Inspiring

Answered

The InDesign Application Frame gets stuck outside the screen area/behind menu bar

Forum|Forum|7 years ago
February 19, 2019
32 replies
74629 views

Every so often, since working on my current iMac (2017), my Application Frame in InDesign gets stuck on my second 32" Benq monitor. The top bar area sits just behind the menu bar. Once it's there, it's there. The accessibility to reposition the frame is now not possible. Even switching the Application Bar, the background frame is still stuck and cannot be moved.

Surely, there must be a limit from stopping the Application Frame from running off behind the menu and off the top of the screen, or at least allow an interactive method in a dropdown menu to reset the Application Frame back within the frame of the monitor.

For the moment, the only way I have found to resolve this would be to 'Delete InDesign Preference file' (Shift+Control+Option+Command) on start-up and reapply my personal settings and workspaces.

After resetting, this crucial part of the frame is now visible.

I'm running MacOS Mojave Version 10.14.3, on an iMac 27-inch 4.2Ghz Intel Core i7 running a second 32" Benq screen.
Currently affecting InDesign version 14.0.1 but it also occurred with previous versions too.

Correct answer mag-man

ANSWER FOUND: It appears it only affects users with two screens. If your displays are sitting side by side, ensure the second screen in the 'Display Arrangement' in System Preferences >> Displays, does not sit higher than the main screen - even though the second screen may sit higher on the desk. Keeping the second screen aligned or lower will avoid 'losing' part of a panel off screen.

Show previous replies

J

JimAustin

Inspiring

I know this is an old post, but the problem persists, and I just found a simple solution; at least it worked in my case.

First, note that I work with my large external monitor positioned above my laptop screen. I'd guess that this is a pretty common arrangement, and it's inconsistent with the "correct answer" below.

Many people (on various sites) suggested turning off and on the Application Frame. That didn't help me: with or without the frame, before and after, I still had the same problem.

But then I simply closed InDesign and reopened it again--still the same problem. But THEN, when I turned the Application Frame off and back on again, the frame was freed up from its anchored position and I was able to move it around at will.

parkdsng

Inspiring

I'm having this same problem, I have two screens and have aligned them in the Systems Prefs so they are side-by-side as mag-man suggests then closed and reopened InDesign but it's still off the screen. This solution doesn't work. Mac os 12.2.1

J

James22443790n8ig

Participant

Was having the same problem however none of the suggestions were working.

So I was thinking it was at the OS level.

~/Library/Preferences/ByHost/com.apple.windowserver*.plist

I moved it to my desktop and added OLD in the filename

Then restarted the machine and it worked. It seems to me that the external monitor settings got stuck

I hope that this helps

S

staceys5116346

Participant

Thank you a million times over!!!

M

Macivi

Participant

What happened to me is this:

I had 2 monitors connected to my MacBook Pro using Indesign 2021. I disconnected the monitors, took my Mac on a 4 week trip with no other monitors availabe. Now i cant use InDesign because it don show on my MacBook.

How to fix this?

N

NorreneGodfrey

Participant

Thank you mag-man, that worked!

S

SueHud

Participant

Thank you for sharing this info!

parkdsng

Inspiring

I'm having this same problem but none of the suggested solutions are working. My InDesign application window is stuck to the top of my screen, whether I'm using two monitors or one, I've tried resetting the workspace, oriented the other monitor "below" the primary monitor, restarting InDesign, nothing is working. I will try deleting the InDesign Preference File. I'm using a MacBook Pro with Mojave 10.14.6 and Id CC 2020.

Follow-up: I deleted the InDesign Application Preference file and restarted. When I opened Id again, it was just a pile of dismembered toolbars and control panels, even after resetting the workspace. I finally went to Window > Application Frame and selected it (so it is checked) and then everything was restored. Super disruptive and tedious.

B

BryCas

Participating Frequently

Same problem here using a 3 monitor configuration (ViewSonic + Asus running on my 10.14.6 MBP). Only remedy is to drag the top monitor down and to the left (as mentioned earlier). Once this is done, I can regain control of the ID frame and move to the middle of my main display. Finally, I arrange the displays back to my preferred config. Strange but this only happens w/ ID (2020 and 2021).

J

Jeff Topping

Participant

any way to fix this? so i cant position my second monitor above my laptop? or this will always happen?

jeff

E

empired

Participating Frequently

Something so simple but so frustrating. Thank you so much for your answer! All fixed.

K

katrinaS

Participant

The only thing that worked for me was to disconnect my second display. I was then able to resize my InDesign window, then plug in my secondary display again.

S

shera555

Participant

Worked! Just had to disconnect the second display, then was able to click and drag my tools lower -- reconnected -- fixed. THANK YOU. (OMG these are the things that make me want to fling my computer out the window...)

marketing-team-524364

Participant

Thank you! This worked for me.

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