Unable to save documents in InDesign

[imri0D4C]

Hello Adobe Community, sometimes a bug does not allow me to save or save as documents in InDesign.

What to do?

[Derek Cross]

Which version of InDesign and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting InDesign back to the factory defaults?

[imri0D4C]

Hi

Mac Os High Sierra 10/13/6
570 GB Available of 1/03 TB
InDesign cc 2019
I did not try to resetting InDesign back to the factory defaults

[Derek Cross · Accepted solution]

To reset your InDesign preferences:

1) Close InDesign
2) Double click on the Adobe InDesign icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

[imri0D4C]

Thanks a lot, I'll try this

[Lars Kjellberg]

I have the same problem. I tried your solution but it still doesn't work. I am using Mac OS Monterey 12.0.1, InDesign 17.0.1

[Lynette2264828441pc]

I'm having the exact problem. I've been running InDesign on a brand new Suite computer, Ventura 13.4.1, just installed the latest 18.5 InDesign update and now can't "Save" or "Save As" any of my work...not even when I create a new document. The above steps DID NOT work for me. I even tried uninstalling and reinstalling InDesign, no luck. HELP!!!!!

[Srishti Bali]

Hi there,

Sorry about this trouble. I am hopeful that the issue was fixed by resetting preferences. If not, please try the suggestions shared on this page ( https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign... ) and let us know how it goes. 

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

[shadycoubs]

When exactly this happened to me yesterday was it because of a preferences problem or was it because I didn't know that until the new beta version ID didn't work in/on a cloud?

I have InDesign chapters of a book sitting in Google Drive which is where I have been working on them. It never occured to me that ID didn't function in a cloud. Should I be using the new beta version? I am confused about what is going on and what I should be doing so any advice would be appreciated.

[Derek Cross]

Beta versions are for testing, you shouldn't rely on them for stability for important work. Have you made any incrementally saved backup versions of your document?