P: v14.5 Lightroom has encountered problems reading this photo | Round circle ‘!’ warning on Images

[Giovanni Stoto]

OS: Windows 11
LrC VERSION: 14.5

A couple of days ago I upgrade to v14.5.
As for every update, I regurlay empty cache, optimise catalog, remove all previews and generate new standard ones (also, I wanted to test how was was the new option to use GPU for generating previews).
Never had a problem with this workflow.
After previews generation process was completed (1h 30m for 29.000 files, 23.000 jpegs and 6.000 raws) I got an error: for 21 RAWs the preview could not be generated. Looking in the catalog at those files, I realised they have an exclamation mark on a dark circle: this is not the missing photo mark. If I click on the exclamation mark, I see error "Lightroom has encountered problems reading this photo, you are not allowed to edit this image. "

Yet, I can still enter develop module and edit the photos without any problem: the editing history is there, I can zoom in at 100% (generating the 1:1 preview), I can change sliders, export... Everything... (PS: I do not use smart previews).

The 21 problematic photos are in different folders and have different dates.
The files can be opened by any other program, including Fast raw Viewer.

For a couple of problematic photos, I tried deleting the photos from file explorer, and the square light missing photo question mark replaced the round dark question mark.
I restored the files from three sources:
1- the original file
2- a backup from a second HD
3- a backup from Amazon Photos

In all three cases above the black round exclamation mark came back: this should prove that it's not a problem of corrupted files, I instead believe it's an issue in LrC.

[Giovanni Stoto]

I confirm the sluggish UI as well

[nikunj.m]

Hi, thanks for the details!

Please go to the Help menu in Lightroom Classic, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

Also, please let us know where the images are saved. Are they on your computer's local storage or an external drive? 

Thanks,
Nikunj

[Bob321]

I confirm that the problem persists in version 14.5.1.
Some of these photos cannot be exported!
I need to work, so I have to revert to version 14.4 (Camera Raw 17.4).
Everything seems OK in this 14.4 version.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please consider merging into this Bug report, where five others have reported similar symptoms with 14.5 and 14.5.1:

https://community.adobe.com/t5/lightroom-classic-bugs/p-v14-5-lightroom-has-encountered-problems-rea...

[Giovanni Stoto]

@Anshul_Saini logs uploaded in the same folder sent via DM

[remov_b4_flight]

Hi moderator, please attach this my post LrC 14.5 import Jpegs .

It seems same issue. 

[Giovanni Stoto]

@Anshul_Saini in the same folder already shared with you via Dm I have just added a new screen recording (D.mp4) where you can see on a specific photo that the problem is a specific bruch in a mask: you can see how removing that brush makes the ! disappear, and re-adding (by going back in history) will male the ! re-appear again.

In addition you will also notice a couple of new problems the new version is giving:

- sometimes when closing the app, it won't run again: I need to go into activities management where one of the 3-4 LrC provessed is "suspended" and terminate it. At the end of the video you will also notice that instead LrC opens with a blank screen and remain stuck there.

[Giovanni Stoto]

@nikunj.m I have already sent all info to  Anshul via a shared folder: do you need it again?
Do we have a feedbackl from Adobe?

[Anshul_Saini]

Thanks again for sending the logs and the new screen recording, @Giovanni Stoto. I’ve received them and shared them with the product team.

I’ve also merged similar community reports into this primary bug thread to keep everything streamlined. This way, updates from the team and feedback from other users will be collected in one place so that you won’t miss anything.

The bug has already been logged and is under investigation. The additional repro steps, videos, and details you (and others here) are providing are extremely helpful for engineering, so please continue sharing them. The more system details, repro steps, recordings, files, and logs we can gather, the better it will help the team narrow this down.

We’ll post updates here as soon as we have new information from the product team.

Thanks for your patience and collaboration!

Best,

Anshul Saini

[Anshul_Saini]

Hi everyone,

I’ve received a note from the engineering team asking me to check something with you all. Could you please try the following and let us know the results?

• Go to Preferences > Performance

• Disable the option Use GPU for Preview Generation

• Re-launch Lightroom Classic and check if the issue still occurs

In the meantime, the team is actively investigating, and all logs, files, and recordings shared so far are already attached to the bug report. Your continued feedback is very valuable.

Thanks,

Anshul Saini

[Giovanni Stoto]

@Anshul_Saini gotcha!

If I disable GPU for preview the ! disappears. As soon as I enable it, it comes back.

[AxelMatt]

@Giovanni Stoto Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[Giovanni Stoto]

@AxelMatt apologies why are we starting again from here, since we have all already provided this information to @Anshul_Saini who's taking care of everything?

My system is all up to date till the less significant driver, being myself an IT manager with 30 years of experience.

My System: intel i7-13700K - 64GB RAM - Geforce 4070 12GB - 1SSD PRO 1TB with OS and LrC Catalog, 1SSD PRO 4TB with Pictures - 1HD 7200RPM with Picture Backup  

[jm68902488]

Yes had the same issues with 14.5.  Rolled back to 14.4.  Any news if this was fixed in 14.51?

[AxelMatt]

@Giovanni Stoto  Sorry, but we don't have the appropriate informations. You've send this infos to @Anshul_Saini. Ok, but he's an Adobe employee, but other participants including I are normal user as you are. We don't have access to the infos that you've send to Adobe.

[Giovanni Stoto]

@AxelMatt yes but it was just to say that Adobe Is taking care they already have all the info and log.

[jm68902488]

Anshui has this bug issue been fixed in the 14.5.1 new release?

[Giovanni Stoto]

No

[andre29143016m9nk]

I just found that even after reverting to version 14.4, I still get the exclamation point error when I try to make an AI mask, like select object. If I go to preferences, even though the GPU use was set to AUTO, when the error occurs, it is now changed to OFF with no option to turn it on.
So maybe it is related to camera raw 17.4?

[andre29143016m9nk]

strange, even though Adobe Creative Cloud Desktop says I have Camera Raw 17.5 installed, when I go to LR about, it mentions 17.4

[johnrellis]

@andre29143016m9nk: "even though Adobe Creative Cloud Desktop says I have Camera Raw 17.5 installed, when I go to LR about, it mentions 17.4"

LR Desktop and LR Classic have their own version of Camera Raw built-in and don't use the Photoshop plugin downloaded by the Creative Cloud app.  LR Classic's Help > System shows it this way:

Internal Camera Raw version: 17.5 [ 2318 ]

If your LR Classic's Help > System Info is showing Internal Camera Raw version: 17.4, then you don't have the latest version of LR Classic (14.5.1).  What does the first line of Help > System Info say?

[johnrellis]

@andre29143016m9nk: "If I go to preferences, even though the GPU use was set to AUTO, when the error occurs, it is now changed to OFF with no option to turn it on."

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

Also, please post a full-resolution screenshot (not a phone pic) of Preferences > Performance.

[andre29143016m9nk]

So the plot thickens.
I am not currently using version 14.5.1 because it is much slower than previous versions, so I reverted to version 14.4. Even after that, the problem of the exclamation point persists. Guiding you step by step:

1- All looks well, and GPU is on auto

2 - I do a object selection mask, or sky mask, there is a moment where it is creating the mask and then no mask is created and the image gets the exclamation point

3 - I go to preferences and GPU is turned off.

[andre29143016m9nk]

Lightroom Classic version: 14.4 [ 202506051112-5918896a ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.26100

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.8GHz

SqLite Version: 3.36.0

CPU Utilisation: 1.0%

Power Source: Plugged In

Built-in memory: 65460.4 MB

Dedicated GPU memory used by Lightroom: 5738.2MB / 12112.0MB (47%)

Real memory available to Lightroom: 65460.4 MB

Real memory used by Lightroom: 4171.1 MB (6.3%)

Virtual memory used by Lightroom: 10471.7 MB

GDI objects count: 1445

USER objects count: 4036

Process handles count: 2762

Memory cache size: 507.7MB

Internal Camera Raw version: 17.4 [ 2272 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1453MB / 32730MB (4%)

Camera Raw real memory: 1455MB / 65460MB (2%)

Cache1: 

Final1- RAM:1397.0MB, VRAM:4996.0MB, AH704611-HDR.dng

NT- RAM:1397.0MB, VRAM:4996.0MB, Combined:6393.0MB

Cache2: 

m:507.7MB, n:518.6MB

U-main: 110.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 2576 pixels

Displays: 1) 1920x1200, 2) 2560x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: Intel(R) Arc(TM) B580 Graphics (32.0.101.7028)

Init State: GPU disconnected

User Preference: Auto

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: P:\GuestReady\2025_guestready\2025_guestready.lrcat

Settings Folder: C:\Users\ahpho\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

Config.lua flags: 

Adapter #1: Vendor : 8086

Device : e20b

Subsystem : 4215172f

Revision : 0

Video Memory : 12112

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - FxSound Speakers (FxSound Audio Enhancer)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) Arc(TM) B580 Graphics

GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 32.0.101.7028

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.6.0 - Build 32.0.101.7028

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object 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GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_meminfo GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color 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GL_KHR_shader_subgroup_clustered GL_KHR_shader_subgroup_quad GL_KHR_shader_subgroup_shuffle GL_KHR_shader_subgroup_shuffle_relative GL_KHR_shader_subgroup_vote GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_timeline_semaphore GL_OVR_multiview GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

[DdeGannes]

@Giovanni Stoto , I am following this thread with some interest, as my Win 11 laptop has similar aspects. LrC 14.5.1, OS Win 11 24 H2, and NVIDIA GPU.

I am not experiencing this issue with my system however I do not Automatically write Metadata to XMP or manually Save Matadata file and wondering if you use this option?