Participant

Question

This document contains links to files/URL(s) that are not accessible

Forum|Forum|3 years ago
April 12, 2022
4 replies
2572 views

After updating my Indesign to 2022 I have been having a nagging issue opening certain files and also packaging the file and PDF's. When I try to save a PDF or package a file that has no "errors", I am prompted with "This document contains links to files/URL(s) that are not accessible. Please check your network connectivity or the original source of content."

When I go through the document, the images saved locally show up as grey boxes. See images attached

For context everything is stored locally on my laptop, none of the Indesign files or images are stored on a cloud or on a server. Up until today I was running MacOS Big Sur, but updated to the latest OS Monterey 12.3.1

Bug

This topic has been closed for replies.

N

Nena_itns

Inspiring

If your on Mac try this solution: https://trevellyan.biz/indesign-error-catalina/

Access to my folders were locked for InDesign and this fixed it.

D

defaulta5mnb8v7rv4dAuthor

Participant

Is there anyone that can assist on this.
I opened a packaged file I sent to the printer and I am greeted by all of the images missing again. This has never been an issue for me in the past and I need answers as to why this is happening. There are no errors with this document, I do not work on a cloud so all files are local to my machine. I am the only one with access to this file. This is a 40 page document with over 100+ images. I opened the packaged file and also my local version that was not packaged.

B

BBHunter88

Participant

I'm almost positive this is a Montery 12.3.1 issue. I use InDesign 2022 (17.2.1) non-stop daily and immediately after installing the new OS I began having this issue. All previously linked image files that are stored locally (but on a connected external drive) display as gray, empty, or as blurred lines shown in the screenshot. Most annoying of all is that the preflight dialog shows no errors.

K

kaid51583633

Participant

Hi, I am having the same problem since working with my new mac studio and Montery 12.3.1.

Adobe support Germany says the problem is not in their problem list yet.

I'm working on 2 computers at work and at home and it was never an issue …

D

defaulta5mnb8v7rv4dAuthor

Participant

Update: This is also something that I am prompted when I try to open a file that lives locally on my laptop. I am not moving files, I tend to keep all my files organized. Is there a way to revert back to InDesign 2021?

L

Laubender

Community Expert

Note, that you can install and run both versions of InDesign, 2022 and 2021 side by side on the same machine.

Regards,
Uwe Laubender

( ACP )

E

Eugene Tyson

Community Expert

If a document is not behaving well then try

File>Export

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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