solution" on here. I dont think they really care.

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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Can you provide the link where Adobe said the solution was a font problem? I'd like to review it. 

David Creamer
ACI / ACP / ACE

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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It's in this thread, posted by Ashutosh_Mishra on October 27. FYI, it doesn't work, and this problem seems to have been ignored by the Adobe team.

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New Here ,
Dec 07, 2021 Dec 07, 2021

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Hi Adobe Support, I have the same issue here:

 

MacBook Pro 13" M1, 8GB RAM

macOS 12.0.1 (21A559)

InDesign 17.0.1

 

The issue happens with and without GPU acceleration. However I only noticed this error while I'm navigating with the text cursor using the arrow keys or cmd+arrow keys and while selecting text using the mouse. Rarely while typing. When I start typing again, the text re-appears, but then vanishes again without me touching an arrow key.

 

After using InDesign for a while it crashed completely. After this crash the error happened only two or three times before it  "magically" disappeared.

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Explorer ,
Dec 07, 2021 Dec 07, 2021

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From the Adobe website:

 

Minimum 4 GB of RAM (16 GB recommended)

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New Here ,
Dec 07, 2021 Dec 07, 2021

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I also have this problem on my new 14" MBP. It seems to help if I close other applications, including Photoshop. Pretty pathetic to see this issue has been around for 6 months. Adobe seems to be going down the same sewer pipe as Apple.

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Explorer ,
Dec 07, 2021 Dec 07, 2021

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wow and the new mbp 14" has minimum 16gb ram and strong gpu.

 

def adobe dropped the ball on the new M1 architecture. 

must be worse than we think, and there have been quite a few updates the past year and no fix yet...

 

 

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Explorer ,
Dec 07, 2021 Dec 07, 2021

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I don't have the problem anymore since I bought a MacBook Pro 14" with 10 GPU

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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I'm having this problem, even tho I followed instructions with font book validation and updating to 17.0.

 

I'm running:

  • Mac 12.0.1
  • iMac M1 2021
  • InDesign 17.0

 

Is anyone else still experiencing this? It's making it very difficult to do any work.

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Participant ,
Dec 08, 2021 Dec 08, 2021

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Yes unfortunately. And i have a t2 chipo. Nothing works. Bloody annoying.

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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Could be that old fonts such as PostScript Type 1 fonts cause problems. Adobe already planned to stop support for these. I don't have the issue on a Macmini 16Gb RAM - 512 ssd. I only installed quality, and relatively recent OTF font. No TTF and no s.h.i.t.t.y free fonts. So far so good.

So solutions here but this could be the cause. Try removing dodgy fonts and emptying font cache.

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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This is bullsh.. The problem acures also with OTF even with an clean font cache.

 

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