Unable to reach dropdown menus in InDesign

Forum|Forum|8 years ago
December 8, 2017
3 replies
10394 views

I am unable to reach my first three dropdown menus in InDesign. For example, when I click on "File" the drop down menu shows, but as soon as I move the cursor it opens another menu. Has anyone else experienced this problem? I thought it had something to do with my computer but tech department at my work told med to bug report it to Adobe.

This is when I click to open the menu, with the cursor still at the menu bar

This is how it looks when I move the cursor down a bit and another menu opens

So, does anyone know why this happens? Any solutions? Is this something I need to bug report?

Best,

Julia

Correct answer VP1MSL

All of the GUI drop-down and contextual menus were not staying open and no items were selectable. MacBook 2015, osx 12.5, InDesign 17.3. Solution for me: in PREFERENCES > USER INTERFACE SCALING, deselect SCALE CURSOR PROPORTIONATELY.

VP1MSLCorrect answer

Participant

All of the GUI drop-down and contextual menus were not staying open and no items were selectable. MacBook 2015, osx 12.5, InDesign 17.3. Solution for me: in PREFERENCES > USER INTERFACE SCALING, deselect SCALE CURSOR PROPORTIONATELY.

S

Stephanie32629275vcwl

Participant

I could kiss you! This worked for me. Thanks so much!

amaarora

Community Manager

Hi,

You would most likely need to clean BOTH cache and preferences.Troubleshooting 101: Replace, or "trash" your InDesign preferences

-Aman

J

juliarydstrandAuthor

Participant

I tried to reset all preferences but it didn't work. I have now deleted and reinstalled CC entirely, still without any luck unfortunately.

Derek Cross

Community Expert

I tried your suggestion even though I'm not using that kind of program, and it worked! Thank you Chad - hero of the day!

Chad's a hero!

Derek Cross

Community Expert

Which version of InDesign and OS?

It might be worth resetting your InDesign Preferences:

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.