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P: Can not connect to remoter server

Community Beginner ,
Jun 23, 2023 Jun 23, 2023

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My Lightroom Classic was auto updated this morning to v12.4.  Now when I try to connect to Photoshelter to upload images using Export the application crashes when trying to connect to the server.  There does not seem to be any issues with Photoshelter as I am able to upload images using other applicaitons.  As soon as Lightroom trys to make a connection to Photoshelter it crashes.  I can't even find a way to initiate a new log in.  Please advise if this is a bug or if there is a work around to reset the settings.

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correct answers 1 Pinned Reply

Adobe Employee , Aug 16, 2023 Aug 16, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

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Community Beginner ,
Jul 21, 2023 Jul 21, 2023

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Any updates on this issue? Like others, I have had to downgrade to keep my Photoshelter Publishing Service working properly. 

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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Greetings all,

 

Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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I can confirm that with the latest update (12.5) the Photoshelter Publishing Service is now working again for me. Thanks!

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