Unknown print error ! In-design creative cloud failed to export the PDF

Report · Jan 17, 2019

Really annoying and other don't have the same issue, only me.

Report · Jan 17, 2019

What version of InDesign? What operating system? What are your export settings? Is it one file or all files?

Report · Jan 17, 2019

Bob, thank you very much for your quick reply. We have an important deadline and this is really bugging me.

We run Win 10 enterprise, Adobe Creative Cloud CC 2019

The Export settling are the default within In-design i.e Adobe PDF presets High res or Low res

Report · Jan 17, 2019

Try PDF/X-4. If that fails, too, please answer the question about whether it's this file or all files.

Report · Jan 17, 2019

Hi, PDFX4 didn't work either unfortunately. (See attached)

Report · Jan 17, 2019

Third time I'm asking this: Is it just this file or all files?

Report · Jan 17, 2019

Bob, its only this file. and my colleagues can open and publish it no problem

Report · Jan 17, 2019

That may be the easiest work around. Could be just about anything from a bad image, corrupt font…

You could try the IDML export route and see if that fixes it.

Report · Jan 17, 2019

Question. Is the file referenced in the alert window "16034 Otterpool…" the name of the file that you're trying to create? Or could that be a file that is placed in the InDesign document you're trying to export? I'm wondering if you might have a corrupt placed file in your document. If that is a placed file, I'd try deleting it from the ID document and re-exporting. If it works, you've found your problem.

Report · Jan 21, 2019

Guys, any further thoughts on this print issue i'm having? see error script below:

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%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Report · Jan 21, 2019

Unknown print error ! In-design creative cloud failed to export the PDF
%%[ ProductName: Distiller ]%%

Why are you using Distiller and Postscript to create PDFs? Use File>Export>Adobe PDF (Print) instead.

Report · Jan 21, 2019

daniels44336079 wrote
Guys, any further thoughts on this print issue i'm having? see error script below:
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
…
%%[Page: 126]%%
%%[ Error: ioerror; OffendingCommand: readstring ]%%
Stack:
(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Hm. Seems that you try to distill no PostScript or EPS file.

Can you tell what kind of file you run Distiller at?

Regards,
Uwe

Report · Jan 22, 2019

hi, i'm trying to PDF and indesign document with multiple links on SharePoint to mostly JPG's and some EPS

Report · Jan 22, 2019

%%[ ProductName: Distiller ]%% indicates you are using the print dialog to save a .PS (postscript) file, and that's the cause of your problem.

Use File>Export>Adobe PDF (Print) and let us know if you still get an error. You should be exporting via this dialog:

Report · Jan 22, 2019

hi, sorry to say but Export doesn't work either.

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%%[ Error: invalidrestore; OffendingCommand: restore ]%%

Stack:
-save-
/DS
[0 1 0 1 0 1 0 1]
/D
8
/BC
true
/MD
[1 0 0 -1 0 1]
/M
1
/H
1
/W
1
/T
-mark-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Report · Jan 22, 2019

The Distiller application isn't used when you Export a PDF. Can you show us captures of your Export dialog tabs

Report · Jan 22, 2019

Report · Jan 22, 2019

Report · Jan 22, 2019

Report · Jan 22, 2019

Report · Jan 22, 2019

The Version 4 ICC Profiles were converted... alert usually doesn't stop the PDF from exporting, but it might be the problem.

What are the document profile assignments?

Also, it looks like you might be placing complex PDF links? The version 4 profile could be buried in one of those.

Report · Jan 23, 2019

All.

an interesting test today, i tried EXPORT using JPG instead of PDF and that worked ! Any thoughts?

Report · Jan 23, 2019

I don't think that's surprising, all JPEG does is rasterize the pages.

Again, what profiles are assigned? I would start by addressing the Version 4 profile error, and see if that is stopping the export.

Report · Jan 23, 2019

rob, how do i find out what profiles we are using please?

Report · Jan 23, 2019

latest error - print engine has failed to output your data :

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%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤..)
-file-
-mark-
-save-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%