P: Panels and filmstrip black when switching to Develop

[ramaswamyr75239517]

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
RackMultipart20160925120518s3z-67767e8f-a774-4727-b759-11eddc593416-1834522346.jpg

[FeedbackCommunityMember]

Black panels bug is now also affecting El Capitan. All workarounds prove temporary.

[Rikk Flohr: Photography]

The Lightroom team is actively investigating and working on fixing this intermittent issue of UI panels becoming Black, and we are close to finding a solution for it, however, it is not yet in the most current update (6.9/CC2015.9). We are hoping to have it fixed in next update.

For workaround information please see this document: https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

Thank you for your patience.  

[jsc909]

Thanks for the info - but can you provide an ETA for a fix?
This is really dragging on.

[Rikk Flohr: Photography]

We do not have an ETA.  Watch this thread for updates as we have more informationi to share. 

[FeedbackCommunityMember]

 I'm on Macos sierra with lightroom CC 2015.8 - When I'm moving from the library module to the development module the right and left panel disappear and become black (they are not closed, but no way to see them). I've to lunch the import module and closed it to see them reappear 

[RunningTide]

See the official response from Adobe, 2 days ago.

[FeedbackCommunityMember]

Thanks. Could you give me the link to this response.
Best

Hervé

[RunningTide]

This is the text:

Official Response

The Lightroom team is actively investigating and working on fixing this intermittent issue of UI panels becoming Black, and we are close to finding a solution for it, however, it is not yet in the most current update (6.9/CC2015.9). We are hoping to have it fixed in next update.

For workaround information please see this document: https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

Thank you for your patience.  

[FeedbackCommunityMember]

Thanks for the answer

[alexkistler]

Thanks for the official response. We have been waiting for months for that. It seemed like adobe either didn't notice or didn't care about this issue which affects a lot of people.

[Khürt]

@Rikk Flohr, how do I "watch a thread"? Are you asking that visit this link every day until the issue is resolved? Won't I know there is a fix when the CC app notifies me?

[Rikk Flohr: Photography]

By commenting, you are already hooked up. Or you can click the Follow button at the top of this page.

[jessica eve]

Is there a way to follow only the official posts re: a fix and not all the other comments that may come up btwn now and then? 

[FeedbackCommunityMember]

I am experiencing the same issue on a 2016 MacBook Pro.  It is very frustrating, particularly considering I am paying monthly for this.

[Steve Zeeeee]

this work around fails me cuz for unknown reasons, I dont have the same choices as you.
Altho just bopping around different windows for a while buys me more production time.
OSX 10.11.6
yours:

mine (no "hide" available):

[Steve Zeeeee]

in the work around answer:
Workaround

When the Lightroom panels appear as black on your Mac, follow the workaround steps given below to resolve this issue:

1. In the Dock bar on your Mac, right-click the Lightroom icon and select Hide from the menu.
   
   I dont even get the choices you tell us what to do
   yours:
2. 
   
3. 
   

mine; osx 10.11.6



OMG and now this how many times a week do we have to deal with this kind of stuff

[FeedbackCommunityMember]

This is indeed a hassle.  I decided to roll back to LR CC 2015.7 and have not been having any more problems.  But it is irritating every month my credit card gets charged $10.70 to know that I am being forced to pay for a sub-optimized program because Adobe and Apple can't find a solution to this five-month-old problem.

[a.wojtas]

When working through the Library module flagging photos as rejected with the window maximised (using the green expand button in the top-left corner), the interface around the photo becomes black.

Sometimes the interface can be restored by minimising the window or resizing it. Generally I have to close Lightroom to restore the interface to being usable.



I've only noticed this problem after the latest 2015.9 update.

See screenshot.

System Info:
Lightroom version: CC 2015.9 [ 1106920 ]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [3]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.2 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 3,369.0 MB (20.5%)
Virtual memory used by Lightroom: 7,297.3 MB
Memory cache size: 3,622.8MB / 3,864.7MB (93.7%)
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 714MB / 8191MB (8%)
Displays: 1) 2880x1800

Graphics Processor Info:
Intel Iris Pro OpenGL Engine

Check OpenGL support: Passed
Vendor: Intel Inc.
Version: 4.1 INTEL-10.22.29
Renderer: Intel Iris Pro OpenGL Engine
LanguageVersion: 4.10

[Sam Breach]

I am having this issue too. Extremely frustrating when working against a deadline.  .8 and .9 both have the problem. Thanks to this thread for providing a work around in the meantime. 

[FeedbackCommunityMember]

The panels around the actual image disappears randomly and often. The come back when Lightroom CC is closed and restarted. I have updated to latest version. This problem appeared few months ago.

[J453]

I'm looking for a few folks how are hitting this issue often to test a beta release with a fix for this issue. Please reply to this thread if you are interested, and I will send you an invite via email.

[RunningTide]

I am interested

[FeedbackCommunityMember]

I'm interested

[J453]

Thanks! Invites sent.

[Steve Zeeeee]

in