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Unable to Print from InDesign; 'document contains links to files/URL(s) that accessible.'

New Here ,
Aug 04, 2021 Aug 04, 2021

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HELP!  I am unable to print my InDesign document.  The error message states 'This document contains links to files/URL(s) that are not accessible. Please check your network connectivity or the original source of content.'  When looking at the links page, there are no errors issued.  Preflight shows no errors.  

 

I've gone to System Preferences/Security & Privacy/Privacy/Files and Folders, and verified that 'Document Folder' is checked under Adobe InDesign.

 

Any other suggestions?  Thank you!

TR

 

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correct answers 3 Correct answers

Community Expert , Aug 05, 2021 Aug 05, 2021

If this is just one document with the issue, maybe the document is corrupt.

Try opening the document and saving it as an IDML and then open the IDML in InDesign. Hopefully the issue will go away in this new document.

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Enthusiast , Aug 06, 2021 Aug 06, 2021

Hi,

 

I'd place the ID document in a folder somewhere in my hard drive (the desktop would be ok), I'd open it and then I'd open the links palette (not "hyperlinks", just "links"). All the links there should appear all right, with no warning or missing icon.

- If there's any of this icons, you have to go to the troublesome link and relink it so that it is somewhere accesible to InDesign.

- Now, if all the links seem to be ok but you still have this problem, select al the linked files in that palette

...

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Community Beginner , Jun 19, 2023 Jun 19, 2023

I am having the same problem. I updated my system, I was running an earlier version of indesign, now on 18.3 and links panel says they are there, but I get the same error message when trying to export a pdf. I need to go in and relink all the links manually and the box to search for links in the same folder is greyed out. It doesnt mention any problem with links except when I go to export. All these files are find inprevious versions of indesign... but the upgrade its not. Not ideal to have to m

...

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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[Moderator moved from Using the Community (forums) to InDesign.]

 

Your workflow is unclear.  Can you elaborate? 

Are you exporting this document to PDF?  Have you tried restoring preferences?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Thank you... 

I have a document that I have just updated, and now need to print.  I tried to print it, however, I get the message mentioned above.  I then tried to save it as a PDF, and get the same message.  I even tried to save it as a JPEG, and still no luck.  Again, when looking at the LINKS panel and preflight, nothing appears to have an error.

 

 

 

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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If there seem to be no missing links, perhaps it's the URL part of the message that applies. Do you have internet access?

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New Here ,
Aug 04, 2021 Aug 04, 2021

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I do have internet access.  The document shouldn't have any type of hyperlinks inserted, if that is what you are refering to.?  I appreciate you taking the time to respond, as I am not extremely proficient with InDesign.

 

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New Here ,
Aug 05, 2021 Aug 05, 2021

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Any other suggestions??  Still not able to print?

 

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Community Expert ,
Aug 05, 2021 Aug 05, 2021

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What happens if you try to Package the file?

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Community Expert ,
Aug 05, 2021 Aug 05, 2021

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Try reinstalling the print driver?

Lee- Graphic Designer, Print Specialist, Photographer

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Community Expert ,
Aug 05, 2021 Aug 05, 2021

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If this is just one document with the issue, maybe the document is corrupt.

Try opening the document and saving it as an IDML and then open the IDML in InDesign. Hopefully the issue will go away in this new document.

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Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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Thank you! Saved me! I never ran into it before where it thought there were missing links but there were none. It was apparent there was in issue with one of the iamges when I did this process so I deleted it and reimported it.

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Enthusiast ,
Aug 06, 2021 Aug 06, 2021

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Hi,

 

I'd place the ID document in a folder somewhere in my hard drive (the desktop would be ok), I'd open it and then I'd open the links palette (not "hyperlinks", just "links"). All the links there should appear all right, with no warning or missing icon.

- If there's any of this icons, you have to go to the troublesome link and relink it so that it is somewhere accesible to InDesign.

- Now, if all the links seem to be ok but you still have this problem, select al the linked files in that palette and with the right button, select the option that says "copy this links in..." (or something like that, I am not using an English ID). Copy the links in the same folder the indesign files are (to make easier for it to find them) and then resave the file with "save as" the same ID (to clear it in the inside).

That might help if the issue if there's some connection trouble in your network as the ID file and links are together in the same folder and drive.

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New Here ,
Aug 06, 2021 Aug 06, 2021

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I have exactly the same problem: even with precious files that earlier on didn't have any problems with exporting to pdf. Besides this problem Indesign is also extremely slow, it is nearly impossible to work. Please help!

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LEGEND ,
Sep 04, 2021 Sep 04, 2021

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Hi Michiel,

 

Sorry to hear about your experience. In addition to helpful responses given earlier to resolve export PDF issues, you may follow the troubleshooting steps suggested in this community post to improve the app's performance. Let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Mar 24, 2022 Mar 24, 2022

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Screen Shot 2022-03-24 at 10.17.00 AM.png

Screen Shot 2022-03-24 at 10.16.45 AM.png

  I'm having the same proble all of a sudden on all my files that were created 2 week ago, new files are fine. I checked the files and folders in preferences,security and Downloads folder is checked. I have 3 computers connected to my icloud account and cannot get the files to work. I unistalled and reinstalled Indesign, I restarted and deleted my preferences. I cleaned out my libraries and made sure everything is properly linked. How do I fix this, is there a way to find out exactly what URL is causing this? 

Screen Shot 2022-03-24 at 12.50.32 PM.png

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New Here ,
Mar 24, 2022 Mar 24, 2022

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I had this problem, very frustrating.  If you have linked content thru a cloud service such as Dropbox, make sure the service is turned on and syncing when printing

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New Here ,
Mar 24, 2022 Mar 24, 2022

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I do not have Dropbox linked. I have the cloud but I have turned on and off the desktop & documents and restarted thinking maybe there was a glitch that needed to be fixed. I have worked on these files for 28 years and have never had a problem like this. Even when I converted from Quark 10 years ago. Now my libraries are empty so I'm completely frustrated 

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Hello

I had this problem after updating the Macintosh system and as a solution, I pulled my files to the desktop with packages. I disconnected my harddisk and was able to make my pdf file.

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New Here ,
May 01, 2023 May 01, 2023

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I had the same problem, I could not find anything wrong with my links (I had no errors, the status for each image was okay, there were no hyperlinks, etc.). I tried exporting all pages as JPEG's, and when the pages were exported as JPEGs there were two images that didn't export correctly. I deleted and re-imported those images, then the file was packaged and exported to PDF just fine. 

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Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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I am having the same problem. I updated my system, I was running an earlier version of indesign, now on 18.3 and links panel says they are there, but I get the same error message when trying to export a pdf. I need to go in and relink all the links manually and the box to search for links in the same folder is greyed out. It doesnt mention any problem with links except when I go to export. All these files are find inprevious versions of indesign... but the upgrade its not. Not ideal to have to manually update every link for every document I have ever created... hopeful for a fix or suggestions soon. I have deleted preferences - no change. 

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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Hi Helen

Have you worked out your problem. I just upgraded my system and having the same error.

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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No, unfortunately. I have just updated with the latest indesign patch/update to fix bugs... but it's still an issue. The only workaround I have is to manually relink every link in every file as I need them, (despite no error showing in the links).... it will then work to export. But not an ideal solution, it's incredibly frustrating and time consuming.  

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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I think I'm going to have to wipe my computer and go back to the previous operating system. I have magazines that I design and there is no way I'm going to link them all. Hoping this will be my best option.

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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If you are on Mac, check that your Adobe apps have Full Disk Access in your System prefrences > Security & Privacy.

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Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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Thank you so much Brad. I just clicked them on and it is working. So happy. Have a great day.

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Community Expert ,
Jun 22, 2023 Jun 22, 2023

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Yah, this has been an ongoing issue when people upgrade to a newer system, like Monterey and Ventura, with previously installed Adobe apps. Apple resets the Full Disk Access preference silently and causes these issues without any notification.

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