P: (GPU) Develop/Edit view & Export artifacts after 14.4.1 Update (AMD-only) (affects Cr, LrC & LrD)

[hyund39164868]

Hi,

Since just now, I've been experiencing a weird bug / crash in Lightroom Classic (on a Mac), where ALL my photos suddenly are fully covered in artefacts in the Develop module.

(Screengrab from the Develop module in Lightroom Classic)

When I check the linked RAW + JPEG source files in Finder, they all seem ok (they don't look corrupted, nor show any artefacts here), meaning the issue is within Lightroom.

(Screengrab from the RAW source file in Finder)

When I export images out of Lightroom (with any setting, edited or even not edited), the artefacts are also present on the export files.

(Screengrab from the exported JPG image)

This problem started occuring soon after I applied the new AI noise reduction feature on just ONE (1) photo. 

I already tried:

• Closing and re-opening Lightroom
• Shutting down (fully), and restarting the computer after 1 minute
• Switching the GPU accelrator setting in Lightroom on/off

MY SPECS

• Lightroom Classic 13.0.1 - Build (202310121438-d2af310c)
• Macbook Pro 16" - 2019
• 2,3Ghz 8-core Intel Core i9
• AMD Radeon Pro 5500M 8GB 
• 32GB 2667MHz DDR4 memory
• OS Sonoma 14.4.1

Any help would be greatly appreciated, because this makes the whole software unusable....

Thank you!

[David37097472c1q3]

Thank you for the tips. I will implement them and see how they work. 

[johnrellis]

@ozulrike, "So far, the issue has not occurred again. "

Did you change the setting of Preferences > Performance > Use Graphics Processor or just restart LR?

[ozulrike]

I swtiched the GPU accelerator off.

[Supercarcopilot]

I'm having the exact same problem, but it happens about half way through editing a set of 100+ images 

[johnrellis]

@Supercarcopilot, see here:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[Karolina37164072f9kl]

Hello. I was working with lightroom and suddendly all photos in develop mode turned to show like this. How can I fix it? Photos like this is just in develop mode, in library they are normal

[Ian Lyons]

Your screenshots and given that you're using a Mac, then I suspect your issue is the same one described in this bug report https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

If you could submit a copy of your 'System Info', which can be obtained from the LrC Help > System Info menu item, we would be better placed to confirm that you've been bitten by the above linked bug.

[johnrellis]

@Karolina37164072f9kl, see here for workarounds: 

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a... 

[Cristina@AMTL]

Anyone know what is causing my Lightroom CC to glitch like this and how to fix it?

 

[Bill Sprague]

Without knowing more about your system, I'll guess that your graphics card or screen are failing.  It may also be a graphic card driver that needs updating.   To me, that does not look like a Lightroom failure.

[Cristina@AMTL]

Thanks for responding. 

My laptop specs:

Apple 2019 MacBook Pro (16-inch, 16GB RAM, 1TB Storage, 2.3GHz Intel Core i9)

I am seeing it happen quite a bit in the wedding photography groups I am a member of. I will go find the minimum requirements for LRCC

[Cristina@AMTL]

Maybe this is more helpful?

Details

Brand: Apple

Model Name: MacBook Pro

CPU Model Core i9 7960X

Operating System Mac OS

Graphics Card Description Dedicated

Graphics Coprocessor Intel UHD Graphics 630

[Rob_Cullen]

Consider also it may be a camera problem.

I also have seen a similar fault appear in files from a (point & shoot) camera that was used in very cold conditions. (4 degrees C).

If working to check the Graphics card drive is not successful, you might access a friends system of Lightroom, to test the image files there.

[Ian Lyons]

Given the artefacts you're seeing plus the computer model and GPU, then there's high probablity that you're seeing the same bug as detailed at https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[johnrellis]

Cristina@AMTL, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

[johnrellis]

Cristina@AMTL, also see here for workarounds that have helped others with similar symptoms:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[Cristina@AMTL]

@johnrellis  Thank you for taking a look!

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.4.1 [23E224]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 130.6MB / 4,080.0MB (3%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,238.0 MB (7.5%)
Virtual memory used by Lightroom: 44,208.2 MB
Memory cache size: 113.8MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 193MB / 8191MB (2%)
Camera Raw real memory: 195MB / 16384MB (1%)

Cache1:
Preview1- RAM:97.0MB, VRAM:0.0MB, BB9A0479.CR3
Preview2- RAM:54.0MB, VRAM:0.0MB, BB9A0450.CR3
NT- RAM:151.0MB, VRAM:0.0MB, Combined:151.0MB

Cache2:
T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache3:
m:113.8MB, n:222.1MB

U-main: 101.0MB

Standard Preview Size: 3072 pixels
Displays: 1) 3072x1920

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Image Processing supported by default
User Preference: Off

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/Extreme Pro/Lightroom/Lightroom Catalog-v13.lrcat
Settings Folder: /Users/cristinaperkins/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin
5) Topaz Photo AI

Config.lua flags: None

[johnrellis]

Cristina@AMTL, "Metal: AMD Radeon Pro 5500M"

As suspected, your Mac also has an AMD Radeon Pro 5500M graphics processor, which is one of the culprits causing these symptoms. So you'll need to use one of the workarounds:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[Cristina@AMTL]

I will give it a try. Thank you!

[Karolina37164072f9kl]

Hello, when I using mask, any if them, Lightroom can't find any. For example I choose to select  people, sky or backround, lightroom writes that it can't find it, but earlier everything was Ok.

I also have issues with gliched images bug, I am using mac. I can work only with GPU turned of, but then some funcions are very slow

[Ian Lyons]

Please post  a copy of your 'System Info'. This can be obtained from the LrC Help > System Info menu item. The dialog that appears when you select this option includes a  Copy button.

[Karolina37164072f9kl]

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 14
Version: 14.4.1 [23E224]
Application architecture: x64
Logical processor count: 12
Processor speed: 2,6GHz
SqLite Version: 3.36.0
Built-in memory: 32 768,0 MB
Dedicated GPU memory used by Lightroom: 2 238,1MB / 8 176,0MB (27%)
Real memory available to Lightroom: 32 768,0 MB
Real memory used by Lightroom: 3 673,7 MB (11,2%)
Virtual memory used by Lightroom: 45 885,4 MB
Memory cache size: 22,9MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 772MB / 16383MB (4%)
Camera Raw real memory: 848MB / 32768MB (2%)

Cache1:
Preview1- RAM:23,0MB, VRAM:0,0MB, DSC_6799.NEF
Preview2- RAM:23,0MB, VRAM:0,0MB, DSC_6801.NEF
NT- RAM:46,0MB, VRAM:0,0MB, Combined:46,0MB

Cache2:
final1- RAM:352,0MB, VRAM:0,0MB, DSC_6801.NEF
final2- RAM:357,0MB, VRAM:0,0MB, DSC_6799.NEF
T- RAM:709,0MB, VRAM:0,0MB, Combined:709,0MB

Cache3:
m:22,9MB, n:76,2MB

U-main: 77,0MB

Standard Preview Size: 3584 pixels
Displays: 1) 3584x2240

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Export supported by default
User Preference: GPU for Display Enabled

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/karolinabulake/Pictures/Lightroom/Lightroom Catalog-v13.lrcat
Settings Folder: /Users/karolinabulake/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

[johnrellis]

"I also have issues with gliched images bug, I am using mac. I can work only with GPU turned of, but then some funcions are very slow...

Operating system: Mac OS 14
Version: 14.4.1 [23E224]

Metal: AMD Radeon Pro 5500M"

Mac OS 14.4.1 included a buggy driver for the AMD 5000 series GPUs. Many people are tripping over this issue and Adobe has said they're working with Apple and AMD on it.

For the glitchy images, others have reported two workarounds: 1) Restart LR when the glitches occur or 2) Set Preferences > Performance > Use Graphics Processor to Off.

For problems with AI masking caused by buggy drivers, you're out of luck: For some inexplicable reason, Adobe refuses to allow users to disable use of the GPU by LR's AI commands.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing bug:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

[KILLIAN98A2]

ive tried closing the program and restarting the computuer