Digital publishing - Error code 13

[jessj53220324]

Everytime I try and publish my document online I get error code #13.

I have signed out of my account and back in again, it didn't help. Any other suggestions or reasons for why this might be happening are greatly appreciated. 

[Derek Cross]

Suggestions to try from Diane Burns:

-- log out, then back in, your Creative Cloud application

-- if you have checked to download a PDF with the Publish Online document, uncheck that option and see if it publishes.

-- make sure no new firewall/proxy has been added to your system.