P: Panels and filmstrip black when switching to Develop

[ramaswamyr75239517]

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
RackMultipart20160925120518s3z-67767e8f-a774-4727-b759-11eddc593416-1834522346.jpg

[FeedbackCommunityMember]

Just released by Adobe, new version of LR CC, with bug improvements for black out panels, Version 2015.10 with Camera Raw 9.10.   Maybe not totally resolved, but been working with it for 4 hours with no black outs.   

[GodefroyB]

Adobe just release version 2015.10 with Camera RAW 9.10 in which they mention this release addressed Lightroom bugs with panel black outs

Been working with it for 4 hours without suffering panel black outs!
Hope this resolves the issue for good!!!

[FeedbackCommunityMember]

I installed the new .10 update. Then I imported some photos taken on Easter and several of them had a pink cast. I remembered to post about off slider behavior and went back and looked and those with the pink cast had a custom white balance. I never use custom
white balance and always use "As Shot". I've never had this happen before.

[gordonh43009593]

Rikk Flor:
The slider problem seems to be resolved after following steps to restart and reset preferences.
Thanks For your help.
-Gordon 

[Rikk Flohr: Photography]

Thanks for the update!

[Sue Anne Hodges]

additional new info and problem...as noted above everything was working fine. But then today I taught a class and ran into the panels problem. I had the school update to .10, I was teaching the slideshow module and the audio issue was fixed. Yay! But close to the end of my demo the panels went black ! I had just added a music file to the slideshow. I was on the following system...OS X El Capitan, iMac (21.5-inch, Late 2015), 2.8 GHz, intel Core i5, Memory 16GB, Intel Iris Pro Graphics 6200 1536 MB

The catalog was on external hard drive, which I used last night teaching on an older laptop, and prepared todays demo on my own computer listed above. I returned to my own computer and tested all the same functions on my working catalog, then closed it and opened the teaching catalog. The panels eventually went black again...the first time on my computer since 2015.10. It was as if the catalog carried the problem back to my computer. I am so disappointed! Tomorrow at school I will try resetting the preferences. I'll keep you posted. If you have other recommendations please let me know.

[FeedbackCommunityMember]

I can report that the same issue started occurring immediately after I updated to 2015.10CC. 

Running 10.11.6 Capitan on late 2012 27" iMac with 2.9GHz Core i5, 24GB 1600MHz DDR3 Ram

I did not experience this problem until my most recent update to 2015.10

[Rikk Flohr: Photography]

Andy, 

We are still seeing the issue on El Capitan but not getting reports on Sierra.  One of the recommendations for this issue is to upgrade your system to Sierra. Is that an option for you?

https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

[FeedbackCommunityMember]

Hi Rikk, 
An upgrade to Sierra is possible but not ideal, as I would prefer to keep all of my machines in Capitan, regardless of whether or not each machine runs lightroom. 

Is Adobe working on a solution for Capitan users and if so, is there an expected solution date? 

[Rikk Flohr: Photography]

Additional work is being done on this issue but there is no ETA available. 

[FeedbackCommunityMember]

Cool. Thanks for the update and continued work on the issue. 

[Rextilleon]

I can't update to Sierra--my IMac is too old.  At this point, Lightroom is useless to me, what do you suggest I do. 

[FeedbackCommunityMember]

Have you tried rolling back to a prior edition of Lightroom?  I had success reverting to LR CC 2015.7.  Instructions to do so are posted above somewhere.

[GodefroyB]

I am on MacOs Sierra 10.12.4 and updated most recent version of Lightroom 2015.10 and I have not had any issues with black outs since.

[Rextilleon]

Haven't tried rolling back yet.  Will do so soon---Obviously the problem still exists with El Capitan. 

[RunningTide]

Lightroom CC 2015.10 is working okay now with macOS 10.12.4  Sierra. The black panel problem has gone.

[Sue Anne Hodges]

Update...as mentioned above, the problem seemed to be fixed in the beta and .10 version,  BUT in using my travel drive for teaching it re-occurred on new iMac with El Capitan (see details in previous comment), upon using that same hard drive on my own computer the problem re-appeared. And now when I use my actual catalog (instead os teaching catalog) the problem has re-appeared. And is as frequent as before. My computer is one model too old to upgrade to Sierra so unless a solution comes soon I will have to roll back to older Lightroom. I am hoping for a solution!

[J453]

I suspect your other system has Sierra on it. The workaround put in place works more better with Sierra. One of the recommendations for this issue is to upgrade your system to Sierra. Is that an option for you?

https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

[Sue Anne Hodges]

No, my computer is 2008, Sierra is not an option. My schools computers are new, no problem there except the time involved to update,. (Which is an issue this time of year) But for my own purposes in a few days if nothing else works, I will roll back lightrom. Too bad! the beta had been working for me.

[FeedbackCommunityMember]

Random Update: my machine & lightroom seem to be running fine this week and the black panel problem has yet to reoccur during frequent daily use. Which is weird since I haven't changed a thing update/operating system wise. 

Notes: Lr CC 2015.10, Late 2012 2.9Ghz i5 27" iMac with 24GB DDR3 ram

[Sam Breach]

I guess I should update to Sierra as I am still having the issue with 2015.10 on Capitain. thanks for the heads up.  

[michelsoucy]

Ever since my last update to 2015.10, I've been plagued by the panel blackout issue....

any solutions/fixes? Given the subscription rates I'm charged, would be nice to see this resolved.....

-LR CC 2015.10 Release, Camera Raw 9.10, Build 1111918,  Mac El Capitan, ver 10.11.6
- iMac (27-inch, Late 2012)
- 3.4 GHz Intel Core i7
-16 GB 1600 MHz DDR3
-NVIDIA GeForce GTX 680MX 2048 MB

Thanks,

[michelsoucy]

This works, but it's irritating to do this while trying to cull and perform quick edits. Am I going to have to jump ship to ON1?????

[michelsoucy]

When I updated to 2015.10 the blackout issues began...was fine prior to this...

-LR CC 2015.10 Release, Camera Raw 9.10, Build 1111918,  Mac El Capitan, ver 10.11.6
- iMac (27-inch, Late 2012)
- 3.4 GHz Intel Core i7
-16 GB 1600 MHz DDR3
-NVIDIA GeForce GTX 680MX 2048 MB

[J453]

There are still issues with El Cap. Customers on Sierra are reporting the problem goes away.