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New Participant
April 14, 2020
Question

Digital publishing - Error code 13

  • April 14, 2020
  • 1 reply
  • 630 views

Everytime I try and publish my document online I get error code #13.

I have signed out of my account and back in again, it didn't help. Any other suggestions or reasons for why this might be happening are greatly appreciated. 

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1 reply

Derek Cross
Braniac
April 14, 2020

Suggestions to try from Diane Burns:

-- log out, then back in, your Creative Cloud application

-- if you have checked to download a PDF with the Publish Online document, uncheck that option and see if it publishes.

-- make sure no new firewall/proxy has been added to your system.