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steveg87687011
Inspiring
July 13, 2018
Answered

WordsFlow - how do I get rid of it?

  • July 13, 2018
  • 7 replies
  • 4967 views

Hi all

I recently installed a trial version of WordsFlow to see how it handled imported live data from Excel.

It works very well, but I don't wish to purchase the program. I have a week or so free trial left.

Now I'm faced with an issue.

I would like to carry on importing data from Excel in the manner in which I always have - file place (Create links when Placing Text and Spreadsheet Files ticked).

The trouble is that every instance of imported data (using WordsFlow or not carries the WordsFlow logo).

What is going to happen to this data once the WordsFlow trial expires, does anyone know?

I'd like to delete the plugin from my system - I could find no way to do so.

I downloaded Adobe Extension Manager - but it won't install, returning an error.

I downloaded a 3rd party Extension Manager - WordsFlow is not listed in its interface.

I spent 3 hours online talking to Adobe Customer support - pointless.

As a last resort I deleted the Em Software (WordsFlow) plugin sub folder from the InDesign Plug-Ins folder - InDesign just crashes.
Help, does anyone have experience/a solution to this please?

I'm reluctant to re-install InDesign, but is it the only option?

MTIA

Steve

    This topic has been closed for replies.
    Correct answer steveg87687011

    Many thanks to Chris Ryland and Jo Mathia at WordsFlow customer support for their prompt help in sorting out my issues above!

    Steve

    7 replies

    S
    steveg87687011AuthorCorrect answer
    Inspiring
    July 16, 2018

    Many thanks to Chris Ryland and Jo Mathia at WordsFlow customer support for their prompt help in sorting out my issues above!

    Steve

    Abambo
    Abambo
    Community Expert
    July 16, 2018

    Hi Steve,

    It is nice to give feedback on the problem solved, but it would be helpful, to post the final actions with the "correct answer", so that others may find that back if they are in trouble.

    ABAMBO | Hard- and Software Engineer | Photographer
      Scott Citron
      Scott Citron
      Brainiac
      July 13, 2018

      I've been running WordsFlow inside of InDesign for years with no problems. Assuming you followed Em Software's instructions to uninstall WordsFlow and are still having problems,  I suggest you uninstall/reinstall InDesign. I don't know why you're reluctant to do it? It's so easy.

      S
      steveg87687011Author
      Inspiring
      July 13, 2018

      Hi Scott

      It's just the hassle of saving and then re-installing all the saved text and GREP searches, preferences, installed scripts, pdf print profiles, work spaces etc

      Steve

      C
      Chris Ryland
      Inspiring
      July 13, 2018

      Steve--

      See our response from support@emsoftware.com.

      (Something strange is going on, as simply deleting the Plug-Ins/Em Software/ folder and restarting InDesign has always worked in the past.)

      Cheers!

      --Chris Ryland, Em Software

      S
      steveg87687011Author
      Inspiring
      July 14, 2018

      Thanks Chris, I've replied to you support email.

      S
      steveg87687011Author
      Inspiring
      July 13, 2018

      I won't be back in the office until Monday. Let's hope that the WordsFlow people reply in the meantime?

      Steve

      L
      Laubender
      Community Expert
      July 13, 2018

      Hi Steve,

      are you on Mac OS X or Windows?

      Usually the WordsFlow plug-in is installed in its own directory of the Plug-Ins directory of your InDesign installation.

      Just pull that folder out to the Desktop or remove it after you quit InDesign.

      Regards,
      Uwe

      S
      steveg87687011Author
      Inspiring
      July 13, 2018

      Hi Uwe

      I did that - but InDesign just crashes at launch, after asking if I want to restore documents.

      I put the folder back and InDesign launches as normal.

      Steve

      L
      Laubender
      Community Expert
      July 13, 2018

      steveg87687011  wrote

      Hi Uwe

      I did that - but InDesign just crashes at launch, after asking if I want to restore documents.

      I put the folder back and InDesign launches as normal.

      Steve

      Why would you want to restore documents?

      In case do not trash only Preferences but also Caches.

      Regards,
      Uwe

      BobLevine
      BobLevine
      Community Expert
      July 13, 2018

      What version of InDesign? What operating system?

      Have you tried trashing your preferences?

      S
      steveg87687011Author
      Inspiring
      July 13, 2018

      Hi Bob

      InDesign CC 2018 13.1, OS High Sierra 10.13.5.

      Haven't touched preferences yet. Seems a long while since I've had to do that, how would that help?

      Steve

      BobLevine
      BobLevine
      Community Expert
      July 13, 2018

      That’s the first thing to do if things are crashing.

      Barb Binder
      Barb Binder
      Community Expert
      July 13, 2018

      The uninstall instructions for the WordsFlow plug-in are found at the bottom of this page on the Em Software site:

      installation  »  Em Software

      In addition, if you have any questions, you can contact them directly:

      support@emsoftware.com

      If you are still having issues with InDesign running without crashing, I would recommend an uninstall/reinstall.

      ~Barb

      ~Barb at Rocky Mountain Training
      S
      steveg87687011Author
      Inspiring
      July 13, 2018

      Hi, thanks Barb

      yes I read that page - their suggestions were of no use.

      I didn't install it with Adobe Extension Manager (I've had no success in installing Extension Manager afterward either, to see if I could uninstall using it).

      I downloaded it directly from their site and installed it from their installer, which I've done again to see if there is an uninstall option.

      I tried the other option of removing the folders they suggest and that just crashed InDesign.

      I have emailed them, but I need to get on with the work I have now piling up.

      Steve

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