P: (GPU) Develop/Edit view & Export artifacts after 14.4.1 Update (AMD-only) (affects Cr, LrC & LrD)

[hyund39164868]

Hi,

Since just now, I've been experiencing a weird bug / crash in Lightroom Classic (on a Mac), where ALL my photos suddenly are fully covered in artefacts in the Develop module.

(Screengrab from the Develop module in Lightroom Classic)

When I check the linked RAW + JPEG source files in Finder, they all seem ok (they don't look corrupted, nor show any artefacts here), meaning the issue is within Lightroom.

(Screengrab from the RAW source file in Finder)

When I export images out of Lightroom (with any setting, edited or even not edited), the artefacts are also present on the export files.

(Screengrab from the exported JPG image)

This problem started occuring soon after I applied the new AI noise reduction feature on just ONE (1) photo. 

I already tried:

• Closing and re-opening Lightroom
• Shutting down (fully), and restarting the computer after 1 minute
• Switching the GPU accelrator setting in Lightroom on/off

MY SPECS

• Lightroom Classic 13.0.1 - Build (202310121438-d2af310c)
• Macbook Pro 16" - 2019
• 2,3Ghz 8-core Intel Core i9
• AMD Radeon Pro 5500M 8GB 
• 32GB 2667MHz DDR4 memory
• OS Sonoma 14.4.1

Any help would be greatly appreciated, because this makes the whole software unusable....

Thank you!

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this thread describing similar symptoms with the same Mac / AMD Radeon 5500M GPU:

https://community.adobe.com/t5/lightroom-classic-discussions/artifacts-on-all-photos/m-p/14582228

[F. McLion]

Will do so and mark the other as primary

[Jao vdL]

What mac are you on and did you recently update the OS? There have been reports on similar artefacts after updating to Mac OS 14.4.1 on older intel Macs with ATI GPUs.

[Jao vdL]

Example here: https://community.adobe.com/t5/lightroom-classic-discussions/p-artifacts-on-all-photos/td-p/14563606

Restarting fixes it for some people for a bit. APparently this is due to the GPU running out of memory.

[soh fonga42713847]

Hi, I am having problem with my Lightroom Classic in Develop mode. This is what I am seeing when the file is in Develop mode, but okay in General. Please help me how to solve this issue! TIA! 

(Am using Mac)

[moved from bugs to discussions according to the community rules - Mod.]

[F. McLion]

Please try if it helps to deactivate the GPU acceleration.

Also, please post the system information found in the help menu.

And, let us know the source of the image (camera, file format - raw, jpg ...)

[soh fonga42713847]

Hi, here is the system info. 

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.4.1 [23E224]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.4GHz
SqLite Version: 3.36.0
Built-in memory: 65,536.0 MB
Dedicated GPU memory used by Lightroom: 1,228.6MB / 8,176.0MB (15%)
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 11,055.6 MB (16.8%)
Virtual memory used by Lightroom: 50,737.9 MB
Memory cache size: 4,943.1MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1285MB / 32767MB (3%)
Camera Raw real memory: 1289MB / 65536MB (1%)

Cache1:
Preview1- RAM:41.0MB, VRAM:9.0MB, DSC_2062.NEF
Preview2- RAM:41.0MB, VRAM:9.0MB, DSC_2063.NEF
Preview3- RAM:171.0MB, VRAM:320.0MB, DSC_2064.NEF
NT- RAM:253.0MB, VRAM:338.0MB, Combined:591.0MB

Cache2:
final1- RAM:189.0MB, VRAM:0.0MB, DSC_2064.NEF
final2- RAM:189.0MB, VRAM:0.0MB, DSC_2063.NEF
final3- RAM:189.0MB, VRAM:0.0MB, DSC_2058.NEF
T- RAM:567.0MB, VRAM:0.0MB, Combined:567.0MB

Cache3:
m:4,943.1MB, n:191.9MB

U-main: 366.0MB

Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/sohfongang/Desktop/AFP2_APRIL_LRCat/AFP2_APRIL_LRCat.lrcat
Settings Folder: /Users/sohfongang/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) HDR Efex Pro 2
5) Nikon Tether Plugin
6) Pixieset
7) ProSelect Album Builder

Config.lua flags: None

[soh fonga42713847]

And, let us know the source of the image (camera, file format - raw, jpg ...)

Camera - Nikon D750

File format - RAW

[Ian Lyons]

Your issue is almost certainly the same as described in https://community.adobe.com/t5/lightroom-classic-discussions/p-artifacts-on-all-photos/td-p/14563606

Both yourself and and the OP in linked thread are using Mac with an AMD Radeon Pro 5500M GPU.  There are other posts with the same issue and same GPU model.

[Erin3703332070t7]

I uploaded a new set of photos on Lightroom today and all the photos uploaded with this weird matrix-looking glitch. I thought it was an issue with the memory card. But I went through old photos and they all have it as well. I reuploaded the photos, I also uninstalled the app but that didn't fix the issue either. The app is the latest version and it is on my macbook pro. Any help would be great!

[johnrellis]

Building on Ian's reply, another user in that thread reported that setting Preferences > Performance > Use Graphics Processor to Custom / Use GPU For Display worked around the issue. That's likely to be somewhat faster than setting it to Off.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-artifacts-on-all-photos/td-p/14563606

[John Krajec]

So… i updated MacOS to 14.4.1, and Lightroom Classic to 13.2, now when I export I get digital noise distortion. Has anyone else seen this problem, or what's going on?

Thanks,

JK

[John Krajec]

I tried LRC 13.1, same results -- meaning there's still noise, but different patterns each time I esport. 

[John Krajec]

after (anther) reboot it appears to be working. 

Sorry for the trouble.

[Jao vdL]

It might come back. Apparently since mac os 14.4.1 there is a bug in the driver for certain older video cards that causes the GPU memory to fill up and this has the effect you're seeing here. If you have an older intel Mac that might be the issue.

[Ian Lyons]

Does your Mac use an AMD Radeon GPU? If yes, then can you indicate which model and the amount of VRAM.

[John Krajec]

Thanks to both of you. That does make sence. It's hard to say my 4 year-old computer is old, but yes, I know the drill!

It's a 2019 16" MacBook Pro (8tb/64g ram, 2.4GHz 8-Core Intel i9), AMD Radeon Pro 5500M 8GB / Intel UHD Grapics 630 1536 MB

Things were working fine on MacOS 13.4 I think it was… but did both OS and LRC upgrades at the same time so didn't know which was the culprit. 

So far so good, but will post when (if) things start acting up again. 

[johnrellis]

"AMD Radeon Pro 5500M"

That's one of the culprints. Another user reported that setting Preferences > Performance > Use Graphics Processor to Custom / Use GPU For Display worked around the issue. That's likely to be somewhat faster than setting it to Off.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with the primary thread on this new FAQ:

https://community.adobe.com/t5/lightroom-classic-discussions/p-artifacts-on-all-photos/m-p/14563606

[John Krajec]

Thank you for the help. So far it's been working normally - but this may help if things go bad. 

[Rikk Flohr: Photography]

We're investigating an issue with the macOS 14.4.1 update that affects systems running AMD series GPUs. 

The issue manifests as garbling of/artifacts in images in Develop/Edit views and similar artifacts in Exported images.  The problem can afflict Camera Raw (16.2.1), Lightroom Classic (13.2) and Lightroom Desktop (7.2).  Restarting the application should restore your Develop/Edit view and return you to the expected Export results. 

The team is working with the OS manufacturer to identify the cause and effect a fix. 

If you are not using a system mentioned in this post, please start a new post with complete system information, problem description, and screen captures.

Thank you for your patience. 

[Rikk Flohr: Photography]

If this appeared only after updating to macOS 14.4.1, then it is likely related to this: https://community.adobe.com/t5/lightroom-classic-discussions/p-gpu-develop-edit-view-and-export-arti...

[Lumigraphics]

I've had the same issue with ACR 16.2.1.1767 on macOS 14.4.1 and an AMD Radeon 5300M GPU. I've also had just white previews and resulting Enhanced DNGs. Its intermittent at this point.

Thanks for the info.

[hyund39164868]

This should help:

• Go to "preferences" -> "Performance", and under "Camera RAW Cache settings": "Purge cache"
• Also, under "Performance": set "Use Graphics Processor" to "Custom" instead of "Auto", and then: only "Use GPU for display", and not "Use GPU for image processing".
• Upgrade to LR 13.2 
• Restart Lightroom