P: Slow UI when using Mac and Custom Display Profile

[adamcrowe]

Hello,

Since upgrading to Lightroom Classic v10.0, all UI-related functionality is painfully slow. All editing functions are working correctly and quickly but scrolling through the catalogue or even scrolling a side panel is taking many long seconds to refresh. Unreasonably long.

Disabling GPU Accellaration has no affect on my Lightroom's performance.

macOS Mojave 10.14.6

Mac Pro (Late 2013)

3 GHz 8-Core Intel Xeon E5

32 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

[FloCal]

I wouldn't bet on that and I hope it's not the case.

[FeedbackCommunityMember]

That's not likely, IMO. There is a lot of very advanced skill required to develop an application like Lightroom. This skill is very hard to come by in the marketplace, so Adobe is highly unlikely to let it go. I think the case is quite the opposite: there simply may be too many fires burning (e.g. Apple M1 silicon support) and too few top-tier developers going around within the Lr-Team to extinguish them all. You might be surprised by how small the core development teams of major and well-known applications are...

[COBill]

The 1st team is working on the massive conversion to the new Apple hardware and software. That's a mammoth project. General maintenance and support for old Apple hardware / software is on the 2nd team and a bunch of new hires / contractors. Anybody who's ever worked in a large development organization can tell you that this is how it works. Fact of life folks, we are just going to have to suffer through it. 

[FeedbackCommunityMember]

Hi, 

Right after install, I am having issues with extremely slow editing, scrolling through photos, adding or applying changes to images.

The laptop was new and had 16 GB but now it is upgraded to:

Device name DESKTOP-C69QGDA
Processor Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz   2.30 GHz
Installed RAM 64.0 GB (63.9 GB usable)
Device ID 455D2FFB-86F5-4D5D-9408-D46ACF0BF1E9
Product ID 00325-81810-72643-AAOEM
System type 64-bit operating system, x64-based processor

I can no understand what is causing the problem and making the lightroom almost unusable?

Can you look into issue please, if this is not improved i will ask for refund as free software does 10x faster job in editing pictures from my SONY a7ii which is pretty old and images are tiny in size.

Thanks

[Rick Spaulding -]

This thread is being merged into an existing thread for better tracking and response.

[FeedbackCommunityMember]

I have the exact same problem it is unworkable, I do not want to hassle with reverting back to 9.4. Catalog is too big to export and then import from. We just need adobe to fix this bug quickly. It is impossible to get any work done in a timely manner!

Big Sur running lightroom 10.1

stuck like this until I shut it down- super frustrating!

iMac (Retina 5K, 27-inch, Late 2014)

4 GHz Quad-Core Intel Core i7

32 GB 1600 MHz DDR3

AMD Radeon R9 M290X 2 GB

[FeedbackCommunityMember]

Depuis cette grosse mise à jour qui m'a emmenée vers Catalina je n'ai que des problèmes.

Tout d'abord mon Mac est très ralenti dès que j'ouvre un fichier Adobe et Ligthroom est devenu un cauchemar.

J'ai un Pentax K1 et je travaille en RAW jusque là je n'avais aucun problème mais à présent il peine à importer, la retouche est extrêmement lente, chaque action se fait au ralenti et à présent lorsque j'exporte mes photos il s'éteint et la relance est extrêmement lente.

Je ne vois pas comment je peux continuer à travailler dans ces conditions !

Si vous avez quelques conseils je vous en serai reconnaissante.

Google Translate: 

Since this big update that took me to Catalina I have only had problems.
First of all my Mac is very slow when I open an Adobe file and Ligthroom has become a nightmare.
I have a Pentax K1 and I work in RAW until then I had no problem but now it struggles to import, the retouching is extremely slow, every action is done in slow motion and now when I export my photos it s 'off and recovery is extremely slow.
I don't see how I can continue to work under these conditions!
If you have any advice I will appreciate it.

[FeedbackCommunityMember]

Did your IT department approve your upgrades? Oh, you don't HAVE and IT department? Did you ever see a corporate computer user without an IT Department (onsite or off)? You are your own corporation, get an IT department (there are probably inexpensive options within 50 miles)! If I was your IT, (and for 25 years, I was a Mac IT Pro), you would NEVER have moved to either Big Sur or LR Classic V.10...yet. Be conservative in your device upgrades, look hard before you leap!

I'm not trying to rub it in, merely suggesting "act like a company".

[FeedbackCommunityMember]

got it but maybe adobe should not release updates until they are sure they will work for everyone and yes I have an IT guy I can consult with, many others are having the same issue.

[COBill]

You expect Adobe to test on literally millions of combinations of hardware and software? This means that you are willing to pay $thousands per month for a Lightroom license.

Have you noticed that only a tiny percentage of the Lightroom customer base is having significant issues? We are not seeing tens of thousands of complaints across the various photography and Apple forums. When I search other sites, I find the same people posting on multiple sites. 

Further examination of the posts on this site show that the majority with issues are running antiquated versions of macOS and Mac hardware.

[Was DYP]

Here we go with your BS again about antiquated versions of macOS and Mac hardware.

That is simply not the case. 

[COBill]

Your rejection of evidence is sad. 

[FeedbackCommunityMember]

I know - Catalina‘s been ‚antiquated‘ since November... :)))

[Was DYP]

Yea and I am running an old 2019 MacPro.

[Rick Spaulding -]

This thread is being merged into an existing thread for better tracking and response.

[astrosven]

Sorry, Bill. I am getting a little upset too. I had posted the issue also and for one day I thought it had gone by changing resolution of the display. For any unknown reason the temporary performance boost disappeared again and I am struggling with the same performance issues again. But - and I can imagine others feel in a similar way - at some point in time you just get bored and tired and stop complaining, because - and I would love to see a change in communication from Adobe - you don't get the feeling that Adobe is really listening. An update here and there that the bug is being worked on, or questions back to the community or request for help - that is missing.  I have a MBP16 and latest LR and Big Sure - nothing outdated. Also, I have once followed all steps for a different bug - to test and reinstall and do this and that - we hear the same advises over and over again for all kinds of problems, but if you read the posts you realize that others tried this as well without success. Pushing customers to reinstall, reconfigure keeps them busy for a while or at some point in time they stop complaining, maybe stop posting issued and after a while they simply may have gone to competition.

I loved LR since the very first days and I am sure most users do like the concept and interface. Still, many don't request tons of new features and miss performance of older versions running faster on older hardware. 

I remember the day where Adobe product management rolled back after some not thought-through changes in the import interface after lots of users complained. Some recognition of customers and maybe some more update regarding status of bug fixing in case of issues which professional photographs drive mad - luckily I do not depend on LR for my work, but if would, I would be mad as well. So I will keep fingers crossed and hope we get this issue fixed soon.

I recognise the endless efforts of Adobe reps bridging customers and product management , it is a tough situation sometimes and I thank them all for doing their best in bringing our voices into the teams. I know how difficult it can be working in a company dealing with similar sized software projects.

[FloCal]

Which existing thread, please?

[COBill]

You said: I have a MBP16 and latest LR and Big Sure - nothing outdated.

My son has both a MBP16 and a M1 Pro, not only with zero issues but he cannot recreate the ones reported here. His systems are absolutely stock, no special mods to either MacOS or to Lightroom. He also has a Dell 27" 4K monitor and Lightroom runs fine on both the external monitor and the laptop display. 

So what is different between your system and his? Problems like this don't just randomly occur. 

He's boxed up his MBP16 to sell but he still can check things on his M1. As the M1 is using Rosetta, I don't think researching problems on that platform are useful until the native version is released. 

[thierryn48516695]

Sometimes, it is better to shut up one's mouth taking the risk of appearing dumb, than opening it and leaving no doubt.

[Rick Spaulding -]

That refers to the post immediately above from celinezug, not this thread. This is the thread that post was merged into. 

[annc26478531]

I thought I'd just chip in here in case this helps any of you. I am now (I dread typing these words) problem free!

I have a 2019 27 inch Mac. At the time I was running Catalina.

I started having the problems discussed when the new LR release was launched (beginning of November); my screen froze completely every time I opened LR and then my Mac crashed. At that time Adobe told me to uninstall and reinstall LR, which I did to no avail.  Rick then told me to go to Apple as it was probably a problem there. This I did.

Apple helped me to erase my Mac completely and reinstall it. There were a few hiccups along the way, but when I got hold of a senior member of the Apple support team, things started to improve. I'm not a technical person (! at all!) so please bear with me, but as I remember it, when the Mac operating system was reinstalled, instead of using the Time Machine, it was all done manually to avoid bringing bugs back that may have been there. And from then onwards I haven't had any problems. Sorry to be so vague about the process, but it has worked.

[annc26478531]

I've also subsequently upgraded to Big Sur - all fine.

[FloCal]

Does this mean that with any major Lightroom update, it will be necessary to completely erase and reinstall our Mac? This is not serious.

What bothers me the most about this story is that it will give arguments to those who claim that the problems are due to old hardware or old systems (you know who I'm talking about...).

Because there are two possibilities: either the new version is given as compatible or it's not. If it is, then let's stop blaming allegedly obsolete hardware and systems.

[Gerhard0D45]

During installation, the update should check whether LR works properly with the existing hardware and software after the update. If this is not the case, the update must abort the installation.

[FeedbackCommunityMember]

@ann_chown So, in other words, your problem had most likely nothing to do with the LR issue but was probably something else altogether. A full system reinstal sounds like a system issue not a LR issue. Correlation does not prove causation. The human mind likes to find patterns.