P: Panels and filmstrip black when switching to Develop

[ramaswamyr75239517]

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
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[Sara_Caballera]

After the latest update, I accidentally sometimes hit the wrong keystroke and suddenly only my image is showing and the rest of the screen is black. It becomes non-functional. Nothing will bring back the side, top, or bottom bars except restarting LR. What is happening? Another bug?

[schleima]

Hi Sara,

Bug is known and seems to have spread like wild fire recently. Many people complaining. Sometimes a simple click on a slider in the dev module makes the panels go black.
It's a real annoyance and Adobe is on the case

[FeedbackCommunityMember]

I found that I was missing features in the version CC 2015.6.1 I had rolled back to, so I uninstalled it and reinstalled v. 2015.7 a few days ago.  Everything is running well even with the graphic processor enabled.  So I guess I'll stay at 2015.7 until CC 2017 comes out -- whenever that is.

[FeedbackCommunityMember]

Kris Kern I did as you suggested and it worked ....for a few days. But problem is back. I'm using new camera (30mp) and now my brushes don't work.

[jsc909]

Is it too much to ask, as paying customers, for an official response as to when a fix is expected?
Without this information, it's difficult to consider whether it is worth risking a rollback to an earlier version.
I am disappointed that this issue made it past QC and am finding the wait for a fix rather excessive. Why, if we can't have a proper fix, has no hotfix been issued?

[Victoria Bampton LR Queen]

Adobe is closed until January 3. A rollback really isn't risky, so if you're seeing it frequently, it would be worth rolling back. https://www.lightroomqueen.com/roll-back-update-previous/

[jsc909]

Do we need to rollback to .7 or .6 to avoid this issue?

[Victoria Bampton LR Queen]

One or two were seeing it in .7, but it was reported more in .8. So .6 to avoid completely, or .7 if you weren't seeing it before you updated.

[jsc909]

Thanks for getting back Victoria. I gotta say I think Adobe should maintain an up-to-date knowledge base hosted on their own site with official support information, rather than relying on this site and less formal advice from people like yourself. Could you ask them to give their support communications an uplift?

[Victoria Bampton LR Queen]

There is one, it's just not so friendly https://helpx.adobe.com/lightroom/kb/roll-back-to-prior-update.html

[FeedbackCommunityMember]

I have rolled back to .7 and thankfully the issue has gone. It was a bit of a palaver: back to 6 and then update to 6.7, but worth it.

[miggin]

i had the blackout problem as noted above somewhere and have rolled back to 2015.7 successfully , but have just had a thought to maybe take into the new year - and adobe i hope you're listening...
isn't it possible that adobe are trying to do too much ?
rather than a seemingly endless cycle of release-bug-fix-update-rerelease-bug-fix-update...you get the idea...couldn't we just take a pause and reconsider and thoroughly evaluate the whole lightroom system to make it unbreakably robust ?
no new features , no nothing , until such time as the system can take it...
lightroom is such a fantastic resource , an amazing tool , it's a pity that it sometimes seems to be creaking at the seams...
could it be that there are too many people out there who are continually wanting this that or the other extra gizmo that really we dont need ? i mean who really needs face recognition, for example ? dont most faces belong to family or friends who you already know, or clients whose names you should know ? or isn't this done in camera anyway ? i'm sorry to be picking on you face-recognition fans, it's just an example of extra algorithmic tinkering that may lead to weaknesses...
lightroom is an amazingly powerful tool - let's keep it that way - i believe in it so am happy to pay the subscription...just dont let yourself down..

[FeedbackCommunityMember]

Totally agree, but regular OS updates generate incompatibilities, so perfect stability is compromised. 
There are also many who are not so enlightened and with the subscription mechanism in place, some people feel they 'deserve' regular updates, with new features, to justify the sub. 

[schleima]

it still looks weird that they haven't come across this bug during their (supposedly heavy) testing

[jsc909]

All I really want is stability, and proper communication when there is problems.
There will always be updates, new features, new OS's etc. I don't use a lot of the recent additions (facial recognition??) but I have used new camera and lens profiles, and I think Dehaze and the new Compare develop view are both very worthwhile. I am not expecting perfection, but I would prefer better quality, performance, and communication.
Luckily the market for alternatives is developing. Perhaps with a bit more competition things will improve with regard to QC, engagement and support. 

[miggin]

i agree re camera and lens profiles and the need to keep up with mac 'improvements' -
all i'm suggesting is a pause in the search for new additional features until what you rightly say in your last paragraph is attended to...then there would be no need to look for alternatives...

[Buffalosoldiersky]

Developers are forgetting that sometimes less is more, that's why the OS was always better,more stable than the competitors....Apple is going in a bad direction, same with Adobe etc...

[lawdogmac]

I am seeing the same thing in newest flavvor of OSX but it only occurs in CERTAIN folders when I CLICK on certain images that I KNOW are there. IF I minimize and then bring it back up the panels reappear but the moment I click on that particular image THEN it goes away again. Not sure if this will help the team working on the bug or not but had to let someone know what I found.

[RunningTide]

I've got the same problem.
macOS 10.12.2
LR CC 2015.8

[Johan Einevik]

I have the same problem. The bars appear again when I jump in and out of full screen mode (Green arrows on mac), but as soon as I click them the go black again..

[RunningTide]

Yesterday I contacted Adobe about this. Their answer: 'We found that this is the bug with this version of Lightroom . So please wait for the upcoming update for Lightroom . It will be fixed in upcoming update.'

[FeedbackCommunityMember]

Lightroom main window and panels, apart from lower browser went blank and unrecoverable. Had to force quit - not good. No memory shortages, 40GB installed sierra 10.12.2.

[alexkistler]

I am paying for a monthly subscription to Lightroom CC and can barely use it with my side panels frequently disappearing on my MacBook Pro. Restarting is getting old.

Since this bug has been a known issue for several months now I find it very annoying that Adobe has not fixed it.

I don't really want to go back to a previous version and lose the dehaze function. 
I am considering cancelling my subscription and going back to LR5.

[Victoria Bampton LR Queen]

You don't have to lose dehaze. If you weren't seeing it in 2015.7, go back to 2015.7. If you were seeing it in 2015.7, go back to 2015.6. Dehaze was added in 2015.1, and you don't have to go back that far.

[jsc909]

Planning to trial some alternatives this week. Paying a monthly fee and not even an indication on timeline for a fix is not acceptable to me