P: (Mac) People masks selections are not as expected (Entire Screen or Square Area)

[js_chicago]

This was originally posted under "Bugs" but I really want this to be answered as a question. I will be happy to delete whichever post doesn't fit under the best category however! Thank you.

When using Lightroom Classic 12.2.1 with MacOS Ventura 13.3 (on a Retina 5K, 27-inch, 2020 iMac with the AMD Radeon Pro 5700 XT 16 GB and 72 GB of memory)...

I am getting the entire image selected when I try to use the "Select People" then choosing "Entire Person." Lightroom Classic allows me to individually select the hair, teeth, eyes, etc. as usual but when trying to select the entire body, the whole screen gets turned pink to indicate that the Lightroom thinks that the whole picture is the person.

I've attached two (redacted for privacy) screenshots of the "Subject" masking that still works as it should and the "Entire Person" mask that shows where the entire photo area has been selected incorrectly by the AI.

Anybody have any thoughts? Thanks!

[stunamii]

I am suffering the same problem and I have pretty much the same system as the original post.
2020 iMac
3.8 GHz 8-Core Intel Core i7
AMD Radeon Pro 5700 8 GB
os 13.4.1

I used to be able to perform the Adobe mask magic on groups of people in bulk for our shoots! Now I have to manually mask in both LR and Camera Raw crushing my productivity!

[adriandavidpayne]

So far no fix even with the latest updates from both parties 😞

[SweetPeaPhotog]

has anyone tried this with lightroom cloud?

[husame Ejle]

I have the same issue, still not fixed after many updates from Adobe!, imac 2020 , AMD Radeon Pro 5700 XT 16 GB

[Jennifer24537317pylk]

Experiencing the same issue and I also have a 2020 Mac. I have spent countless hours and many tears have been shed. I have so many sessions already partically edited that are now experiencing massive masking issues to the point that I will have to redo all of my batch edits and look at every image to see where mask failed or masked things incorrectly. I literally will have to cancel my trip this week to dig myself out of the hole his has put me in. I am only thankful I found this thread so I understand what the issue actually is now.

[Jennifer24537317pylk]

To aide in the solution I am posting my system info:

2020 iMac

3.6 GHz 10-core intel i9

AMD Radeon Pro 5700 8 GB

os 13.4.1

[SweetPeaPhotog]

Fwiw, if you can migrate the photos to a PC the masks will stay and actually work

[Jennifer24537317pylk]

I couldn't agree more with this statement! This has cost me sooo much time and tears!

[Jennifer24537317pylk]

How do you reply to a specific comment? I thought I did but it put it under the whole thread.

[SweetPeaPhotog]

Hit reply under the comment, but the website is trash

[GoCohoe]

LRCC v12.4 on Windows 10

Steps;

1) Create mask based off of select people detection

Results:

1.1) deleted the mask

2) create mask based off of subject detection

result:

Expected result from the following;

Lightroom Mobile v8.4.1 on Xperia 1ii, Android 12.

steps taken:

1) create mask based off of subject detection

This is the same file and same photo, why is the mobile app doing such a better job?

I am expecting to have a starting point to add minimal refinements on a subject to streamline editing, not to make more work.

[SweetPeaPhotog]

Yeah, it works on everything but macs

[John R Ellis]

@GoCohoe, "LRCC v12.4 on Windows 10"

(This thread is about Mac-specific issues with People masks.) Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

If that doesn't help, please start a new thread and copy/paste there the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

[adriandavidpayne]

I can confirm it has worked on Intel Macs for months now!

[adriandavidpayne]

That was supposed to say HASN'T Worked for months.  Dang it.

[Reyoneshotphoto@gmail.com]

lightroom last version on Imac of the year 2020 does not detect people...anyone help...thanks

[Reyoneshotphoto@gmail.com]

lightroom last version 12.4 on Imac of the year 2020 does not detect people...anyone help...thanks

[Reyoneshotphoto@gmail.com]

on Imac of the year 2020 does not detect people...anyone help...thanks

 

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[John R Ellis]

There are lots of reports of People masks not working on Macs with AMD Radeon 5700 and 5800 graphics cards:

https://community.adobe.com/t5/lightroom-classic-bugs/p-mac-people-masks-selections-are-not-as-expec...

This is likely due to a graphics-driver bug specific to those cards, and if so, you'll have to wait for AMD to fix the driver and for Apple to include the fixed driver in the next release of Mac OS.

Unfortunately, Adobe refuses to provide an option for disabling the use of the graphics processor for the AI commands:

https://community.adobe.com/t5/lightroom-classic-ideas/p-allow-users-to-disable-the-gpu-for-ai-maski...

Such a trivial option would let you use People masking, albeit somewhat more slowly.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing bug:

https://community.adobe.com/t5/lightroom-classic-bugs/p-mac-people-masks-selections-are-not-as-expec...

[SweetPeaPhotog]

Has there been ANY update on this since May?

[John R Ellis]

When Adobe has any updates, they'll post them to this thread.

LR releases about every eight weeks, so we might expect to see LR 12.5 this week or next.

[michelegranja]

It’s been since early April for me (CameraRaw is my concern, not LR, but it’s the same issue) and there’s been MULTIPLE updates w no success. They just keep suggesting we set up a time to remotely access my computer again which I’m NOT allowing because last time they did that, the chick didn’t even know it was a known issue - I found this thread after wasting 2 hours accomplishing nothing but her completely resetting ALL Adobe products on my computer. They also keep asking me to share RAW files which I won’t do bc it’s not my files - my ~2008 MacBook still running on Sur masks all the same files perfectly. It’s super frustrating.

[adriandavidpayne]

3 Updates later and there is STILL a bug with Lightroom Classic masking if you're using an Intel Mac.  It is unusable STILL.  If there is more than one person in the photo, face detect DOES NOT WORK!  It worked 3 versions ago.  I'm still paying the subscription price.  I would like a Statement, or a Rebate!

Frustrated!!!

[adriandavidpayne]

New Update!  Same Problem!  Same Subscription Price!