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silkphoenix45
Participating Frequently
June 28, 2024
Answered

Unable to install InDesign CS6, error Installation failed: Your installation encountered errors.

  • June 28, 2024
  • 2 replies
  • 8420 views

My laptop (Windows 10 with everything updated) crashed and I have to reinstall Adobe InDesign CS6. I have a valid serial number and the installer initiated without any issue, but when it got to the end, it said:

 

Installation Failed

Your installation encountered errors.

 

It has an "error summary" but I was not able to open it to identify the issue as there's no program can open it. If I could open the summary, I would be able to see what's the problem.

 

I have reinstalled CS6 in April 2024 and I have no problem at that time, but two months later, I couldn't install it again this time.

 

Any suggestions/comments are much appreciated.

 

Thank you.

 

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This topic has been closed for replies.
Correct answer silkphoenix12

It has been more than 7 days and my InDesign still working normally. I guess it's activated.

 

Thank you to everyone who have provided assistance with the issue. I really appreciate that.

2 replies

Peter Spier
Peter Spier
Community Expert
June 28, 2024

Did a little digging and came up with these two links that I think shed some light on the problem:

https://community.adobe.com/t5/download-install-discussions/adobe-cs6-activation-server/td-p/14678562

https://community.adobe.com/t5/download-install-discussions/cs6-activation-count-reset-branched-amp-moved-to-new-topic/m-p/14516049

and this might be helpful as well: https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe-applications/td-p/14372541

 

S
silkphoenix12
Participating Frequently
June 28, 2024

Thank you. I logged into my account and InDesign was indeed registered there and there's a download link available. I'll download again and try to install, will update the status once finished.

 

 

BobLevine
BobLevine
Community Expert
June 28, 2024

This is about all I can offer: Using Creative Cloud Cleaner tool to fix installation problems (adobe.com)

 

You're using 11-year-old software that has zero support now.

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silkphoenix45Author
Participating Frequently
June 28, 2024

I understand it's an old software. I don't need any technical support, I just need to help to install it. I have reinstalled it in April 2024 without any issues, two months later, I couldn't reinstall it anymore. And there's an ERROR SUMMARY which I cannot open. What program can I use to open it? When I clicked on it, it brought me to the MS store to find a program which are all useless. If I can see the error summary, at least I can identify the issue and find a way to fix it.

 

Thank you.

BobLevine
BobLevine
Community Expert
June 28, 2024

Did you read the page I linked to?

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