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Share for Review is not working

Community Beginner ,
Oct 25, 2020

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Share for Review seems to be down. ???

Screen Shot 2020-10-25 at 9.38.18 AM.png

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Bug, Performance, Sync and storage

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Share for Review is not working

Community Beginner ,
Oct 25, 2020

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Share for Review seems to be down. ???

Screen Shot 2020-10-25 at 9.38.18 AM.png

TOPICS
Bug, Performance, Sync and storage

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115

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Oct 25, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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Hm. I see that no service is down today:

https://status.adobe.com/all_cloud#

 

I would test the following:

Quit InDesign.

Log out from your Creative Cloud Desktop App.

Log in to your Creative Cloud Desktop App.

Start InDesign and open the document.

 

Regards,
Uwe Laubender

( ACP )

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Oct 25, 2020 0
Community Beginner ,
Oct 26, 2020

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Hi Uwe!

 

I  did that before posting here.  

I even rebooted my machine.

It mattered not.

 

This morning it mysteriously started working again.

 

Thanks for trying to help me!
Ylice

 

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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I agree with Laubender.

 

I just checked on a file I have in Review and no problems.

 

Screen Shot 2020-10-25 at 6.02.46 PM.png

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Oct 25, 2020 0
Adobe Employee ,
Oct 26, 2020

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Hi - we are aware of a sign-in issue that can cause this to occur intermittently. The fix is available in InDesign 2021 (16.0), please update to get the fix.

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Oct 26, 2020 0
New Here ,
Oct 26, 2020

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I have updated my indesign to version 16. I have logged out my account and then logged in again. It worked for 1 hour and after that I had a blank window again and could not update my file to the customer for review.

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Oct 26, 2020 0
Community Beginner ,
Oct 26, 2020

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Yeah, I was already on the latest version too... they didn't fix it.

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Hi @Marc F Kubischta :

 

Yesterday, I could only see the mark-up in the browser window and not in the InDesign Review panel. Comments were visible in both. I could use the eyeball in the browser window to show/hide the markup. In InDesign, the button was a continuous spinning circle. 

 

Today, I can't see the mark-up in either place. The eyeball in the browser is not doing anything, and in InDesign, it is again a continuous spinning circle. (Honestly, I am just assuming that is the show/hide markup button in InDesign. It hasn't stopped spinning so it's just a guess.)

review.gif

 

~Barb 

 

EDIT: I was using Chrome on Catalina. I just tried Safari and the button is working in the browser window, so now I can finish the job. 

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Oct 27, 2020 1
Adobe Employee ,
Oct 28, 2020

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Hi @Barb Binder 

Two problems you are reporting here. 

  1. Spinning icon in InDesign. This is a known issue. The "show annotation" icon will keep spinning in certain condition. This will be resolved with the next InDesign update. 
  2. Annotation not showing up in Chrome. Looks like a rendering issue. Can you try quit chrome and launch again? Also try zoom in/out in the artboard? If still not resolved,  is it possible to share a screenshot of the browser window?

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Oct 28, 2020 0
Adobe Employee ,
Oct 28, 2020

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Can you try the following:

1. Close InDesign.
2. Bring up Creative Cloud Desktop (CCD) and Sign out.
3. Launch InDesign and Sign in here (not from the CCD).
4. Create new document.
5. Open Share for Review panel.

 

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Oct 28, 2020 1
Community Beginner ,
Nov 02, 2020

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Thanks for the workaround, but honestly, this happens over and over throughout the day.  It isn't a solution to what is arguably a bug. Nobody should have to log in and out of Creative Cloud constantly to get this function o operate properly.

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Nov 02, 2020 0