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Inspiring
July 17, 2018
Answered

Unable to open InDesign files stored on Google drive file stream

  • July 17, 2018
  • 2 replies
  • 10940 views

I have used google file stream without issue for some time, but over the last few weeks I have found that most indesign files stored on my google drive cause a 'serious error' which shuts down my indesign and causes a further crash on re-open. Other adobe file formats do not have the same problem.

This is so, so frustrating as we use google drive to share files amongst ourselves. The alternative of downloading a file, editing and re-uploading is not a sustainable workaround when project packages are close to a gigabyte in size!

I am using google file stream Version: 25.252.289.1612 on iMac (27-inch, Late 2013) running High Sierra V 10.13.5

These are the errors I get when opening a file from google file stream

This topic has been closed for replies.
Correct answer jonc71514996

So I think I have found a way to solve this. I have tried it on a couple of files and it seems to work.

The problem might have something to do with the way the files are stored and synced for "Online only". You can change files or folders to "Available offline", the option is found under the "Drive File Stream" option in the right click menu.

2 replies

jonc71514996AuthorCorrect answer
Inspiring
July 19, 2018

So I think I have found a way to solve this. I have tried it on a couple of files and it seems to work.

The problem might have something to do with the way the files are stored and synced for "Online only". You can change files or folders to "Available offline", the option is found under the "Drive File Stream" option in the right click menu.

Steve Werner
Community Expert
Community Expert
July 17, 2018

Many others have posted about this on Google and InDesign forums. It seems to be an unsupported workflow with many crashes. My advice is to use another service that works like Dropbox:

InDesign crashing when opening files from Google File Stream

Working on InDesign from Google FileStream

Inspiring
July 17, 2018

Right. Infuriating that you can drop so much money on a product which then won't work within one of the largest cloud storage systems on the market.

BobLevine
Community Expert
Community Expert
July 17, 2018

So, what makes you so sure it's Adobe's issue? I'm not saying it's not, but to assume it is with no evidence is an unfair conclusion.