Why are my files shared with cp_system_user@adobe.com and cp_system_client@adobe.com

[Dineke van Dijk]

Hi There,

When I publish my InDesign documents online to share for review with my client, they are automatically shared with cp_system_user@adobe.com and cp_system_client@adobe.com (see attachment). Can anyone tell me why? And where I can delete these users to share with?

Kind regards, 

Dineke

[HARSHIKA_VERMA]

Hi @Dineke van Dijk,

I'm sorry to hear about the trouble you're experiencing. I tried publishing the file myself, and I'm not encountering the same issue. Does this problem occur with all files or just a specific one? Have you tried doing the same on a new file?

Could you also let me know which version of InDesign you have installed on your machine and the details of your operating system?

I'll do my best to assist you further.

Thanks,

Harshika

[Kattdreams]

I have this same issue. What are these "users" in the share window?

Delete function shows failure when I try to remove them.

InDesign 19.5

[Abhishek Rao]

Hi @Kattdreams, 

I’m sorry to hear you’re encountering this issue with your shared files. It sounds like a frustrating situation.

To better understand, could you please provide the details of your operating system? Additionally, does this issue occur with all files or just a specific one? If possible, please share a screenshot or video to help us better grasp the situation.

It might also be useful to check the account name in your Creative Cloud desktop app and confirm it’s the correct one. You could also try signing out of the Creative Cloud app and signing back in to see if that resolves the issue.

Looking forward to your update!

Thank you,   
Abhishek Rao

[Kattdreams]

The CC account is correct and I am the sole owner.

I signed out and back in with no change.

This occurs with other files.

Windows 11. InDesign 19.5. System is up to date and runs well.

I'm not the only one seeing this but it sounds like this is new to the Adobe Community.

It doesn't seem to cause problems- I'm just wondering what these other "users" are, why are they there? Is it a potential problem?

[Abhishek Rao]

Hello @Kattdreams, 

Thanks for the provided information. We are checking this with our product. 

We'll keep you updated as soon as we have more information on the resolution. In the meantime, if there's anything else we can help you with, please don't hesitate to let us know.

Thank you for your cooperation.

Thank you, 

Abhishek Rao

[Abhishek Rao]

Hi @Kattdreams,

Thank you so much for your patience. I wanted to let you know that we have checked with the product team, and they already have a bug logged for this issue. The team is actively working on a fix.

We sincerely apologize for the frustration this has caused and appreciate your understanding. We'll keep you updated as soon as we have more information on the resolution. In the meantime, if there's anything else we can help you with, please don't hesitate to let us know.

Thank you for your cooperation.

Best regards,

Abhishek Rao 

[George Carmona 3rd]

I never invited Adobe, so why can't I remove it? 

<Title renamed by moderator>

[Barb Binder]

This is an excellent question. Let me see if I can get some information on this.

~Barb

[Eugene Tyson]

@HARSHIKA_VERMA  can you please help here?

[Barb Binder]

I reached out yesterday, @Eugene Tyson and learned that this was first reported in March. No resolution yet.

~Barb

[HARSHIKA_VERMA]

Hi @George Carmona 3rd,

Thank you for reporting the issue and thanks for tagging me @Eugene Tyson. I checked with the team and there is bug logged for the issue. The team is working on this issue. 

We will keep you posted on the bug update.

Thanks,

Harshika