Unknown print error ! In-design creative cloud failed to export the PDF

[daniels44336079]

Unknown print error ! In-design creative cloud failed to export the PDF

Really annoying and other don't have the same issue, only me.

[BobLevine]

What version of InDesign? What operating system? What are your export settings? Is it one file or all files?

[daniels44336079]

Bob, thank you very much for your quick reply. We have an important deadline and this is really bugging me.

We run Win 10 enterprise, Adobe Creative Cloud CC 2019

The Export settling are the default within In-design i.e Adobe PDF presets High res or Low res

[BobLevine]

Try PDF/X-4. If that fails, too, please answer the question about whether it's this file or all files.

[daniels44336079]

Hi, PDFX4 didn't work either unfortunately. (See attached)

[BobLevine]

Third time I'm asking this: Is it just this file or all files?

[daniels44336079]

Bob, its only this file. and my colleagues can open and publish it no problem

[BobLevine]

That may be the easiest work around. Could be just about anything from a bad image, corrupt font…

You could try the IDML export route and see if that fixes it.

[good_Glimpse01AC]

Question. Is the file referenced in the alert window "16034 Otterpool…" the name of the file that you're trying to create? Or could that be a file that is placed in the InDesign document you're trying to export? I'm wondering if you might have a corrupt placed file in your document. If that is a placed file, I'd try deleting it from the ID document and re-exporting. If it works, you've found your problem.

[daniels44336079]

Guys, any further thoughts on this print issue i'm having? see error script below:

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%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[rob day]

Unknown print error ! In-design creative cloud failed to export the PDF

%%[ ProductName: Distiller ]%%

Why are you using Distiller and Postscript to create PDFs? Use File>Export>Adobe PDF (Print) instead.

[Laubender]

daniels44336079  wrote

Guys, any further thoughts on this print issue i'm having? see error script below:

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
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…
%%[Page: 126]%%
%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Hm. Seems that you try to distill no PostScript or EPS file.

Can you tell what kind of file you run Distiller at?

Regards,
Uwe

[daniels44336079]

hi, i'm trying to PDF and indesign document with multiple links on SharePoint to mostly JPG's and some EPS

[rob day]

%%[ ProductName: Distiller ]%%  indicates you are using the print dialog to save a .PS (postscript) file, and that's the cause of your problem.

Use File>Export>Adobe PDF (Print) and let us know if you still get an error. You should be exporting via this dialog:

[daniels44336079]

hi, sorry to say but Export doesn't work either.

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%%[ Error: invalidrestore; OffendingCommand: restore ]%%

Stack:
-save-
/DS
[0 1 0 1 0 1 0 1]
/D
8
/BC
true
/MD
[1 0 0 -1 0 1]
/M
1
/H
1
/W
1
/T
-mark-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[rob day]

The Distiller application isn't used when you Export a PDF. Can you show us captures of your Export dialog tabs

[daniels44336079]

[daniels44336079]

[daniels44336079]

[daniels44336079]

[rob day]

The Version 4 ICC Profiles were converted... alert usually doesn't stop the PDF from exporting, but it might be the problem.

What are the document profile assignments?

Also, it looks like you might be placing complex PDF links? The version 4 profile could be buried in one of those.

[daniels44336079]

All.

an interesting test today, i tried EXPORT using JPG instead of PDF and that worked ! Any thoughts?

[rob day]

I don't think that's surprising, all JPEG does is rasterize the pages.

Again, what profiles are assigned? I would start by addressing the Version 4 profile error, and see if that is stopping the export.

[daniels44336079]

rob, how do i find out what profiles we are using please?

[daniels44336079]

latest error - print engine has failed to output your data :

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%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ
øR½=Ö¤..)
-file-
-mark-
-save-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%