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P: Scaling issue in Photoshop but only when exporting from Lightroom Classic

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Explorer ,
Oct 19, 2021 Oct 19, 2021

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Basically when I use Edit in Photoshop 2021 I get scaling issues like this - i.e. the mouse pointer appears in one place but affects the image in another.

Screenshot 2021-10-12 202551.jpg

So when I try and draw around the eye on the right the effect is as above.

If I export the image to the desktop and open manually in Photoshop this doesn't happen - only when exporting from Lightroon Classic.

Both Lightroom and Photoshop individually work fine on different monitors at different resolution, but like most people, I like to use the Edit in Photoshop function as it is a fundamental part of my workflow.

I thought to start with this was a Photoshop problem but now I am not sure.

I have tried uninstalling and reinstalling without plugins but nothing has changed. I've even tried reinstalling the OS.

You can read the full thread here under the Photoshop section.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/scaling-issue-in-photoshop-2021-v22-5... 

Many Thanks

Ian

Bug Acknowledged
TOPICS
Cross-app workflows, Windows

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correct answers 1 Correct answer

Explorer , Nov 02, 2021 Nov 02, 2021
Well after two weeks on chat with Adobe technical support I finally got to chat with an excellent Senior technician last night who has acknowledged this is a bug between Lightroom and Photoshop that happens in relatively unique situations. Nothing to do with the multiple monitor set up as it happens when the laptop is operating by itself. It has been referred to the Dev Team but if anyone else happens to come across this, until there is a fix, the workaround is to open Photoshop first, then Ligh...

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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I have been using Lightroom on a 30" 2560x1600 monitor for the past 12 years. It was time to replace my monitor, so after doing some research, I got a 43" 4K monitor. (I have a desk deep enough to push the monitor back so it’s comfortable). The ppi on the 43” is about the same as the 30” at around 100ppi.

The Windows 10 display scaling is set to custom scaling at 115% and the Ease of Access Display settings are set at default. This gives me a good size of interface and crisp fonts on nearly all apps.

 

Photoshop scaling is fine. In Preferences, Interface, the UI Font size is set to medium with ‘Scale UI to Font’ disabled. I can fit a lot onscreen at a sensible size, with sharp fonts.

 

I’m having issues with Lightroom however. Whatever I do, the interface size is either too large or small. In the screenshots below you can see Preferences, Interface, Font Size set to Auto, Medium and Large – 150%.

 

The best size is Medium, but it is rather small and tricky to work with, as clicks on the Develop panel need to be very precise. As you can see from the comparison, the Large – 150% interface size is just too large. I can’t fit enough panels onscreen and loose too much space. I’ve also tried adjusting the program size in Properties, Compatibility, Change high DPI settings in the ‘High DPI scaling override’ sections, but that doesn’t make any difference.

 

Would it be possible for Adobe to give us more front size options? At the very least, one extra option which would be Large - 125%, which is a standard Windows Display option. That would allow the interface to adjusted more precisely and give better results, regardless of monitor size.

 

2021.06.12.Lightroom_font_sizes.jpg

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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You request won't be heard by Adobe on this forum. Best you submit your feture request at https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872

 

 

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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Cheers. Will do. I thought this was the official Adobe forum. I did tag the post with Feature Request. 

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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This is a user supported forum. While Adobe employees occasionally monitor and comment here, it is not a forum that is seriously monitored by the development team. The link given is much more closely monitored for that purpose.

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Anyone landing here please continue the discusion at the below feature request post. Thank you.

 

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-interface-font-sizes-for-4k...

 

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Explorer ,
Oct 12, 2021 Oct 12, 2021

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OK - this is a weird one. I have read I think most of the scaling discussions on here going back years - manifest files / no manifest files etc, and have tried everything. I've just done a clean install and installed Photoshop - no problem - it works fine on all my three monitors (125% - 1920x1080 15" laptop, 150% 4k 28" monitor and 100% 1920x1080 24" monitor)

However, when I install lightroom and right click an image to edit in photoshop, I get an issue like in the image - I tried to draw a selection around the right hand eye of the cat and got the selection shown (it starts at the right place then jumps, hence the line). The only monitor that it works OK on when exporting from lightroom is the one set to 100% scaling. The other issue is that I cannot click on menu items on the 125% and 150% screen as it always opens a menu one or two to the left.

Screenshot 2021-10-12 202551.jpg

If I export from lightroom to the Desktop and open in Photoshop directly everything works perfectly again, even if lightroom is open.

These are my External Editing settings in lightroom to edit in Photoshop (default settings). I have even tried exporting an image with exactly these settings and it still won't fix it.

Screenshot 2021-10-12 204246.jpg

 Like I say I have tried a clean install. My laptop is running WIndows 11 (though it also did it under Windows 10 so that isn't the issue) and the two external monitors are connected via a DisplayLink dock (Wavlink). My laptop has an Intel Graphics Chip as well as an Nvidia RTX 3080 (All drivers up to date).

I'm really not sure what to do. I'll post my System Info from the Photoshop Help menu in the hopes that someone more knowledgeable than me can maybe decipher something in that?

Many Thanks

Ian

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Explorer ,
Oct 12, 2021 Oct 12, 2021

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------- Sniffer output
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------- Sniffer output
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mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/07/14-21:33:56 79.758df52 79.758df52
onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
opencv_world452.dll OpenCV library 4.5.2
Plugin.dll Adobe Photoshop 2021 22.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2021 22.5
PSViews.dll Adobe Photoshop 2021 22.5
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.dfb9ae2 79.dfb9ae2
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 22.4.0.0
WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.2.0-7-75a0f37


Required plugins:

Accented Edges 22.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.5 - from the file “Filter Gallery.8bf”
Average 22.5 (20210907.r.441 de74e1a) - from the file “Average.8bf”
Bas Relief 22.5 - from the file “Filter Gallery.8bf”
BMP 22.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.5 - from the file “Filter Gallery.8bf”
Charcoal 22.5 - from the file “Filter Gallery.8bf”
Chrome 22.5 - from the file “Filter Gallery.8bf”
Cineon 22.5 (20210907.r.441 de74e1a) - from the file “Cineon.8bi”
Clouds 22.5 (20210907.r.441 de74e1a) - from the file “Clouds.8bf”
Color Halftone 22.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.5 - from the file “Filter Gallery.8bf”
Conté Crayon 22.5 - from the file “Filter Gallery.8bf”
Craquelure 22.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.5 (20210907.r.441 de74e1a) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.5 - from the file “Filter Gallery.8bf”
Crystallize 22.5 - from the file “Standard MultiPlugin.8bf”
Cutout 22.5 - from the file “Filter Gallery.8bf”
Dark Strokes 22.5 - from the file “Filter Gallery.8bf”
De-Interlace 22.5 - from the file “Standard MultiPlugin.8bf”
Dicom 22.5 - from the file “Dicom.8bi”
Difference Clouds 22.5 (20210907.r.441 de74e1a) - from the file “Clouds.8bf”
Diffuse Glow 22.5 - from the file “Filter Gallery.8bf”
Displace 22.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.5 - from the file “Filter Gallery.8bf”
Entropy 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Export Color Lookup Tables 22.5 (20210907.r.441 de74e1a) - from the file “Export3DLUT.8be”
Extrude 22.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.5 (20210907.r.441 de74e1a) - from the file “FastCore.8bx”
Fibers 22.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.5 - from the file “Filter Gallery.8bf”
Filter Gallery 22.5 - from the file “Filter Gallery.8bf”
Fresco 22.5 - from the file “Filter Gallery.8bf”
Glass 22.5 - from the file “Filter Gallery.8bf”
Glowing Edges 22.5 - from the file “Filter Gallery.8bf”
Grain 22.5 - from the file “Filter Gallery.8bf”
Graphic Pen 22.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.5 (20210907.r.441 de74e1a) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.5 - from the file “Standard MultiPlugin.8bf”
IGES 22.5 (20210907.r.441 de74e1a) - from the file “U3D.8bi”
Ink Outlines 22.5 - from the file “Filter Gallery.8bf”
JPEG 2000 22.5 - from the file “JPEG2000.8bi”
Kurtosis 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Lens Blur 22.5 - from the file “Lens Blur.8bf”
Lens Correction 22.5 - from the file “Lens Correction.8bf”
Lens Flare 22.5 - from the file “Standard MultiPlugin.8bf”
Liquify 22.5 - from the file “Liquify.8bf”
Matlab Operation 22.5 (20210907.r.441 de74e1a) - from the file “ChannelPort.8bf”
Maximum 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Mean 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Measurement Core 22.5 (20210907.r.441 de74e1a) - from the file “MeasurementCore.8me”
Median 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Mezzotint 22.5 - from the file “Standard MultiPlugin.8bf”
Minimum 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
MMXCore Routines 22.5 (20210907.r.441 de74e1a) - from the file “MMXCore.8bx”
Mosaic Tiles 22.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.5 (20210907.r.441 de74e1a) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.5 - from the file “Filter Gallery.8bf”
Note Paper 22.5 - from the file “Filter Gallery.8bf”
NTSC Colors 22.5 (20210907.r.441 de74e1a) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.5 - from the file “Filter Gallery.8bf”
OpenEXR 22.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.5 - from the file “Filter Gallery.8bf”
Palette Knife 22.5 - from the file “Filter Gallery.8bf”
Patchwork 22.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.5 - from the file “Standard MultiPlugin.8bf”
PCX 22.5 (20210907.r.441 de74e1a) - from the file “PCX.8bi”
Photocopy 22.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.5 (20210907.r.441 de74e1a) - from the file “ChannelPort.8bf”
Pinch 22.5 - from the file “Standard MultiPlugin.8bf”
Pixar 22.5 (20210907.r.441 de74e1a) - from the file “Pixar.8bi”
Plaster 22.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.5 - from the file “Filter Gallery.8bf”
Pointillize 22.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.5 (20210907.r.441 de74e1a) - from the file “PBM.8bi”
Poster Edges 22.5 - from the file “Filter Gallery.8bf”
PRC 22.5 (20210907.r.441 de74e1a) - from the file “U3D.8bi”
Radial Blur 22.5 - from the file “Standard MultiPlugin.8bf”
Radiance 22.5 (20210907.r.441 de74e1a) - from the file “Radiance.8bi”
Range 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Render Color Lookup Grid 22.5 (20210907.r.441 de74e1a) - from the file “Export3DLUT.8be”
Reticulation 22.5 - from the file “Filter Gallery.8bf”
Ripple 22.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.5 - from the file “Filter Gallery.8bf”
Save for Web 22.5 - from the file “Save for Web.8be”
ScriptingSupport 22.5 - from the file “ScriptingSupport.8li”
Shake Reduction 22.5 - from the file “Shake Reduction.8bf”
Shear 22.5 - from the file “Standard MultiPlugin.8bf”
Skewness 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Smart Blur 22.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.5 - from the file “Filter Gallery.8bf”
Solarize 22.5 (20210907.r.441 de74e1a) - from the file “Solarize.8bf”
Spaces 22.5 - from the file “Spaces.8li”
Spatter 22.5 - from the file “Filter Gallery.8bf”
Spherize 22.5 - from the file “Standard MultiPlugin.8bf”
Sponge 22.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.5 - from the file “Filter Gallery.8bf”
Stained Glass 22.5 - from the file “Filter Gallery.8bf”
Stamp 22.5 - from the file “Filter Gallery.8bf”
Standard Deviation 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Sumi-e 22.5 - from the file “Filter Gallery.8bf”
Summation 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Targa 22.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.5 - from the file “Filter Gallery.8bf”
Tiles 22.5 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.5 - from the file “Filter Gallery.8bf”
Twirl 22.5 - from the file “Standard MultiPlugin.8bf”
U3D 22.5 (20210907.r.441 de74e1a) - from the file “U3D.8bi”
Underpainting 22.5 - from the file “Filter Gallery.8bf”
Vanishing Point 22.5 - from the file “VanishingPoint.8bf”
Variance 22.5 (20210907.r.441 de74e1a) - from the file “statistics.8ba”
Water Paper 22.5 - from the file “Filter Gallery.8bf”
Watercolor 22.5 - from the file “Filter Gallery.8bf”
Wave 22.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.5 (20210907.r.441 de74e1a) - from the file “WIASupport.8li”
Wind 22.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.5 (20210907.r.441 de74e1a) - from the file “WBMP.8bi”
ZigZag 22.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.4.0.53 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.91.2
CmdN: 1.9.1
CDP: 1.117.1
Discover Panel (Loaded) 1.9.0.53 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.40.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

CCX Sharesheet UXP (Loaded) 19.8.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
CCX Commenting UXP Webview (Prepared) 20.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.comments-webview\"

Neural Filters (Prepared) 1.8.3.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop Cloud Value Dialog (Prepared) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

Photoshop UXP Export-As (Prepared) 5.5.5.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.2.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

IC popup message (Loaded) 1.0.0.0


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\manager.html”

Installed TWAIN devices: NONE

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Explorer ,
Oct 13, 2021 Oct 13, 2021

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I should say, when I said this:

"I have even tried exporting an image with exactly these settings and it still won't fix it."

What I meant was that even when I tried exporting an image with the same settings as export to Photoshop from lightroom, if I opened the image directly into photoshop then there were no problems, but using the edit in Photoshop 2021 is still causing problems.

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Adobe Community Professional ,
Oct 13, 2021 Oct 13, 2021

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Two potential problems here.

 

Docking stations are known to cause a bunch of upredictable issues. Try connecting your external display directly.

 

Dual graphics is also a known problem. The standard advice is to disable the integrated Intel GPU completely. The problem is that Photoshop uses the GPU for actual data processing, and the result returned  to Photoshop for further processing. It goes back and forth. It's not a passive one-way downstream flow like it used to be.

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Explorer ,
Oct 13, 2021 Oct 13, 2021

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Thanks - I use the dock as I have a works machine that doesn't have the same connections - the dock keeps things neat, but my home machine will connect to the laptop directly, so that is an easytry and at least rule that out.

I think I have tried disabling the Intel GPU and still had the same problems - I'll try both solutions independently and see if either works - at least it might rule them or one of them out.

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Explorer ,
Oct 13, 2021 Oct 13, 2021

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Well unfortunately neither of those solutions work. I I have fully disconnected the Dock and plugged everything into my laptop and still get the same results. I have disabled the Intel GPU and the exact same problem still exists. It's really odd that it only happens when I use the "Edit in Adobe Photoshop 2021..." option. Export as a TIFF with the same settings and manually open that in Photoshop and it works normally, as it should, but that completely breaks my workflow.

The only other solution is possibly only use Photoshop on my HD monitor but I would really like to be able to use a normal workflow and use my 4K monitor which is much better quality.

 

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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Hi, could you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

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Explorer ,
Oct 18, 2021 Oct 18, 2021

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Hi

I have tried that, and it accentuated the problem. In short, I have tried:

  1. Doing a clean install of Windows, including upgrading from 10 to 11 to see if that fixed the issue
  2. Done a fresh install of Photoshop and Lightroom, making sure all plugins were uninstalled
  3. Disconnected the laptop from the dock and tested just with the laptop on
  4. Tried disabling the Intel Graphics Driver, just leaving the RTX3080 active

None of this has fixed the issue, which means I cannot go from lightroom to Photoshop and back again. But if I export the image from Lightroom with exactly the same settings as I have in the Export to Photoshop setting, and then open the image in Photoshop manually, either by double clicking the image or opening photoshop and opening the image, it works perfectly.

So I am completely stumped. I could start exporting images to a folder then reimporting back to lightroom once edited but that is such a hassle and something I shouldn't have to do - it breaks the workflow completely.

If anyone has any other suggestions I am all ears?

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Adobe Community Professional ,
Oct 19, 2021 Oct 19, 2021

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Hi, I would try also posting in the Lr forum, there migth be more users there using this workflow. You might want to cross-reference both threads.

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Explorer ,
Oct 19, 2021 Oct 19, 2021

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Thanks - will do

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Explorer ,
Oct 20, 2021 Oct 20, 2021

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I have had a thought that maybe it could be down to storing the photographs on a NAS - I am going to try a test and see if that works

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Explorer ,
Oct 20, 2021 Oct 20, 2021

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No - nothing to do with the NAS - I copied some photographs onto my desktop and imported into lightroom, and still have the same issue

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Explorer ,
Oct 20, 2021 Oct 20, 2021

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Well I've posted it on the Lightroom community forum 24 hours ago - nothing. I did a bit of searching on there and found historically there have been issues like this when people have their photographs on a NAS - which mine are, but I've just done a test with a few photos on my desktop imported into lightroom and the problem still exists.

Is this the only forum or is it possible to reach out to Adobe for technical support as this is  real pain in the backend.

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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Hi, I'm converting this thread into a bug report.

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Are you by chance sending a Cropped Virtual Copy from Lightroom to Photoshop?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 21, 2021 Oct 21, 2021

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Hi

No - I have tried that to see if that worked but no, I'm not, and if I put Photoshop onto the monitor that is 1920x1080 at 100% scaling then everything works fine, but it is my understanding that the scaling of the monitor shouldn't affect the image in this way.

I've just done (another) complete uninstall of everything photography related, including Photoshop and Lightroom, and I have also removed the relevant folders in appdata to make sure that nothing is lingering and everything is clean. I'm not hooked up to any other monitors and just using the laptop in its default state (15inch monitor, 1920x1080 and 125% scaling, which is all default settings).

As stated, it isn't a scaling issue in Photoshop as if I open a file manually in Photoshop it works (even if it is the same file that I just export to the desktop with exactly the same settings that Edit in Photoshop 2021 uses). But try and use Edit in Photoshop and the above occurs. I have tried different images etc but nothing seems to fix this issue. It is so frustrating.

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Explorer ,
Oct 21, 2021 Oct 21, 2021

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Thank you 🙂

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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As a test, export the file from Lightroom to your hard drive using the settings in your Preferences>External Editor Preferences.

Open that photo from your hard drive in Photoshop. Does the file still misbehave?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 21, 2021 Oct 21, 2021

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No - I think I said that above - if I Export from lightroom to the hard drive, using the same settings as Edit In Photoshop from Lightroom, it works perfectly. That is why it is so odd.

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Can you confirm your scaling setting in Lightroom?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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