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Unable to Save or Export files from InDesign 2022 (17.0) on macOS Monterey

Explorer ,
Oct 26, 2021 Oct 26, 2021

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Updated to macOS 12.0.1 and InDesign can't save or export files anymore. 

What I tried with no success:

  • Delete Cache and Prefrences in the Library folder
  • Uninstall / Install InDesign
  • Rebooted the system
  • Logged out and in from my Adobe Account
  • Tried to use the Intel and M1 verison of InDesign. Same problems

So, clicking (or using the shortcuts) Save or Export, nothing happens. When I try to place another document the attatched, broken dialog appears.

 

 

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correct answers 2 Correct answers

Explorer , Oct 26, 2021 Oct 26, 2021
Not Sidecar @Srishti Bali but I use this USB-C dongle: https://minix.com.hk/de/products/neo-c-x-de (1. version). AND when disconnecting the Macbook from the dongle/monitor, all dialogs work again.  Please release an update. All other Adobe application work.

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Adobe Employee , Oct 26, 2021 Oct 26, 2021
Hi all, Thank you so much for your patience. We're currently investigating this issue. Please upvote this issue here and stay tuned for updates. As a workaround, you may try one of these options: Change primary monitor from System Preferences (Display) and then restore the settings back to original. Steps are shared here. If that doesn't help,  we would suggest disconnecting the external monitors. Regards, Srishti

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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This behaviour can be caused by a script that suppresses all dialogs and doesn't enable them -- either because the script crashed or because the script writer forgot to do so. But since you've been deleting caches and preferences and reinstalling, it's very unlikely that that's your problem. Still, as the saying in some cultures goes, 'You never know how a cow catches a hare' (maybe when you reinstalled you didn't remove any existing preferences), here's a one-line script to reenable alerts and windows:

app.scriptPreferences.userInteractionLevel = UserInteractionLevels.INTERACT_WITH_ALL;

P.

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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Hey @Peter Kahrel, thanks for the quick answer. Sadly with no success.

Dropped the line in a .js file into the "Scripts Panel" folder and executed it in InDesign. Or was this the wrong way? 

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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That was the correct way. Shame it didn't work. I've no idea what could cause the problem you see.

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Probably won't work, but try resetting the workspace.

 

Does this happen in a new user account?

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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@Peter Spier Resetting the workspace does sadly nothing. 

New user account? You mean to create a new Adobe Account with a different E-Mail? Don't want to try this. 

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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No, signing in on your computer aas a differnt user.

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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I wonder if for macOS 12.0.1 the next version of InDesign is required.

Currently InDesign 2022 is in a "phased" roll-out. There are reports that InDesign 2022 already can be installed in Italy and Poland for example. I cannot see it in Germany right now, but this should be only a matter of days…

 

Regards,
Uwe Laubender

( ACP )

 

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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@Laubender Yeah, thought the same when I saw the other threads regarding the new version. Refreshing Creative Cloud App since this morning. 🥸

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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Nope, Version 17 (Indesign 2022) has the same problems... What a day... 

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Hi Alexander,

did you migrate preferences when you installed InDesign 17.0?

That could be another issue.

 

Regards,
Uwe Laubender

( ACP )

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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Yeah, I did. 😕

But now I even tried the "Adobe Creative Cloud Cleaner tool" with no success. Still no Save or Export dialog. Crazy

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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Update: 
The open dialog is also affected. BUT only after trying to Save or Export. Using Open alone it works. 

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi there,

 

Sorry to hear about this trouble. We tried but couldn't replicate this issue at our end. However, few users have confirmed that disconnecting the Sidecar has helped resolving this issue. 

Could you please confirm you are using Sidecar and does removing it helps resolving this issue?

 

Regards,

Srishti

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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Not Sidecar @Srishti Bali but I use this USB-C dongle: https://minix.com.hk/de/products/neo-c-x-de (1. version). AND when disconnecting the Macbook from the dongle/monitor, all dialogs work again. 

 

Please release an update. All other Adobe application work.

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Thanks for confirming, Alex!

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi all,

 

Thank you so much for your patience. We're currently investigating this issue. Please upvote this issue here and stay tuned for updates.
As a workaround, you may try one of these options:

  • Change primary monitor from System Preferences (Display) and then restore the settings back to original. Steps are shared here.
  • If that doesn't help,  we would suggest disconnecting the external monitors.

 

Regards,

Srishti

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New Here ,
Oct 26, 2021 Oct 26, 2021

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I found that if, while InDesign is open, I unplug the external monitor (Apple Thunderbolt display via USB-C to Thunderbolt 2 adapter) and plug back in again it solved the issue permanently. I have now tried closing down InDesign and restarting while connected to the display and the issue is not present.

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New Here ,
Oct 27, 2021 Oct 27, 2021

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Hi there, I would like to add that I am also experiencing this bug on the latest version of Photoshop! Nightmare 😕

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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That's really a nightmare!

InDesing's latest update states that one of it's bigest "updates" is changing therm "Master" to "Parent". Core valus, you see... Dudes, realy?!?!?

Why don't you just start thinking professionaly instead politicaly correct???? 

Beleave me, SAVE and SAVE AS are much more important.

Sheme...

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Mirroring the desktops seems to work also. Not a great solution, but at least it's better than unpluggin the monitor everytime you want to save. 

 

Screen Shot 2021-11-04 at 2.23.09 PM.jpg

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Community Beginner ,
Nov 19, 2021 Nov 19, 2021

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Mirroring my displays fixed this for me thanks! I mirrored it. Waited a moment, and then stopped it. Then all was working correctly - and I was able to save again.

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Community Beginner ,
Nov 19, 2021 Nov 19, 2021

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Actually toddr50786792 has an even better solution. Make your computer (not the external monitor) the primary work placeGo to System Preferences < Displays < Arrangement. The Menu Bar (the little white bar) in the Arrangement Palette must be set to your Macbook Pro or iMac. 

 

He has more info and pictures here:


https://community.adobe.com/t5/indesign-discussions/unable-to-save-or-export-files-from-indesign-202...

 

 

 



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Community Beginner ,
Nov 19, 2021 Nov 19, 2021

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Yeah I did try that first, but it didn't work for me. The mirroring did - very strange.

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Same issue here. USB-C hub with montitor, cause inDesign not showing Dialogs.

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