P: Panels and filmstrip black when switching to Develop

[ramaswamyr75239517]

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
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[alexkistler]

Victoria, I will try going back to a previous version and see how that works out. How will I know when they fix this?
Thanks, Alex

[Victoria Bampton LR Queen]

This thread will be updated when there's an update, so if you're getting email notifications, you'll see the update. It'll no doubt also be listed on the Lightroom Journal blog post, and mine too.

[FeedbackCommunityMember]

All LR control panels disappear w/o warning.  I have a screenshot but no means to upload.

[Ryan Smith Photography]

It seems to happen when Lightroom has been left open for a while.  The panels all around the main image will just disappear and go black.  They are open you just can't see them.  It seems like some kind of graphics driver bug, if I restart Lightroom everything will be fine, it's just annoying.   I've only noticed it after upgrading to MacOS Sierra 10.12.2. 

[FeedbackCommunityMember]

Occasionally when I enter the develop module from the library, all the controls go black.  They literally disappear.  I then have to exit the program and reopen.  I have a 2015 MacBook pro and keep all software up to date automatically.  This is becoming very annoying and is costing me time when trying to edit images.  Has anyone experienced this and is there a solution?

[jsc909]

Still waiting - no mention of a fix - and no indication of a timeline. Affected on both of my machines. Is anyone listening at Adobe?

[FeedbackCommunityMember]

I was told to turn off "Use Graphics Processor" in Preferences, Performance.  Since my panels disappear at unpredictable times I haven't had a chance as yet to verify if this will fix the immediate problem.  I'll observe and repost re outcome.

[jsc909]

Thanks for the suggestion! Graphics processor is turned off on both of my machines, and won't turn back on - it seems Adobe have dropped support for a number of mac graphics processors that are older than ~4 years. So I don't think the problem is solely down to GPU usage.

[tonyl5243639]

Any news Adobe? Anything to say or add?

[alexkistler]

I am not favorably impressed with Adobe's response, or lack thereof, either.

[jsc909]

I've wasted time asking Adobe customer service and their twitter support for a projected timeline, which would help me understand whether it's worth downgrading or not. No answer yet! But I was told to try resetting my preferences, then turn off GPU, which seems to be the stock initial response even on known issues awaiting fixes from the development team! I do question the level of customer support. Sorry to be 'that guy' who points out that CC customers were promised better customer service and faster availability of fixes under the subscription model.....

[arnfinnm1068042]

We have two different iMac and both have the same issu. My newest is a retina 4ghz and i hawe a workaround. When panels disappear i can push the E key on the keyboard and panels returns. But on the other iMac 2013 this don't work.

[Victoria Bampton LR Queen]

The Christmas closure got in the way this time John. They've been pretty quick on previous issues. I'm not at liberty to share a timeline, but I'd go ahead and downgrade if you're seeing it often.

[schleima]

Things I've tried on my iMac (late 2012) and which don't work:
- reseting preferences
- turning off GPU
- installing nvidia driver instead of those from macOS, with and without gpu in LR.

No way, the panel vanishing game is still around 😞

It needs a serious Adobe fix !

[FeedbackCommunityMember]

I just had the problem recur with 2015.7 after four weeks of okay operation.  So I guess I'll try rolling back to 2015.6.1

[FeedbackCommunityMember]

Hi karl, I just rolled back to 2015.7 with high hopes. Will post if it fails on me!!

[Buffalosoldiersky]

I honestly don't know how it is possible that we are waiting 41 days already for the fix, or at least some official comment from adobe. I am not interested in rolling back to previous versions, or spending hours trying to resolve the problem.This is not why I pay monthly subscription for the software. For us who work as a professionals this is really getting ridiculous. 

[FeedbackCommunityMember]

I agree and this is the second time Adobe sent out an update to Lightroom CC with a serious bug. They have a major quality control issue.

[Martin Rosindale]

They also seem to have a major code-writing issue if such fundamental bugs are present in the first place. I suggest that Adobe return to the practice of issuing release candidates of new versions so that they can be trialled and problems identified before general release. This worked well in the past.

[cmgap]

Happens all the time with me - several times a day. Sierra 10.12.2, MBP,  Lr CC 2015.8. I have to restart Lr in order to restore panels. cmgap

[Sue Anne Hodges]

Clearly many of us are having this problem. I am just adding some info here...when first experiencing the problem I thought perhaps it was due to my older computer even though I keep it up to date. But I also teach and have now experienced the same problem when teaching on brand new Apple computers. So I know it is not specific to an old or new computer. Quitting and opening again worked but my students also discovered just minimizing and bringing it back from the dock also refreshed the window. Also I discovered when quitting, after the main window with blank panels closes and I get the back up inquiry window the missing panels are seen without the middle content. See attached screen shot.
Dear Adobe, please fix this soon!

[RunningTide]

Sometimes it helps to push the D (Develop), or G (Grid) button to get back the normal panels. 

[FeedbackCommunityMember]

I have the exact same problem as described here.

[tonyl5243639]

This is insane. I'm finding other little glitches in my Lightroom CC on my iMac 27". I can't believe Adobe hasn't addressed these issues by now. WHAT IS GOING ON?

[FeedbackCommunityMember]

I had this issue but after updating macOS TO JAN 17 I have no experienced the blackouts