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marcg6138656
marcg6138656
Participating Frequently
March 25, 2019
Answered

url's not working when using publish online feature

  • March 25, 2019
  • 3 replies
  • 4745 views

I'm having a problem with the publish online feature. I have a 94 page directory that I published online back in January, which worked perfectly, all url's active and clickable. Today I have updated the print version of the job and created the new interactive version ready to publish online. However, when I 'Publish Online' from indesign and view the document, non of the url's appear to be active and clickable. I have tried creating a new document with just a single url for testing purposes and that doesn't work either. - the problem seems to be present in Chrome, Firefox and Safari.

If I go back to the original indesign document that I published online back in January and republish it, it all works fine. I'm using the latest version of Indesign 14.0.1 on Mac. I'm slightly stumped as to what is causing the problem.

      This topic has been closed for replies.
      Correct answer Laubender

      Ok. Tested more.

      Only changed the paragraph composer from Adobe World-Ready to Adobe Paragraph Composer.

      That is working! So the Adobe World-Ready Paragraph Composer that was applied to your text is the culprit.

      Wow. That's quiet a bug!

      Here a new Publish Online document where I only changed the paragraph composer:

      https://indd.adobe.com/view/01ab3afd-76d3-4f15-a54d-3d9b02a01a56

      Do you rely on the Adobe World-Ready Paragraph Composer?

      Are you perhaps using a mix of Arabic or Hebrew with English in your text?

      If not, just switch to the Adobe Paragraph Composer and you are done.

      Regards,
      Uwe


      And there is already a bug report here:

      World-Ready composer breaks hyperlinks for Publish Online – Adobe InDesign Feedback

      Vote for fixing the bug.

      Raise your voice in the comments there.

      Regards,
      Uwe

      3 replies

      W
      WILLIAM331477683s7x
      New Participant
      January 16, 2024

      Just spent a whole afternoon trying to get Hyperlinks to work in the publish online feature... Very frustrating and seems like the bug still exists. 

       

      Any suggestions?

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        January 16, 2024

        Hi ,

         

        Sorry to hear about the trouble. Please try the suggestions shared in this similar discussion and let us know if this helps or if you need further assistance.

         

        Thanks

        Rishabh

        G
        GSWiFiMan
        Known Participant
        September 16, 2022

        I have the same issue - already set to Adobe Paragraph Composer. Link works fine in InDesign - i.e. click in the Hyperlinks panel and it opens webpage - whether I have a word with link in background OR the complete URL in the text. BUT as soon as I send to 'Publish Online...' the link isn't actve and just doesn't work!? Tried changing to 'Adobe World-Ready Paragraph Composer' and both the single paragraph options, but nothing works!?

        G
        GSWiFiMan
        Known Participant
        September 16, 2022

        Running latest 17.4 InDesign on latest 12.5.1. MaOS

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        September 16, 2022

        Hi @GSWiFiMan,

         

        Sorry to hear about the trouble. Please share a few more details like:

         

        1. The version of the OS.
        2. Is this happening with a specific file or multiple files?
        3. Will it be possible for you to share a sample file and a published link? If yes, please add the file to a shared location and share the link with us.

         

        Regards

        Rishabh

        Diane Burns
        Diane Burns
        Inspiring
        March 26, 2019

        Can you post your sample single-page file and the resulting Publish Online page? There shouldn't be a problem with this type of thing.

        marcg6138656
        marcg6138656Author
        Participating Frequently
        March 26, 2019

        Thanks for the reply. Here is a link to the publish online result:

        https://indd.adobe.com/view/a85da583-4782-4863-9c9e-499693524342

        And here's a download for the indesign file:

        mbf.me/wHKtFN

        L
        Laubender
        Community Expert
        March 26, 2019

        Hi Marc,

        I can confirm the issue with your Publish Online document.

        Also tested with your InDesign document and created a Publish Online document on my own.

        Same issue.

        I inspected your hyperlink in the Hyperlinks panel:

        The URL address does not match exactly the target website.

        In your link: http://

        The web site uses: https://

        The address www.solentdesignstudio.com will become https://www.solentdesignstudio.co.uk/ when added to a browser's tab.

        I changed the hyperlink target into your document to https, used the co.uk/ address as well, but still had the same issue after Publish Online the document again.

        What will work are buttons that point to the website.

        Here my Publish Online document with a button, the yellow rectangle above the written www.solentdesignstudio.com address:

        https://indd.adobe.com/view/aaee2e10-4ae3-4ecb-ad7c-b4ca0a0a6850

        Regards,
        Uwe

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