P: Panels and filmstrip black when switching to Develop

[ramaswamyr75239517]

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
RackMultipart20160925120518s3z-67767e8f-a774-4727-b759-11eddc593416-1834522346.jpg

[DukeKato]

I'm getting very frustrated with Lightroom problems - poor performance, disappearing panels and now for the last 3 days problems importing and viewing video files. I can view/play a video file 2 or 3 times and then LR stops displaying or playing video files. The only way I can get recover from this problem is close LR and restart my iMac. All my software, macOS & it's components, LR CC 2015.8, Adobe Premiere Elements etc are uptodate & at current levels. When I pay a monthly subscription fee I expect better results than I'm seeing from Adobe lately.

[arnfinnm1068042]

On my iMac i can push E and than is return to library. One more time on develop and it works.

[karengd444]

I have been having all the same problems described by many LR CC users here.  They seem to be fixed with the most recent OS update to 10.12.3.  I keep waiting for the panels to black out when I switch modes, but so far today it has not happened :)!

[alexkistler]

Great news. Please let us know if the panels start to go out again. I am going to wait a bit before I update again.

[karengd444]

will do!

[FeedbackCommunityMember]

I have 10.12.3 and the problem still exists.

[jsc909]

Same as Jeffrey here, it's still happening in OSX 12.3 on my Mac. The Mac update did not sort the problem, which (going by adobe's limited communication on the issue) requires an update to the application for which a timeline cannot be shared.

[karengd444]

I spoke too soon, dang!  I am still encountering the problem.  Sorry for the false info last night.  I am right back to being as frustrated as the rest of you.  Tried the simple suggestion, toggling between modes by hitting E, nothing.  When i minimize the window and bring it back, the panels are back too but they black out again as soon as I click on an image.  The only remedy is closing LR and restarting.  At this point, I am not planning to try going backward in versions.  Fortunately my edit load at this time is not huge, hoping the fix comes soon, come on Adobe!

[Buffalosoldiersky]

Its my 3rd comment under this post. 56 Days and counting.... Adobe wake up! Speak to us! For us professionals it is just beyond ridiculous on that stage. I have over 600000 pictures in the library at the moment, there is no way I am going to spent time and take any risk in rolling back. This is not why I pay the monthly subscription. Time is money here! I am using LR for in studio sales and viewings. How embarrassing is when I show the pictures to clients and have to restart the LR 3 times just before closing sale worth €1000. What my clients think? Unprofessional? Unreliable?  Probably! 

Do you realise that people use your software for work and not only to edit snapshots from their holidays? 

Please do something, say something! 

[alexkistler]

Thanks for the update. The silence from Adobe is disconcerting. They could at least acknowledge the problem.

[FeedbackCommunityMember]

suffering the same problem on a new install of OS 10.12.3 & new download of Lightroom CC.
Recompense, refund or at least an apology. Shame Aperture has stopped being supported; at least it worked.

[FeedbackCommunityMember]

Same occasional, but quite frequent, problem on a OS 10.12.3 & last Lightroom CC. This problem is quite annoying in my workflow, please prioritise it!

[tonyl5243639]

I wonder if there might be some sort of power play going on between Adobe and Apple with each pointing the finger as to what is causing the issues. It seems conceivable seeing as neither has commented or attempted to rectify this frustrating (in the extreme) issue.

[Steve Zeeeee]

NEW lightroom still not fixed, but different looking failure:

[tonyl5243639]

There has to be more to this issue than meets the eye. Adobe have always addressed problems in reasonably timely fashion, but this issue has been met with stoney silence and inaction. WHY?
Is it because they believe it's an Mac OS Sierra issue? There has to be something going on in the background. In the meantime we subscribers are left hanging. Bad news Adobe.

[jsc909]

I'm not into second guessing what's going on inside Adobe (or Apple). At the moment I'm paying money out monthly, and not getting the performance I want because recent updates are broken. There's no meaningful information as to the problem, and no timeline for the fix. Vague comments from Adobe like 'it should be soon' are not helpful, and suggestions to spend time rolling back versions or trashing preferences (!) are no real solution.
It's not an acceptable situation to me as a customer, and it's far from the level of support promised when CC was introduced. Once again Adobe - when is the fix expected?

[Steve Zeeeee]

2-10-17 again

[Russell Cardwell]

I have found a solution that has been working for me for the past few days. Nothing else mentioned above had helped. Try it and see if it works for you:

When the panels go black, Right-click on the Lightroom icon in your Dock and select Hide. After Lightroom is hidden, Right-click on its icon in the dock again and select Show. The panels should be back.

This has been working for me for the past several days. Sometimes more than once during a long editing session.

[FeedbackCommunityMember]

This Hiding and Showing as been working for me as long as I leave Lightroom open and Showing. If I Hide Lightroom and select the icon to reopen the panels go black. Very frustrating to see that Adobe has not fixed this bug.

[jessica eve]

It worked for me as well. And I agree: very frustrating that Adobe hasn't addressed this. It is a MAJOR hassle. 

[jessica eve]

Thanks, Russell, for posting this work-around! 

[karengd444]

yes, Thanks Russell for posting this temporary solution!  It worked! for me on first attempt.  Haven't had to restart LR, it's been 1/2 hour since I did the work around trick and I'm still editing, bouncing between modules even.  Very grateful for this!

[ravim7]

I just finished exporting a library and clicked on the import button to import a bunch of images. That resulted in all controls disappearing - I can toggle between show and hide on all four directions, but just don't see any controls

[Sue Anne Hodges]

Click the yellow button on the title bar to hide the whole window and then click in the dock to bring back. My experience is that it will refresh and be good for a few minutes but only by quiting and restarting the software will I get a longer lasting relief.

[karengd444]

also try the remedy Russell Cardwell mentions in post above, it's working for me