P: Crashing when writing caption metadata

[Geoff Bartlett]

LR Classic is frequently crashing in the metadata caption box. I can't reliably reproduce the issue, it just works for a while then LR disappears and then crash report window appears.

I do notice the text drawing in the caption box gets a bit flaky. Odd or just deleted text appearing then disappearing. MacOS's new caps-lock indicator gets a bit flaky too, before a crash.  I also have dynamic spell checking on, but that appears to be stable.

LR Classic version: 13.0.01

MacBook Info

 Model Name: MacBook Pro

  Model Identifier: MacBookPro18,4

  Model Number: Z15H000UBX/A

  Chip: Apple M1 Max

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 64 GB

  System Firmware Version: 10151.1.1

  OS Loader Version: 10151.1.1

[IAmTheCameraEye]

Hello, I am using Lightromm 13.0.1 on macOS Sonoma 14.1 and when I press certain keys on my keybaord (german language) Lightroom crashes/closes immediately. So far the two keys I have identifed are the circonflex/degree-key and the accent grave/aigu-key. It doesn't matter where I press those keys. Is anybody able to reproduce this?

[IAmTheCameraEye]

Update: this happnens only when the system keyboard language is set to german, if I switch the language to english, there are no crashes.

[Rikk Flohr: Photography]

I've located your Crash Report, Geoff and logged a bug with the team. Thank you for the report. 

[juliend90831669]

This issue is happening here to. Using canadian multilingual keyboard, the app crash immediately when pressing the "^" key.

[johnrellis]

@juliend90831669, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

[IAmTheCameraEye]

Lightroom Classic-Version: 13.0.1 [ 202310121438-d2af310c ]
Lizenz: Creative Cloud
Spracheinstellung: de-DE
Betriebssystem: Mac OS 14
Version: 14.1.1 [23B81]
Anwendungsarchitektur: arm64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: NA
SQLite-Version: 3.36.0
Integrierter Speicher: 16.384,0 MB
Für Lightroom verfügbarer phys. Speicher: 16.384,0 MB
Von Lightroom verwendeter phys. Speicher: 924,1 MB (5,6%)
Von Lightroom verwendeter virtueller Speicher: 416.998,8 MB
Cache-Speichergröße: 700,7MB
Interne Camera Raw-Version: 16.0 [ 1677 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2
Virtueller Speicher in Camera Raw: 1071MB / 8191MB (13%)
Physischer Speicher in Camera Raw: 1070MB / 16384MB (6%)
Standardvorschaugröße: 3840 Pixel
Monitore/Anzeigegeräte: 1) 3840x2160

Informationen zum Grafikprozessor:
Metal: Apple M1
Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt
Benutzerpräferenz: Automatisch

Anwendungsordner: /Applications/Adobe Lightroom Classic
Bibliothekspfad: /Users/alexanderlamm/Pictures/Lightroom/Lightroom-v13.lrcat
Einstellungen-Ordner: /Users/alexanderlamm/Library/Application Support/Adobe/Lightroom

Installierte Zusatzmodule:
1) Excire Search
2) Export to Photomatix Pro
3) Photomatix Batch
4) Show Focus Points

Config.lua-Flags: None

[juliend90831669]

Thanks for the follow up. Here is the log : 

Version Lightroom Classic: 13.0.1 [ 202310121438-d2af310c ]
Licence: Creative Cloud
Paramètre de langue: fr-CA
Système d'exploitation : Mac OS 14
Version : 14.1.1 [23B81]
Architecture de l'application : arm64
Nombre de processeurs logiques: 8
Vitesse du processeur : NA
Version SQLite: 3.36.0
Mémoire intégrée : 16 384,0 Mo
Mémoire réelle disponible pour Lightroom : 16 384,0 Mo
Mémoire réelle utilisée par Lightroom : 1 468,7 Mo (8,9%)
Mémoire virtuelle utilisée par Lightroom : 424 061,7 Mo
Taille de la mémoire cache : 553,7Mo
Version interne de Camera Raw: 16.0 [ 1677 ]
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2
Mémoire virtuelle de Camera Raw: 1808Mo / 8191Mo (22%)
Mémoire réelle de Camera Raw: 2031Mo / 16384Mo (12%)
Taille d’aperçu standard: 5120 pixels
Affichages : 1) 3024x1964, 2) 5120x2880

Informations relatives au processeur graphique :
Metal: Apple M1 Pro
État initial: GPU pour l'exportation pris en charge par défaut
Préférence utilisateur: Auto

Dossier de l'application : /Applications/Adobe Lightroom Classic
Chemin d'accès à la bibliothèque : /Users/stf/Pictures/Lightroom/FV2023/FV2023-v13.lrcat
Dossier des paramètres : /Users/stf/Library/Application Support/Adobe/Lightroom

Modules installés :
1) Adobe Stock
2) Flickr
3) Module externe d'importateur Aperture/iPhoto
4) Module externe de prise de vue en mode connecté Nikon
5) Topaz Photo AI

Marqueurs Config.lua: None

[johnrellis]

@Rikk Flohr: Photography, I just submitted a crash report under my Adobe ID email address. To reproduce:

- Connect an Apple Magic Keyboard (extended, French AZERTY) to Mac OS 14.1, LR 13.0.1

- Set LR Preferences > General > Language = English

- Set Mac OS input source language set to French. 

- Type a "^" (caret, circumflex), to the right of "P".

LR crashes.

In addition to @IAmTheCameraEye (German keyboard) and @juliend90831669 (Candian multi-lingual), there's at least one other report, on a Spanish keyboard:

https://www.lightroomqueen.com/community/threads/lightromm-crashes-closes-immediately-when-pressing-...

[GabrielNavas]

I've been having the same problem with a Spanish keyboard for a few days now.
I have opened an incident with Adobe support and after 1 hour of remote connection, the technician has not found a solution to the problem.
We have even tried with the previous version of LR and the same thing happens.
I have also tried bluetooth and wired keyboards with the same result.
Adobesupport has assured me that they will look into the case.
The keys that fail in LR are:
´¨{^`[ (with a Spanish keyboard).

Apple Mac Mini M1
Sonoma 14.1.1
Lightroom Classic 13.0.1

[GabrielNavas]

These are the keys (Spanish keyboard)

[GabrielNavas]

I also have a MacBook Pro 14'' 2021 and the exact same thing happens with the laptop keyboard.

[Sylavin]

Hi,

I use the last version of Lightroom Classic (13.0.1() and Camera Raw 16.0 on MacOS Sonoma 14.1 (M1 Pro)

When I want to export a picture to a new folder with french cararacter ( for example "Editées") this error message appears (I nerver had this issue before):

"Internal error has occurred

-[__NSCFConstantString characterAtIndex:]:

Range or index out of bounds"

When I write words without letter accents (Editee) it's work fine.

How can I fix it?

Thanks

Syl

[Geoff Bartlett]

Thanks. It is making captioning diffiuclt on top of already tedious

[johnrellis]

So far, the only known workaround is to change the Mac OS input source language to English (and use an English keyboard so the labels on the keys match what Mac OS thinks you're typing).

[johnrellis]

I wonder if this is related to another bug with some languages in LR 13: Try typing the circumflex (caret) key in a caption -- does LR crash?

[Sylavin]

Hi John,

Thanks for your answer, yes it does crash, can I do something?

Thanks again

[jorgem89133285]

Hi

When I'm Traying to put a name to new album, or  put name to persons, etc. and I press the accent button in spanish, the app crash and show me a error.

I attach details of my system, and the error returned

Thank you

[billijs]

Subject is self explanatory of this bug - Crash whenever enter any of the special charachters like "āēšķūī" etc. are written in keywod field in Library module.

Im on LR 13.0.1, Mac Sonoma 14.1.1

At the start i though this might be related to a bug where lightroom has errors when acsessing catalog on external drive, but this also accurs when catalog is stored on local drive. Tested on a brand new catalog and lightroom crashes instantly. Has this been resolved btw?

I have keyworded photos in catalog for more 10 years using these charchters in Latvian language and had no issues prior to this release.

Very keenly looking forward to fixing this issue and catalog reading issue from external drive.

[billijs]

Adding that im on a Intel iMac

[johnrellis]

"Crash whenever enter any of the special charachters like "āēšķūī" etc. are written in keywod field in Library module."

Does this occur when you copy/paste the characters into the Keywording panel, or just when you type them directly from the keyboard?  

If it happens when typing on the keyboard, then:

1. Please post a careful phone pic of the entire keyboard.

2. Which language do you have selected for the Mac OS input language, e.g.

This will help Adobe understand the scope of the issue.

If this occurs when copy/pasting into the Keywording field, then you may be encountering a different problem than others in this thread, and we'll need to get more details. 

My educated guess is that the non-English keyboard bug will be fixed in LR 13.1, likely due in December (I have no inside information).

[billijs]

The moment I type any of these charachters it crashes. I have standard apple keyboard, but in order to acsess these letters for latvian alphabeth I have to use combination of two different keystrokes. For ē - ("+e), for ķ - ("+k). App crashes at the moment I hit the (") key.

I can use any other keys on keyboard in keyword area. Its when this one hits it crashes.

I use Apple's keyboard layout for Latvian language and custom made, this error happens on both of them. 

[billijs]

Ahh.. Sorry for the formatting there.

I can use any other keys on keyboard in keyword area. Its when this one hits it crashes.

I use Apple's keyboard layout for Latvian language and custom made, this error happens on both of them. 

[billijs]

I have just added English standard layout. While this is active I can use the (') key without crashing.

[jorgem89133285]

In my case, this is my keyboard

 

[johnrellis]

It's a bug acknowledged by Adobe.  My educated guess is that it will be fixed in LR 13.1, likely due mid-December.

Meanwhile, some tedious workarounds:

1. Copy and paste the text from another app.

2. Use an English keyboard with the input language set to English.

3. Use the Character Viewer, adding your most used problem characters to its favorites:

https://support.apple.com/sr-rs/guide/mac-help/mchlp1560/14.0/mac/14.0 

4. Use the Unicode input method:

https://eshop.macsales.com/blog/55336-unicode-adding-thousands-of-characters-to-your-mac/