Participating Frequently

Answered

Unable to install InDesign CS6, error Installation failed: Your installation encountered errors.

Forum|Forum|1 year ago
June 28, 2024
2 replies
8420 views

My laptop (Windows 10 with everything updated) crashed and I have to reinstall Adobe InDesign CS6. I have a valid serial number and the installer initiated without any issue, but when it got to the end, it said:

Installation Failed

Your installation encountered errors.

It has an "error summary" but I was not able to open it to identify the issue as there's no program can open it. If I could open the summary, I would be able to see what's the problem.

I have reinstalled CS6 in April 2024 and I have no problem at that time, but two months later, I couldn't install it again this time.

Any suggestions/comments are much appreciated.

Thank you.

Activation billing and install

This topic has been closed for replies.

Correct answer silkphoenix12

It has been more than 7 days and my InDesign still working normally. I guess it's activated.

Thank you to everyone who have provided assistance with the issue. I really appreciate that.

Peter Spier

Adobe Expert

Did a little digging and came up with these two links that I think shed some light on the problem:

https://community.adobe.com/t5/download-install-discussions/adobe-cs6-activation-server/td-p/14678562

https://community.adobe.com/t5/download-install-discussions/cs6-activation-count-reset-branched-amp-moved-to-new-topic/m-p/14516049

and this might be helpful as well: https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe-applications/td-p/14372541

S

silkphoenix12

Participating Frequently

I tried to install with the new download link I just downloaded, it gave me the attached error. However, I did have Adobe Support Advisor in my laptop (I installed it this morning). So I don't know what's going on now.

S

silkphoenix12

Participating Frequently

Forget that. Keeping in mind that you are in unsupported territory, try the following:

Run the cleaner tool again
Create a new user account on your computer
Right click the exe file and run it as an administrator

Let us know how that goes.

Thank you. I'll try that later. I do think it's the problem with activation of my serial number. As Peter Spier had pointed out, since this is a very old app, Adobe had stopped activate it anymore. I just wish I could open that ERROR SUMMARY, maybe it'll tell me actually what's the problem.

By the way, Peter, you had helped me with InDesign issues way back in 2013 and 2014 and I still remember that, thank you.

BobLevine

Adobe Expert

This is about all I can offer: Using Creative Cloud Cleaner tool to fix installation problems (adobe.com)

You're using 11-year-old software that has zero support now.

S

silkphoenix45Author

Participating Frequently

I understand it's an old software. I don't need any technical support, I just need to help to install it. I have reinstalled it in April 2024 without any issues, two months later, I couldn't reinstall it anymore. And there's an ERROR SUMMARY which I cannot open. What program can I use to open it? When I clicked on it, it brought me to the MS store to find a program which are all useless. If I can see the error summary, at least I can identify the issue and find a way to fix it.

Thank you.

BobLevine

Adobe Expert

Did you read the page I linked to?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded