P: (Customer specific) LR Classic showing inconsistent details about synching with LR Mobile

Is there no one with a thought on this problem? i can't fix it and i'm not getting any replies from Adobe.

Gosh, i'm hoping someone (espeically at Adobe) has some thoughts on this problem...

I get this message every time i shut down LrC.

Thank you, Rikk.

Here is some additional info:

I’ve been suspecting this for a while but haven’t been able to address it.  But today I paid attention, and my LrC is still stuck on syncing 1,759 photos.

Today when I started LrC  and clicked on the cloud icon it said it was syncing 1,966 photos. Taat made sense because i'd added some new photos. The number went up and down many times, but settled on the number that it has always been stuck on: 1,759.

It seems that the new photos i added synced but there are still 1,759 photos "stuck" somewhere trying to sync, draning resources on both my PC and the Adobe Cloud.

I’m using the latest version (12.2.1) on a Windows PC (the same one I’ve been using during our entire exchange).

I sure would appreciate some help.

I've sent you a log collection tool and instructions via email. 

Rick,  i'm just checking to see if the information i gave you was what you were looking for....

Sadly, it looks like the answer is "no."

I selected a photo that is on my Android phone but not in LrC and made a small edit on LR Mobilee, then moved to a different photo.

I also selected a different photo that is in LR Web but not in LrC and made a small edit in LR Web, then moved to a different photo.

I waited about 10 minutes, and in both sitautions the number of photos appearing in LrC from this album (and in the general library grid view) does not change.

That is telling information. 

If you go to one of those photos and perform a minor edit - then move to a new photo to commit the sync - does that photo then sync to Classic?

If not if you perform the minor edit in Web instead of the Android device does it then sync?