Participant

Answered

Unable to launch all Creative Cloud apps like Photoshop, Illustrator & InDesign

Forum|Forum|8 years ago
September 3, 2017
41 replies
102671 views

Hi, same problem here all day. All other apps work except PS, AI, ID.

Sync and storage

Correct answer Abhishek Rao

Hi @Kristina2723424032as ,

also read into:

https://helpx.adobe.com/indesign/kb/crash-on-launch.html

Regards,
Uwe Laubender
( Adobe Community Expert )

Hi everyone,

We’ve received reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 19.5. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching.

The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch InDesign to see if this resolves the issue.

For other generic cases, we suggest trying the solutions listed in this help article: Fix crash issues when launching InDesign (https://adobe.ly/3Apjedh)

We appreciate your patience and are here to assist if you need further help. If you have any further questions or need assistance, please feel free to reach out.

Thank you,

Abhishek Rao

Show previous replies

J

Jake31240521nz7q

Participating Frequently

The issue:

I open an existing InDesign file or create a brand new one.
Everything looks normal and objects load fine in existing files.
As soon as I click on any object to edit it, InDesign freezes for a few seconds.
InDesign crashes completely and an error page comes up.
Adobe cannot find any solutions to the error.

I have done the following:

Restarted InDesign. Restarted my Mac. Issue persisted.
Uninstalled InDesign, discharding all preferences. Restarted my Mac. Reinstalled InDesign. Opened InDesign with Cmd+Opt+Ctrl+Shift to ensure preferences are trashed. Issue persisted.
Ran Adobe Creative Cloud Cleaner tool. InDesign behaved for about half an hour. I could edit and save existing files. I could create, edit, and save new files. Then, when I double-clicked on a text box to edit the text, it crashed.

Info about my Mac:

Free space: Over 1 TB.
Memory: 16 GB 2667 MHz DDR4.
OS: Sonoma 14.4.1. Updated in early April.
No other application is lagging or crashing.

Further info:

I am not using any third-party plug-ins for InDesign, or for any other Adobe program.
I save my files on my Mac, not on the Cloud.
I don't remember exactly when this issue started, but it was late last week.
I have not recently installed any new applications on my Mac.

I need InDesign for my work, and this is incredibly frustrating. I really need some assistance to figure out how to prevent the crashing. Please let me know if I can provide any more information to assist you in providing advice. I've tried to be thorough but I'm not very tech savvy.

E

Eugene Tyson

Community Expert

Try starting your Mac in safe mode and see if InDesign works normally.

If it does - then there's a third-party app interfering.

For me WebRoot causes havoc with InDesign (only).

Starting in safe mode will let you know if it's InDesign or something else.

I run InDesign on 14.4.1 like lots of others here on similar specs without issues - so it has to be something local for you.

J

Jake31240521nz7q

Participating Frequently

Hey @Eugene Tyson, thank you for the advice. I'm facing some tech access issues (unrelated to Adobe), so once I have access to my Mac again I will be testing the solutions that people are posting.

W

westamp

Participant

Is anyone having problems starting up their apps every time Adobe updates them? I found I am unable to restart Illustrator, Photoshop and now InDesign. This never happened before until the 2024 version. I don't know who they hired to work on the apps but they totally suck.

E

Eugene Tyson

Community Expert

I don't know why there's a pop at the end to the hardworking people who provide software.

There aren't a lot of these posts and most people update no problems whatseover.

If it was an epidemic then the forums would be flooded.

Lets start with a few basics to help you out

Firstly - you can turn off automatic updates in Creative Cloud

https://helpx.adobe.com/enterprise/kb/disable-auto-updates-application-manager.html

And can you share your system details?
What version of Adobe?
What is your OS and version number?
How much RAM and disk space have you got?

Are all your drivers up to date?

-

Here are some things you can try

-

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

---

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

---

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

W

westamp

Participant

I've been restarting rebooting all morning since this stupid update. Whoever the hard working people are, they aren't doing it for me. I've been a 20 year user of Adobe products and this is the worse group of people.

I'm using the current Creative Cloud version. It just hangs there.

Z

Zurripop

Participant

For the past week I have had to reinstall Indesign 2024 four times because it would work for a little while and then crash upon opening the program, over and over again. I updated my OS to see if that would fix it and so far it hasn't crashed, but now it is super buggy. The screen glitches if I move anything around on the artboard and everything is lagging. My .indd file icons are just white blank squares now. I assume this is just a bug within the latest Indesign update, but it is seriously affecting my workflow. If anyone has a fix or if I need to just wait for the next update, let me know!

chrisg11235813

Participating Frequently

I managed to get the app to open by adding folders (or deleting them) from the "Plug-Ins" folder.

I don't know whats going on. Once opened, InDesign 2024 would work fine, until I quit the app. Then it wouldn't open again.

I would delete/Add folders and then it would start like normal, until I quit the app.

I gave up and reverted back to 2023.

M

Martín23924235scis

Participant

Ever since I updated InDesign to the 2024 version, when I open it, it closes during loading. No error message, nothing. The only thing that "fixes" the issue is uninstalling it (I'm keeping the preferences). Then I get to use it, but when I turn off the computer and try to open InDesign the next day, it crashes again while loading.

Should I wait for a new update or is there something I should do? Since I have no error message, I have no idea what it could be, and it baffles me that reinstalling it solves this problem (but just for the day).

[moved to InDesign by moderator]

kglad

Community Expert

reset your preferences by using the cc desktop app to uninstall AND opt to remove preferences.

C

colette

Participant

Is it just me or is my InDesign 2024 not opening at all? The app opens up for less than 3 seconds and the loading page disappears.

I'm currently using the app on Mac OS Ventura 13.2.1 and it was working fine the day before.

I've tried every reboot method I could find on this community but to no avail... I even tried locating my project file in my folder to launch it by opening the file but nothing happened.

Can anyone let me know how I can fix this?

A

Annemarie32847178ad6f

Participant

For the people who has this problem right now like i had. If you indesign 2024 does not open you have to update your mac to the new sonoma to have indesign work again. My indesign would not respond with ventura 13.2.1 and with the new sonoma it works again.

mattmacphoto

Participant

I've been having the same issue since yesterday afternoon with the Mac Studio. Suddenly, InDesign, Illustrator, and Photoshop stopped working, which are the programs I use the most. Funny enough, the other Adobe programs seem to work just fine. Also It works perfectly fine on my MacBook Pro.

I got this same issue yesterday around the same time. I prepared 2 different presentations for work then went to do a third one and it wouldn't open at all. Macbook pro m2 max.

S

smasondesign

Participant

After updating to the lastest Indesign a few days ago, it keeps crashing on launch.

I have followed all sugestions with no luck.

•Reinstalled App

•Logged in and out of CC

•Deleted Preferences and Plugins

•Ran Disk Utility

•Start up Holding Shift-Control-Option-command (Startup Alert - Delete InDesign Preference files): Yes, this works, but then when I close the app and re open, it's the same issue, crashing on launch.

{Renamed By MOD}

S

smasondesign

Participant

Ok, so I have narrowed it down to the file called (PluginLoadStartup_Data)

Caches - Adobe InDesign - Version 18.0 - en_US - PluginLoadStartup_Data

If I delete this, the app will open normally, but then it automatically generates this file again and same issue, is back to crashing on launch 😞

L

Laubender

Community Expert

Hi @smasondesign ,

what's your operating system's version?

What's the machine? Perhaps one with the new M2 chip?

I'd report the issue at InDesign UserVoice:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

Regards,
Uwe Laubender
( Adobe Community Expert )

や

やまねこ

Participating Frequently

インデザインを起動すると、サービスレジストリの実行中の表示から進まず作業することができません。タスクバーのアイコンから、インデザインのデータからのどれからでも起動不可能です。

唯一パソコンを起動して１０秒以内だけ起動することができるのですが一度閉じるともう開かないです。

さらにタスクバーから終了させると下の写真の画面すら出てこなくなり、タスクマネージャーからしか完全に終了させることができなくなります。
ちなみにフォトショやイラレは通常通り開きます。

33489517さんのトラブルと同じかと思いフォントキャッシュの削除やフォントリストファイルの削除は試しましたが効果はありませんでした。再インストール、再起動は行っています。

解決方法がわかる方がいらっしゃいましたらぜひ助けてください。

よろしくお願いいたします。

（使用環境）

Windows11、InDesign17.4

katayanagi51

Community Expert

再インストール時に環境設定を引き継いでいる場合は，削除して再度行ってみてください。

フォント関連ではAdobeFontsも関係すると思うので，アクティベートしているフォントがある場合は，CreativeCloudデスクトップアプリの「フォントを管理」ですべてディアクティベート後に（念のためPC再起動後に）InDesignの起動を確認してみてください。

や

やまねこ

Participating Frequently

環境設定を削除しても変わらず起動不可。フォントをディアクティベートしたところ起動しましたが、起動後アクティベートすると再び動かなくなる、という結果になりました。

もしかしてアドビフォントをインデザインで使用することは不可能なのでしょうか…？

D

defaulttqo0239rx4u1

Participant

After doing the update to the latest version of InDesign the program won't open.

It crashes when it gets to "Startup registry..."

What pisses me off about this, is the amount of time I've wasted trying to find the problem and a solution that works.

I pay to use these programs / apps and this is making the situation even worse, thinking I am paying for something that doesn't work!

Reverting back to version 16.4 helps but what now???? How do I upgrade

E

Eugene Tyson

Community Expert

We are users just like you - we help each other and not Adobe staff. Where staff do frequent the forums, they don't always.

Can you let us know what OS you have? Your computer Specs, RAM, HD space, etc.

As you say Startup Registry - I might assume you're on Windows... but it's not clear.

You have to realise that your situation is unique, it's not common for this to happen - yes we all pay for the apps. Just like I pay for my car, just because I buy it it doesn't mean it doesn't need a service, need more petrol, maybe an upgrade to the tires, or buy snow tires, change the tires, change the oil, etc.

My point is you need to maintain your computer - and yes sometimes things go wonky with computers, I've been using computers since the early 1980s and yes things always go wrong.

--------------

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

-----

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

----

Two of the most common fixes are above.

Let us know if you are able to fix your issue.

--

other possible causes could be anything from a corrupt font to anti-virus software - to malware on your computer... who knows.

D

defaulttqo0239rx4u1

Participant

Dear Eugene,

Thank you for kind response and taking the time to write it.

Let me try the above suggestions you made first. I am now wondering if it's not the Graphics Card drivers that screwed things up.

I'll update that as well and see if it fixed the problem.

Again, thank you!

H

hevsbevs

Participant

Hi there

Adobe InDesign crashed on me while creating a PDF from a large file. I've restarted my mac twice and uninstalled and reinstalled InDesign twice.

Each time I launch InDesign it freezes at the 'Starting Panels ...' text.

Can anyone advise on how I can get InDesign working again? It's my main package! I'm on Big Sur 11.2.3.

Thanks for any help

Heather

Anshul_Saini

Community Manager

Hi there,

Sorry about the crashing! I know that's really frustrating. I would request you to please share a few more details like:

Please confirm the exact version of the InDesign.
Please share a screenshot of the panel at which it is crashing.
Did you use the CC Cleaner tool to uninstall the app?
Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

Also, I would suggest you try the following steps and let us know if it helps:

Try running the app in Safe Mode (Mac) & Root account (Mac)?
Close all Adobe applications and manually reset preferences by renaming the folders from the following locations:
~/Library/Caches
~/Library/Preferences
Rename Adobe InDesign and com.adobe.InDesign to Adobe InDesign.old and com.adobe.InDesign.old and
launch InDesign from the Creative Cloud app
Rename the CEP folder to CEP.old from the following location:
/Library/Application Support/Adobe
If that doesn't help, rename the UXP folder to UXP.old in the following location:
/Library/Application Support/Adobe
~/Library/Application Support/Adobe

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

J

JeffreyMartinDesign

Participant

Was having this problem this week and the CC Cleaner Tool did the trick!

T

Truc5FA6

Participant

I've installed the Indesign 2021, everytime I try to launch it it will come up as a blank tab. My mac is up to date and I've reinstalled indesign countless times. Help?

Bevi Chagnon - PubCom.com

Legend

Try resizing the application window. That sometimes jolts the display into action.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

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