Known Participant

Question

Thai Font error After Exporting

Forum|Forum|1 year ago
November 25, 2024
3 replies
3339 views

Hello Indesign Community,

We have been using Indesign for our work research paper for 3 years now, we have to export it to pdf and upload on our website to make it publicly available. However, we have the font error problems, in this case we mostly use fonts in Thai Language.

After exporting, everything looks perfectly fine like in the pic.

However, if we copied&pasted it elsewhere or try to use ctrl+f funtion to look for keywords. We coundn't find a single match as all the fonts are in the wrong orders and abnormal styles as attached some lines,

This causes us lots problens as we want to spread knowledge and info to all audience, but our work has never been showed up on the web browser as it cannot find the matching keywords from the engins to our works. I tried changing fonts but still have the same problems, FYI, we never have this problems when we use just Microsoft Words and English Words are not affected.

Looking forward to your suggestions, maybe some fonts setting or what kind of fonts should we look for. Thank you.

T

Thai Customs BrusselsAuthor

Known Participant

Hello, this post hasn't been resolved, the issues still occur. Could some expert take a look into it one more time?

BobLevine

Community Expert

How are you viewing and testing this PDF? Doesn't everything work okay in Acrobat?

T

Thai Customs BrusselsAuthor

Known Participant

Im testing it on Acrobat, the fonts are all in wrong orders when I copied and pasted out to Notepad. Also I could not find asingle matching words by crtl F on Acrobat

T

Thai Customs BrusselsAuthor

Known Participant

Hi @THBrussels,

Thank you for sharing the screen recording and for your detailed explanation. I really appreciate your patience with this.

I tested your file by exporting it without compression through the export settings in InDesign, but unfortunately, I still wasn’t able to resolve the issue or find a workaround for the incorrect order and double vowel characters in Thai.

At this stage, I’ll need to escalate this to the product team for further investigation, as it seems to require a deeper dive into how InDesign is processing these characters and fonts. I’ll update you as soon as I receive any insights or next steps from the team.

Thanks again for your cooperation and understanding. I’ll keep you posted!

Best,

Abhishek Rao

Thank you very much Abhishek. Really appreciate this and finger crossed.

Do not hesitate to contact me if you need anything.

Abhishek Rao

Community Manager

Hi @Thai Customs Brussels,

Thank you for sharing the details. Could you let us know:

The version of InDesign you’re using.
Your operating system (e.g., Windows 11, macOS Ventura).
If this issue occurs with only this file or other files as well.

Additionally, could you share a screen recording of your workflow, from working on the file to exporting the PDF? This will help us better understand the issue and provide a solution.

Looking forward to your response!

Thanks,

Abhishek Rao

T

Thai Customs BrusselsAuthor

Known Participant

Thanks for your reply

1. I'm using and recently updated to Version 19.5.1.

2. Windows 11

3. This happens to all files.

I attached the workflow here, You will see there are some warnings on the font JS Jindara, yet I tried changing fonts but the issues still occurs.

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