P: Flag & Color Label Shortcut Issues (Specific Languages AZERTY&QWERTZ)

[yrelav dralliv]

I encounter an issue with the latest update (V11) on shortcuts to assign a color label (6,7,8,9).
Those shortcuts won't anymore assign a color label, it will now only remove the color label. 
The shortcut "Assign a color label and go to next photo" (Shift+6 to 9) still work well as previously.
Please fix this adobe, my culling speed depend on it. 
Thanks in advance,

[yrelav dralliv]

Hi Ian,
Of course I tried resetting LR Preferences, tried uninstall and reinstall, without success.
6 to 9 keys are not assigned to any other function or application. It was working correctly with the previous versions, but not anymore sadly.
I also didn't change anything in the keyboard settings or Accessibility by myself. Can the update change something on this without any actions on my side ?  
I'm using the same classic apple wired keyboard with the numpad, still set for French (AZERTY). On a late 2018 Mac mini with 6 cores i7, on monterey OS. 
Except for the LR update I didn't change anything, it was perfectly working previously.

The problem finally became even stranger than it already was... I just bought a Macbook air M1 few days ago and did a transfer/copy with migration assistant from my Macmini to my M1 macbook air, both on monterey. 
And guess what, it's working fine on my Macbook air but not on my macmini, even if they are identical (perfect copy) on the "system side".

To pull out one's hair...

[kentdesign]

I am still working on Catalina and do not have the problem so I cannot replicate it myself.

Over the holdiays I plan to install Monterey on one computer and then I can try it out. 

[kentdesign]

Also - whenever I install a new OS, I usually erase my drive, and do a complete clean minstall. Takes almost a day with all the applications I have and use, however it has proven well worth the time because old applications can leave little 1's and 0's lying around that might be messing something up - not that that is what happened to you, Who knows - still trying to figure it out.

[johnrellis]

"Try resetting LR's preferences: https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/"

With other reports of LR mis-selecting images in the filmstrip, resetting preferences has usually cured the problem.

What were the precise steps you took for doing this?

1. Did you hold down Opt + Shift while starting LR, and did it ask you if you wanted to reset preferences?  

2. Did you follow the manual steps;

a. Exiting LR.

b. Moving/renaming/deleting the preferences file.

c. Restarting your computer before restarting LR.

If you did the manual steps, exiting LR and then restarting your computer are most important, because Mac OS caches the preferences file otherwise and your old preferences will come back.

I recommend trying the Opt + Shift procedure (even if you did it before).

[SvZvN]

Unfortunately yes ... I  will try again 

[SvZvN]

Thanks everybody for trying to help me !!!! that's so nice from you !

[nicolas winspeare]

I have the same problem. Working fine on Big Sur, upgraded this morning to Monterey and I have exactly the problem you describe. I have no shortcuts enabled in the system preferences, I am using the magic apple keyboard with bluetooth. 

I also get this jumping forward 2 photos effect when I try "shift+6", the selected photo and its neighbour both get the red label.

The keyboard is configured in French and the OS in English.

Thanks for any help,

Nicolas

[JosephKristel.photography]

Hi Nicolas, 

I also noticed the problem as soon as I upgraded to Monterey. I was still running LR 10 then. 

I’m in the exact same configuration that you are : French keyboard and English OS. 

I noticed that if you set the keyboard préférences from an Azerty to a Qwerty keyboard then everything is back to normal. 

So the problem clearly when you pair a non qwerty keyboard with an English OS (may be it’s just an Azerty issue). In any case this setup was working on Big Sur. Wether it’s an Apple or an Adobe issue I can’t tell. Please Adobe investigate !

[Ian Lyons]

Can you retest after configuring the keyboard as English rather than French?

BTw, when I change my bluetooth Apple Magic keyboard with numeric keypad and ID key using Monterey and type 6,7, 8 and 9 on the forum or in an LrC text field I get §è!ç If I use Shift+6 to 9 the correct label is applied to one image only but then auto selects the next image.

Above suggests to me that the issue is probably Monterey rather than Lightroom Classic.

[JosephKristel.photography]

Yes you can add a qwerty keyboard in your preferences and choose that keyboard (of course not very convenient  for a normal usage). Then just restart LR. 

Yes I agree it’s more likely an Apple issue rather then an Adobe issue. 

[dianebristow]

Hello.

I need your knowledge to solve a problem under Mac...

I used to use windows and never had a problem like this.

I have a magic Keyboard without a numeric keypad... and I got a Staechi numpad as a gift ^^ I was happy to use numbers easily on lightroom... but......

- It already marks a comma instead of a period, and the "clear" key doesn't work.
- the keyboard shortcuts in Adobe and especially lightroom don't work properly at all. The 1 2 3 4 5 give notes. On the other hand the 6789 just say "delete label (color associated with the key).
- no support for key combinations such as Shift+digit, Cmd+digit...

Adobe doesn't understand where the problem comes from and made me contact Apple, which sends the ball back to Adobe for the following reasons:
- the Numpad Satechi works great under windows (even with key combinations shift, alt etc)
- works on mac only when I put the keyboard in English (but then, I have a QWERTY and not an AZERTY on the magic keyboard --> which is crazy on apple ... impossible to configure only the numpad

I tested a windows numpad under mac : exactly the same problem as with the Satechi...

No answer from Satechi.

Is it usual on mac ??? how to solve this problem ??

[Ian Lyons]

May be the same issue as https://community.adobe.com/t5/lightroom-classic-discussions/issue-with-color-labels-shortcuts-in-v1... 

Are you using macOS Monterey?

[barbozaure]

bonjour,

sur macOS 12.1 - LrC 11.1 - Camera Raw 14.1 :

  les touches 6 à 9 n'attibuent pas de libellé couleur

  et indiquent le supprimer quand aucun libellé couleur n'est attrribué à la photo

  (ou suppriment le libellé couleur lorsque l'on en choisit un différent)

bonne année 2022 à vous tous,

[johnrellis]

Google translation: "Hello, sur macOS 12.1 - LrC 11.1 - Camera Raw 14.1 :   keys 6 to 9 do not assign a color label  and indicate to delete it when no color label is attributed to the photo   (or remove the color label when choosing a different one) happy new year 2022 to all of you"

In my LR 11.1 / Mac OS 11.6, the keys 6 - 9 correctly toggle the label colors, when Preferences > General > Language is set to both English and Français.  Troubleshooting steps:

1. Try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

2. If that doesn't help, please do the menu command Help > System Info and copy/paste the first 10 lines here.

[prach-IP]

I have the same problem now. New macbook Pro M1 max, Mac OS Monterey and newest Lightroom. I have got this issue too with my "Czech" keyboard in system settings. On my previous mac (OS Mojave) this settings was OK. I use external keyboard with numeric pad. I realized, that if I add us keyboard to my system settings and switch to it, Labelling is OK. It is annoying to switch between different keyboard layouts, but temporarily it helps.

[fredm63083683]

Depuis la MAJ LrC 11.2 / MacOS, mes raccourcis clavier de libellé couleur ont disparus. Je retrouve mes libellés couleur par le menu mais pas par mon clavier... quelqu'un aurait-il une idée ?

Merci xxx

©Fred

[fredm63083683]

J'ai le même problème et le "reset" des préférences n'y change rien... avez-vous solutioné le problème de votre côté ?

Merci.

©Fred

[AxelMatt]

Try resetting the preferences of Lightroom Classic:  https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Backup your preferences prior to resetting the preferences: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

[johnrellis]

"I have the same problem and the "reset" of the preferences does not change anything... did you solve the problem on your side?"

@fredm63083683, please do the menu command Help > System Info and copy/paste here the first ten lines so we can see exactly which versions you're running.

[kind_Hero1587]

Version Lightroom Classic: 11.2 [ 202201281441-a5b5f472 ]

System : macOS 12.2.1 (21D62)

In grid mode, using the shortcuts 6 -7 -8 -9 applies the corresponding color label.

Since installing Monterey (French keyboard), this odd behavior…

1. For example (applies to all colors), using the shortcut "8" for a green label results o-in the message "Supprimer le libellé vert" (Suppress the green label) and if the label is correctly applied ;

2. If the green label is already applied, pressing the "8" shortcut should normally remove the label… here it tells me "Définir le libellé sur vert" (Define the color label as green) !

Using Menu and other input other than shortcuts works flawlessly.

Reinitializing the preferences didn't correct the misbehavior.

Best regards from France

Balliet JM

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/issue-with-color-labels-shortcuts-in-v1... 

[Done - Mod.]

[kind_Hero1587]

Version Lightroom Classic: 11.2 [ 202201281441-a5b5f472 ]

System : macOS 12.2.1 (21D62)

iMac Pro — Intel Xeon W 10 cores — 64 Gb RAM

In grid mode, using the shortcuts 6 -7 - 8 - 9 applies the corresponding color label.

Since installing MacOS 12 Monterey from Big Sur (using a French keyboard), unchanged Lightroom sofware, this odd behavior (same as decribed by several others in this thread)…

1. For example (applies to all colors), using the shortcut "8" for a green label results o-in the message "Supprimer le libellé vert" (Suppress the green label) and if the label is correctly applied ;

2. If the green label is already applied, pressing the "8" shortcut should normally remove the label… here it tells me "Définir le libellé sur vert" (Define the color label as green) !

Using Menu and other input other than shortcuts (star rating…) works flawlessly.

Corrective trials and observations :

• Reinitializing the preferences — deleting plist — didn't correct the misbehavior.

• Verified that these shortcuts were not used "system wide".

• Trying an U.S. keyboard setting MacOS wide to no avail.

• Misbehavior definitly related to the numeric pad (I am using an Apple extended keyboard) since "Shift §" assings the red color label and jumps, as expected to the following picture in grid mode. BUT "Shift 6" ("6" on the numeric pad) assigns a red color to two pictures (initial and following) while jumping to a third!

Best regards from France

Balliet JM

[Stan L]

Hi everyone,

This problem is still going as frequently reported on this topic and daily affects our way of using LRC. Please Mr Rikk Flohr: PhotographyCould you tell Adobe about this? It is cleary not a question of overwriting Preferences or uninstall and reinstall the sofware.

Could we get forward to a solution? I've been using LRC for decade without anykind of malfunction so I think that could beeasely fixed by Adobe !!!

Thank you all, have a great day.

[JosephKristel.photography]

I agree ! Do not reset your Preference. It just a waste of time or worse you’ll end up messing your LR. 

This issue has been going on for month but Adobe apparently has not investigate. 

Yet the issue seems clear : It only appears for users who set their Mac OS langage preferences to English but use an extended  foreign keyboard (like in my case French). 

If I set my keyboard to English (qwerty) and restart the OS and application the problem disappear. Same thing if I set the OS to French, then no problem. 

But I’m use to work in LR and PS in English and do not want to change. 

At first I though it might be an Apple issue with Monterey but after the upgrade to 12.2.1 nothing changed. 

I also suspected an issue with my keyboard which was not a branded Apple keyboard. So I got a new Apple keyboard. No change. 

One thing indicate that it’s clearly an Lightroom issue and not an OS issue : The key 0 to 5 for rating all work perfectly. 

I wish that Abode will look seriously to this issue because my workflow rely on colour labels. 

I use a workaround (but not all very convenient) as I set the colors labels on my Wacom tablet keys. 

Thank you all. Have a nice day. 

[kind_Hero1587]

"Do not reset your Preference. It just a waste of time or worse you’ll end up messing your LR. "… Of course I should have written "Copy - delete the .plist" since in this case it is easy to restore the previous settings, wich I had done.

For the rest… obviously it should be related as a mapping problem with the numeric keyboard on Apples (and apparently other brands) extended keyboard with MacOS 12.2 since previously all worked flawlessly.

My own workaround : even if I use a Wacom tablet, I also use a Stream Deck 15 LCD input keys accessory… I assigned the shortucts prefixed with Maj - Uppercase and the workaround is quite satisfactory, even if a little less handy than the use of numeric extended keyboard.

And… yes, Adobe should look seriously into this misbehavior since iy clearly is a bug!

Best regards from France,

Balliet J.M.