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P: Lightroom Classic: FTP Upload broken after update

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Upgraded to 10.3 and it seems that the ftp support is broken. When I try to upload a web gallery using Juicebox Pro, then I get the error:

FTP transfer failed with message ‘?:0: attempt to call field 'AgNetIO' (a nil value)’.

I get the same issue with FTP Upload plug in.

I have just reverted to version 10.2, and the issue has gone away.

 

Any suggestions?

Thanks!

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correct answers 2 Correct answers

Adobe Employee , Oct 29, 2021 Oct 29, 2021
Issue is fixed in current supported OS
Status Fixed

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Adobe Employee , Oct 26, 2021 Oct 26, 2021
Lightroom Classic 11 was released today and no longer supports Mojave as an OS. This bug was only found under Mojave. To fix this issue, an OS update is required. 
Status Unresolved

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29 Comments
LEGEND ,
Jun 14, 2021 Jun 14, 2021

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I tried web upload to my Hostgator domain in 10.3 on macOS 11.4 and it worked fine

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Could you please let us know the operating system you use?

Thanks,

Sunil

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Hi Sunil,

Using Mac OS Mojave 10.14.6

Happy to send over full specs or an error log (if you let me know how to find it)!
Cheers,
Steve

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Just updating from 10.2 to 10.3 on my laptop too - will let you know if I have the same issue there!

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Thanks, Steve.
I am not using Juicebox server for testing.

At what stage do you see this error?
Can you browse the server from Lightroom Classic?

Thanks,
Sunil

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Same issue with MacBook Pro 15 inch 2017 running the same system software.

Browse the server in Juicebox? No - unspecified error.

Happy to try any other software/plug-ins to test!

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Steve,
To clarify:
In the Lightroom Classic Web module, you selected Upload Settings > Edit and then tried Browse, right?
Could you please let us know the plugin you used?

Thanks,

Sunil

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Yes! Both Upload, and browse are not working.

Upload gives the specified error above - the Browse command gives the error:

Cannot browse the FTP server.


Have tried the following plug-ins...
Classic Gallery
Classic FTP Gallery
Track Gallery
Juicebox-Pro

On 10.2 - with exactly the same system software I can browse and upload

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Thanks, Steve.
I have written to you off list to get some more info.

Thanks,
Sunil

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Hi, I've the same problem... 

MacBook Pro (Retina, 15', Mid 2015) with Mojave 10.14.06

LRC 10.3
Has somebody found a solution?

Thanks

Johannes

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Hey Johannes - someone from Adobe has contacted me off list and I have sent through various logs, so hopefully it will be sorted in the next release.
Cheers,
Steve

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New Here ,
Jun 21, 2021 Jun 21, 2021

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@steve_davey_3764837 

Hey Steve,. thanks for your feedback

Cheers

Johannes

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Johannes - I ended up reverting back to version 10.2, as uploading FTP galleries is far more important to me than any of the new features in 10.3/ Hopefully 10.4 will nail the issue!

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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This issue can happen only on MacOS Mojave (10.14.x). MacOS later than this, won't have this issue.

Thanks,
Sunil

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Thanks Sunil, Are there any plans to fix this issue? Bests, Steve

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Steve, I exported the Gallerie to the harddrive and then I uploaded it with my FTP-client...

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LEGEND ,
Jul 09, 2021 Jul 09, 2021

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holy smokes, I've recently updated and am delivering photos on a deadline only to find out the ftp upload is broken? isssue an update stat, adobe, honestly, you're pushing the entire professional sector into C1 open arms

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Community Beginner ,
Jul 09, 2021 Jul 09, 2021

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*username I had to roll back to 10.2 - in Creative cloud app, click on All Apps, then on the three dots next to LR Classic, select Other Versions, and then 10.2 The functionality returns. Apparently it is an issue with Mojave, although it is only the previous version of the OS, so shouldn't really be an issue. Adobe were looking into it, and got a bunch of error logs from me, but who knows if it will be sorted in 10.4

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LEGEND ,
Jul 15, 2021 Jul 15, 2021

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Is there a fix to this yet?  I'm having the same problem.  Can't upload FTP.  Filezilla works fine, but I'm not subscribed to CC to have to create workarounds.  
Googling this problem shows that this has been an issue for years, but every discussion about it seems to just trail off without any actual answer from Adobe.  

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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*markfitz No, there hasn't been a release since 10.3. Roll back to 10.2 or upgrade your operating system are both solutions for now. Next release should fix it.

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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I have the same problem

Classic 10.3 doesn't work

Mac OS Mojave 10.14.6

Macpro 

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LEGEND ,
Aug 03, 2021 Aug 03, 2021

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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I have no plans to upgrade for Mojave and I need the FTP upload feature !!!

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LEGEND ,
Aug 18, 2021 Aug 18, 2021

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Hello, I just updated yesterday to Lightroom Classic 10.4., the FTP upload problem is still occuring, Adobe has not fixed the problem, even though I opened a case, but the customer care couldn´t help. It´s a shame, I had to roll back to 10.2. I´m also using MacOS Mojave 10.4.6. I guess we have to hope for the next update...

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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*peter_neusser haven't tried updating yet, but if that is the case, then it is very disappointing... I sent through full error logs to Adobe many weeks ago, and was hoping that they could sort something!

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