Running 13.1 on intel iMac, Sonoma. Grab the eyedropper for white balance and the loupe window gets stuck on the first color it touches. Still can pick different spots to change WB, but the loupe never changes as you move around image. This is new since Sonoma upgrade. Restarts, etc., did not resolve.
Acknowledged for 14.3 only. Bug written - status updated. Note: Bugs are filed against both Classic and Desktop and this thread contains reports from both applications.
I have this same issue with the white balance picker not showing an accurate preview as I move around the image in LRC 13.2. However, my issue STARTED happening AFTER I updated from MacOS 14.4 to 14.4.1. So on 14.4 and before, this worked fine on my M3 MacBook Pro. I worked with Adobe support for an hour trying various things, and nothing fixed it. CAN ADOBE PLEASE ACKNOWLEGE THAT THIS IS AN ISSUE BEYOND MacOS 14.3 AND GET IT FIXED? This is an extremely important tool for MANY PEOPLE'S WORKFLOWS, and it is completely UNACCEPTABLE that it has been broken this long. GET ON IT AND GET A PATCH RELEASED! We pay for this software and it NEEDS TO WORK!
Has this been fixed yet? Even internally? How long do we need to wait? It's been 4 months, several OS updates later, and still no sign of a fix.. The Point Colour loupe preview still works so surely there has to be a simple fix? What's different about the white balance loupe compared to the point colour loupe?
Would really love some idea of when it will work properly again.
A colleague (MacBookPro) and I (Mac Studio) are both having the following issue with LRC 13.2 running on Mac OS Sonoma 14.4.1. Is there a way around it or is it a known issue?
In the Develop Module, select the eyedropper and the pixelllated Pick A Target Neutral (PATN) box does not change colour as you move the eyedropper across the image. It stays the same colour. The Navigator
window changes colour but not the PATN box.
Another collegue running Windows does not have this iussue.
Months have passed since this issue was first raised, and Adobe's response has been limited to: 'Bug written - status updated.' Neither has the problem been resolved nor is there any open communication about the current status. Adobe, what's going on? A simple yet essential tool isn't working, and the support team remains silent. This is not acceptable.
@Rikk Flohr: Photography Could you please forward the complaints here to the Adobe Management? The customers are not satisfied that Adobe is doing nothing here! We are all paying customers but Adobe doesn't seem to care about customer satisfaction.
Currently this fix is scheduled for the next release of Lightroom Classic and Lightroom Desktop. There is no ETA available. This thread will be updated when a fix is issued.
@Rikk Flohr: Photography Thank you for your information. I know, you are not responsible for the behavior of Adobe but maybe you can forward this to higher level staff. It is absolutley not acceptable how Adobe acts here. Adobe is a huge company with enough ressources to solve this bug fast. I really think about it, leaving Adobe and using other software for retouching. I am not married with Adobe and there are alternatives. Why should I pay monthly when I get this kind of "support"? People here are very upset about this. Adobe should know this.
Same is happneing for me. Nikon Z8 / Mac OS Sonoma 14.3.1. The eyedropper DOES NOT work properly. 7May2024. This has been happeing for quite a while now.. Easy fix??
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