Trouble Updating InDesign to Version 20.5 on MacBook Pro

[Deborah32775572yps1]

Hi Everyone,

I have Sequioa 15.0.1 on a MacBook Pro 2023. I have InDesign 19.5 installed. I cannot update to the latest version. I have uninstalled twice and re-installed with no results. I have plenty of memory. I have restarted the Mac. No luck. Any help would be most appreciated!

Debbie

<Title renamed by MOD>

[Steve Werner]

Exactly what happens when you try to do the update. How does it not work? Post the error message you receive, please.

Try restoring your InDesign preferences before you do the update:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

[Abhishek Rao]

Hi @Deborah32775572yps1,

Thanks for reaching out! To troubleshoot the issue with updating InDesign, please follow these steps:

1. Open the Creative Cloud desktop app.
2. Navigate to the Apps section.
3. Look for InDesign in the list of installed applications.
4. Click on the triple dots (•••) next to InDesign and see if the option for Version 20.0 is available for installation.

If you've already followed these steps, please let us know if any error messages come up during the process. Additionally, ensure that your system meets the requirements for the latest version. You can check the system requirements [here](https://adobe.ly/3BVU1bh).

Let us know how it goes!

Best,  
Abhishek

[deborah_6638]

Hi Abhishek,

Thanks for the quick reply! I do not get any error meaasages when I install InDesign. The program just keeps loading 19.5. My OS is up to date. In Creative Cloud, when I click on the three dots, I do not see that any updates are available... thoughts?

Debbie

[Abhishek Rao]

Hi @Deborah32775572yps1,

Thank you for your quick response! To better understand the issue you're experiencing with the Creative Cloud app, could you please share a screen recording of the workflow you follow when trying to update InDesign? This will help us identify where the process might be going wrong.

In the meantime, you can also refer to this [article](https://adobe.ly/4ePGJf5) for additional guidance on updating Creative Cloud applications.

Looking forward to your response!

Best,  
Abhishek

[deborah_6638]

Hi again... here is the screen capture... thanks... the install goes through smoothly. I do not get any arror messages. Debbie

[deborah_6638]

Here is a screen capture... maybe it will help?

Debbie

[Abhishek Rao]

Hi @Deborah32775572yps1,

Thank you for sharing the screen capture and the additional details! 

Since the installation goes smoothly but doesn't update to the latest version, please try the following steps:

1. In the Creative Cloud desktop app, click on the triple dots (•••) next to InDesign again.
2. Look for the option labeled "Other Versions".
3. From there, you should see version 20.0 available for installation.

Let me know if this works or if you need further assistance!

Best,  
Abhishek

[deborah_6638 · Accepted solution]

Hi Abhishek,

I've solved the issue... I work for two diferent colleges. I logged out of one college and logged in two my other one, but for some reason InDesign still thought I was logged in to that same college. I noticed that when I launched the program. I logged out of InDesign which then asked me if I wanted to log out of all Adoibe apps. I said yes and when I logged in again, all of the upldates became available... thanks for your help!

Debbie

[deborah_6638]

Hi Steve... the install goes smoothly... It just does update to the latest version. I did reset the preerences as you suggested, but that didn't solve the issue. Debbie

[Mike Witherell]

What happens if you uninstall 19.5 first; then install version 20.0?

[deborah_6638]

Hi Mike,

I've solved the issue... I work for two diferent colleges. I logged out of one college and logged in two my other one, but for some reason InDesign still thought I was logged in to that same college. I noticed that when I launched the program. I logged out of InDesign which then asked me if I wanted to log out of all Adoibe apps. I said yes and when I logged in again, all of the upldates became available... thanks for your reply!

Debbie

[Abhishek Rao]

Hi @Deborah32775572yps1,

Thank you for the update! I’m glad to hear that you were able to resolve the issue by logging out and then back in. It can be tricky managing multiple accounts, and I appreciate you sharing your solution with us. 

If you have any more questions or need assistance in the future, feel free to reach out. Enjoy using InDesign, and best of luck with your projects at both colleges!

Best,  
Abhishek Rao

[deborah_6638]

Thanks so much... I appreciate your help!

Two colleges... go figure!  🙂

Debbie