P: (Europe) Map Module not showing a Map

Bonsoir, le module carte ne fonctionne pas sous win 11. En passant par un autre utilisateur, sur la même machine, le même catalogue : il fonctionne. Il fonctionne également sur un pc portable. L'origine du bug ne doit pas être très difficile à trouver. Adobe ne semble pas interessé par les relontées des utilisateurs européens. 

Mes échanges avec les supports Microsof tet Adobe n'ont rien donné. Cela fait 10 mois que je subis ce dysfonctionnement.

Hello,
This problem has been occurring for many users recently - usually it is because Lightroom loses the connection to the map servers (Google Maps / Mapbox).

Please try the following:

1. Close and restart Lightroom.
2. In the preferences under “Performance,” briefly deactivate the “Use graphics processor” option , then reactivate it.
3. If that doesn't help, log out of Adobe Creative Cloud and log back in.

Some users also report that the map module works automatically again after a day so it seems to be a server-side issue.

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See here for how to add a new Windows user accout:

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32 

When you get to this dialog:

click "I don't have this person's sign-in information" to create a local account, not a "Microsoft" account.

Then log out and login to that new account. Create a test catalog with a few photos and see if you can use the Map module.

@akuaba: "After much tinkering, I have it working but only with version 14.1."

What were the results of creating a new local user on your computer and logging into that? 

After much tinkering, I have it working but only with version 14.1. It may be there's a couple of versions ahead that it works but too tedious. It'll do for now but shame this isn't sorted in latestest update. Thank you all. 

I have been unable to get map module to work for some time - months, a year. I have finally dedicated some time to this and have done everything recomended, short of use a different computer. I have reset preferences, played with firewalls and set up new catalogues. I have closed it on Library and re-opened it to switch to Maps. Nothing. The screen remains greyed out. Once, after clearing cache, I got a map for a few seconds but no tags. Another time a message briefly said LR couldn't connect to servers. Internet is good and Google maps works just fine on a browser. Below is a past of the system details. I am fully up to date with my subscription. Please help. Thank you. R

Lightroom Classic version: 14.5.1 [ 202508231203-c2638d01 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 1.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 28.0%
Power Source: Battery
Built-in memory: 16247.4 MB
Dedicated GPU memory used by Lightroom: 133.2MB / 128.0MB (104%)
Real memory available to Lightroom: 16247.4 MB
Real memory used by Lightroom: 1545.3 MB (9.5%)
Virtual memory used by Lightroom: 1586.8 MB
GDI objects count: 708
USER objects count: 2667
Process handles count: 2620
Memory cache size: 1378.1MB
Internal Camera Raw version: 17.5 [ 2318 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 175MB / 8123MB (2%)
Camera Raw real memory: 193MB / 16247MB (1%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:1378.1MB, n:0.0MB

U-main: 78.0MB

System DPI setting: 216 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3200 pixels
Displays: 1) 3200x1800
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: Yes

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics 615 (27.20.100.9664)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF
GPU for Preview Generation: Auto (S4_0)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Richard Stümpfle\Desktop\Test Catalogue 25\Test Catalogue 25.lrcat
Settings Folder: C:\Users\Richard Stümpfle\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) LogiOptions
4) Merge Titles

Config.lua flags:

Adapter #1: Vendor : 8086
Device : 591c
Subsystem : 77a1028
Revision : 2
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Speakers/Headphones (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 615
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 27.20.100.9664
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 27.20.100.9664
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex 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Bonjour Joachim, comme indiqué plus haut, crée sur ton ordinateur une nouvelle session avec un nouveau compte dans Windows 10 ou 11  et tu retrouveras toutes le fonctionnalitées de Lighroom Classic même dans sa dernière version. Bien sûr Adobe aurait dû résoudre ce problème rencontré par certaines sessions de Windows, mais rien ne vaut le sytème D. Pour créer une nouvelle session avec un nouveau compte, recherche sur le net si tu ne sais pas faire. ! Tiens nous au courant de ton résultat ça aidera tout le monde.

Je le même problème. Ce n'est pas seulement un problème du module carte, c'est un problème de l'acess au adobe servers. La synchronisation avec Lihtroom mobel ne fonctionne pas non plus

Bonjour Raph-Oh, effectivement en passant par un autre utilisateur, le module carte semble fonctionner. Je suis sur la version LRC 14.5.1. Adobe met du temps à nous aider. Depuis 6 mois, je suis en difficulté alors que cela marche sur un portable.

Cordialement