Unable to retain my custom workspace on InDesign 18.3 on MacOS Ventura machine

Forum|Forum|2 years ago
June 2, 2023
2 replies
1125 views

I'm using InDesign 18.3 on Mac OS Ventura 13.4. Even though custom workspace shows in the list, when I close any document, open any document, or create a new document, it switches back to Essentials. Most of the help I'm seeing in the forums is for older versions and doesn't match up with my version of InDesign or Mac OS (like deleting certain files from the cache--they don't appear to be anywhere).

I've tried restarting, tried logging out of Adobe Creative Cloud, I'm not sure what else to do. It's very irritating to do that every time I open or create any document.

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M

Michele S JenningsAuthor

Known Participant

UPDATE: I ended up needing tech support from Adobe. It took a little over 2 hours to fix the issue. They had to remote in and wipe everything related to Adobe apps (not just uninstall). Once that was done they did a clean install on my InDesign (I had to do the other apps myself after the call) and it worked.