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Unable to save documents in InDesign

New Here ,
Jan 24, 2021 Jan 24, 2021

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Hello Adobe Community, sometimes a bug does not allow me to save or save as documents in InDesign.

What to do?

 

 

Screen Shot 2021-01-24 at 14.30.02.png

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correct answers 1 Correct answer

Community Expert , Jan 24, 2021 Jan 24, 2021

To reset your InDesign preferences:

1) Close InDesign
2) Double click on the Adobe InDesign icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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Community Expert ,
Jan 24, 2021 Jan 24, 2021

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Which version of InDesign and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting InDesign back to the factory defaults?

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New Here ,
Jan 24, 2021 Jan 24, 2021

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Hi

Mac Os High Sierra 10/13/6
570 GB Available of 1/03 TB
InDesign cc 2019
I did not try to resetting InDesign back to the factory defaults

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Community Expert ,
Jan 24, 2021 Jan 24, 2021

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To reset your InDesign preferences:

1) Close InDesign
2) Double click on the Adobe InDesign icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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New Here ,
Jan 24, 2021 Jan 24, 2021

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Thanks a lot, I'll try this

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New Here ,
Jan 25, 2022 Jan 25, 2022

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I have the same problem. I tried your solution but it still doesn't work. I am using Mac OS Monterey 12.0.1, InDesign 17.0.1

 

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Community Beginner ,
Aug 12, 2023 Aug 12, 2023

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LATEST

I'm having the exact problem. I've been running InDesign on a brand new Suite computer, Ventura 13.4.1, just installed the latest 18.5 InDesign update and now can't "Save" or "Save As" any of my work...not even when I create a new document. The above steps DID NOT work for me. I even tried uninstalling and reinstalling InDesign, no luck. HELP!!!!!

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed by resetting preferences. If not, please try the suggestions shared on this page ( https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign... ) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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New Here ,
Oct 18, 2022 Oct 18, 2022

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When exactly this happened to me yesterday was it because of a preferences problem or was it because I didn't know that until the new beta version ID didn't work in/on a cloud?

 

I have InDesign chapters of a book sitting in Google Drive which is where I have been working on them. It never occured to me that ID didn't function in a cloud. Should I be using the new beta version? I am confused about what is going on and what I should be doing so any advice would be appreciated.

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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Beta versions are for testing, you shouldn't rely on them for stability for important work. Have you made any incrementally saved backup versions of your document?

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