P: Panels and filmstrip black when switching to Develop

[ramaswamyr75239517]

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
RackMultipart20160925120518s3z-67767e8f-a774-4727-b759-11eddc593416-1834522346.jpg

[RunningTide]

I tried to update from 2015.9 to 2015.10 but I get an error message: 5. Closing and starting Creative Cloud App and trying it again doesn't work.

[Rikk Flohr: Photography]

Make sure your Creative Cloud App is up to date: (4.0.1.188).
Restart your computer. 
Uninstall Lightroom via the App.
Reinstall Lightroom via the App. 

Did that fix it?

[Rikk Flohr: Photography]

The work on fixing this behavior is still in progress. Thank you for updating us on your experience and the steps necessary to arrive in the condition. 

[RunningTide]

The CC App was up to date.  I uninstalled LR and installed it via de CC App. I have now version Adobe Lightroom 1014445, but I got also an error message, that a patch failed with the question to try it again.  I have tried it again, but I still got the error message: 5

[Rikk Flohr: Photography]

You may need to run the Cleaner: see this document: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

[RunningTide]

I tried it all, but again I get the same error message: 'the installation of LR is completed, but a patch has failed. I got no information about what patch. I get no version name 2015.10, but only CC 2015 [1014445]
see:
https://www.dropbox.com/sh/wjh16yfzwqq4591/AAC69J2maOzqv0ULQAXpODYsa?dl=0

[RunningTide]

I just noticed, that I cannot sign in for syncing with LR Mobile.

[FeedbackCommunityMember]

On the panel black out issue, I too had the problem but after using "Better Snap Tool" it seems the matter went away.  Not sure I can isolate the improvement to this application but it may hold some clues for a LR fix. Using macOS 10.12.4 iMac 2012 2.7ghz, i5 NVIDIA GeForce GT card

[QBELDA]

Can anyone tell me how I UNFOLLOW this conversation? I have tried several times now with no joy - all I get are simply more emails giving me one-time codes I haven't asked for and directions to web pages with nothing on them ...

[Victoria Bampton LR Queen]

Have you tried clicking the Stop receiving notifications about this problem link at the end of the emails? Or the Unfollow button in the top right corner of this page?

[QBELDA]

yes, both of those ...

[QBELDA]

I will try the unfollow one again ...

[scottbare]

running El Cap and CC2015.10/6.10 and continue to have black panels.  way frustrating!

[simonsaith]

Try update to the latest version of macOS if you can. We still heard reports of the issue occasionally on El Capitan, not so much on Sierra.

[scottbare]

not feasible on this machine at this point-early 2008 mac pro tower.  mixed reports on compatibility.  I am also in major edit print mode for a festival in 3 weeks and have 0 time to play with a new system install.  AND this issue has been happening for MANY iterations of both Lightroom and OS X.  El Cap is a very recent version and I would expect Adobe to make it work in that environment too.  Not to nitpick but  "not so much on Sierra" to me translates to still an issue with Lightroom.....  Very open to other thoughts.  It is VERY frustrating constantly (2-5x/ day) having to deal with this.  
Thanks
sp

[Ryan Smith Photography]

I've had no problems on a 2015 iMac after upgrading to the latest version.  Scott you can't expect them to fully support a 9 year old Mac.

[scottbare]

as it seems this is a software issue and this machine is running el cap fine, I am not sure the relevance of the  comment.

[simonsaith]

Based on our investigation, the heart of the issue was introduced during the El Capitan updates, regardless of the Lr versions.

[williamyu]

Scott: try roll back to lightroom CC 2015.6.  I was really frustrated when I am on El Captain and updated to 2015.7 and it started to happen once in awhile.  Once rolled back I have zero black panel issues.  I am currently considering rolling back again since Adobe has failed to fix the issue in later versions (still).  If there is no crucial feature for you on 2015.7+ just roll back.  it should be really quick and your catalogue will be intact and OS un-changed.

[williamyu]

Simon: anecdotally that is untrue for me.  I've stayed on El Captain and never updated to sierra, and had all the patches Apple releases for EC.  I never had an issue until 2015.7 and on.  like I told Scott above, once I roll back to 2015.6 I have zero occurrence of this issue for many many months until I tried these new releases again. I am currently on 2015.9 and it's happening, but more consistent in the behaviour.

I work in IT and it looks like you guys have some serious problem keeping the state and redrawing the panels.  For me it's very consistent on when it will happen on 2015.9
1) you computer wakes from sleep (lid close) or screen auto turn off, and the window is minimized.
1a) if you are on developer module, once you maximize the panel will be gone
1b) if you are on library, when you move to developer
2) Occasionally when lightroom lose focus and you go back to the application.  everything will be normal but when you move module the panel will disappear
3) this one I can reproduce 100% right now.  When you minimize window, the "shrink animation" and the icon will display no side panel (black), but when you do a restore it has no issues.  However, when you change module it'll disappear.  A min/max cycle will bring it back.  This happens wether you start with library or develop.  I haven't figure out what the cause is to change it to this state.

You guys' temporary solution is basically forcing the application to some how reset the state and redraw the panels...

[scottbare]

William-thank you for the suggestion.  when I have a sec, I will try that.  I did think there was something recently that was valuable to use ( when I can get it to work) in the last few iterations, but I am not sure what that was at this moment.  Again, thank you.  sp

[Sue Anne Hodges]

FYI...I am in  El Capitan 10.11.6
Mac Pro (early 2008), Graphics: ATI Radeon HD 2600 XT 256 MB, 14gb Ram   

I was using the first beta while it was still having a problem, one day I turned off the LR preference for the graphics processor. Was only using it for a short time that day but having no problems. Then the second beta came out that day so I turned the graphic card back on and updated. Still not having the problem. I assume the new beta fixed and I updated when  2015.10 came out and still have no problem but I see someone with the same old computer is having issues still. Could it be that turning the graphics card off and back on had some effect? Just a thought. Things are working fine for me. When I hide and show LR the panels go black as it comes and goes but once open they have been stable.

Sue Anne

[scottbare]

thanks for that Sue Anne-I'll give that a try!  have a good weekend
sp

[gordonh43009593]

Now a new problem- with 2015.10, the side panels stay up, sometimes after a few seconds delay, but now in Develop, the sliders are doing odd things on their own. I will adjust clarity, and suddenly the image will turn gray  since vibrance has gone to the extreme left on its own. It seems to be quite random, as to timing and which sliders are affected, but mostly the sliders in the Basic section. This is on an iMac Sierra 10.12.4.
Has anyone else encountered this problem?
-Gordon 

[Rikk Flohr: Photography]

Gordon, 

Your issue seems like it isn't related and from the behavior suggests a problem with your Preferences file. 

to reset:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom. 

Do things start behaving normally?