Application hangs during mask edits

[lumen_fl]

Issue: Lightroom Classic hangs after update to LR Classic 12.0.1 when performing individual editing steps (e.g. in masking mode)

• Lightroom Classic Version Number: 12.0.1
  
• OS Version Number: Windows 11
  
• Intel(R) Iris(R) Xe Graphics
  

Steps to reproduce:

1. Open mask mode
2. Create several masks
3. Switch between the masks with enabled "Show overlay" tick

Expected result: The overlay of the current mask is shown
Actual result: When switching to the other mask the overlay of the first mask is still shown. The loading circle is active all the time. The tooltip of the loading circle says "GPU-Randering"

Additional info:

No such issues with the previous version of LR Classic. The Intel(R) Iris(R) Xe Graphics driver is uptodate.

[AxelMatt]

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

  

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

  

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

  

Do you get an error message? If yes, please post the exact message or an screenshot.  

[lumen_fl]

Hi Axel,

Thank you for the responce. Switching off the GPU solves the issue, but the whole processing is much slower then.

[lumen_fl]

Unfortunately the Adobe Support Community admins seem to convert the problem cases just to discussion without comment (maybe to improve the statistics and avoid really trouble cases?). Very disappointing experience 😞 It makes sense to cancel the subscription.

[Rikk Flohr: Photography]

@AxelMatt 's troubleshooting recommendations have revealed you have an issue with the current driver you are using for your GPU. You might contact the GPU manufacturer and see if they have a fix coming. 

[lumen_fl]

Hi Rikk! And for which fix should be asked by GPU manufacturer? Fix for the Lightroom? What is the issue specifically? I mentioned no problems with other applications.

[DdeGannes]

Check see if there is an update available from the manufacturer of your GPU card. Do not rely on the updates from Wndows.

[johnrellis]

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running. 

[lumen_fl]

Hi @johnrellis!

Here are the current settings, whereby I have tried different drivers (all of them from GPU manufacturer). The value with the used GPU memory looks suspicious (1319%).

Still essential for me is that no problems occurred before the Lightroom update (LR Classic).

Lightroom Classic-Version: 12.0.1 [ 202210260744-9e008017 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,9GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 7,0%
Integrierter Speicher: 16118,3 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 1688,3MB / 128,0MB (1319%)
Für Lightroom verfügbarer phys. Speicher: 16118,3 MB
Von Lightroom verwendeter phys. Speicher: 4213,3 MB (26,1%)
Von Lightroom verwendeter virtueller Speicher: 4834,0 MB
Anzahl GDI-Objekte: 741
Anzahl BENUTZER-Objekte: 1965
Anzahl Prozess-Handles: 1950
Cache-Speichergröße: 8,4MB
Interne Camera Raw-Version: 15.0 [ 1261 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 1013MB / 8059MB (12%)
Physischer Speicher in Camera Raw: 1123MB / 16118MB (6%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 1920 Pixel
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Ja, integrierte Toucheingabe: Ja, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Ja

Informationen zum Grafikprozessor:
DirectX: Intel(R) Iris(R) Xe Graphics (30.0.101.1122)
Anfangsstatus: GPU für Anzeige wird standardmäßig mit Unterstützung für benutzerdefinierte Bildverarbeitung unterstützt
Benutzerpräferenz: GPU für Bildverarbeitung aktiviert

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: C:\Users\stein\Pictures\Lightroom DB\LR-Katalog\LR-Katalog-v12.lrcat
Einstellungen-Ordner: C:\Users\stein\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Flickr
3) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 8086
Gerät : 9a49
Subsystem : 380317aa
Version : 1
Grafikspeicher : 128
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Lautsprecher (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Iris(R) Xe Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 30.0.101.1122
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 30.0.101.1122
GPUDeviceEnabled: false
OGLEnabled: true

[lumen_fl]

Hi @johnrellis!

Here are the current settings, whereby I tried different drivers (all of them from manufacturer). The value of the used GPU memory looks suspicious (1326%).

Still essential for me that no problems occurred before the Lightroom update (LR Classic).

Lightroom Classic-Version: 12.0.1 [ 202210260744-9e008017 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,9GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 3,0%
Integrierter Speicher: 16118,3 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 1697,3MB / 128,0MB (1326%)
Für Lightroom verfügbarer phys. Speicher: 16118,3 MB
Von Lightroom verwendeter phys. Speicher: 4155,8 MB (25,7%)
Von Lightroom verwendeter virtueller Speicher: 4787,7 MB
Anzahl GDI-Objekte: 741
Anzahl BENUTZER-Objekte: 1967
Anzahl Prozess-Handles: 1952
Cache-Speichergröße: 8,6MB
Interne Camera Raw-Version: 15.0 [ 1261 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 924MB / 8059MB (11%)
Physischer Speicher in Camera Raw: 1034MB / 16118MB (6%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 1920 Pixel
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Ja, integrierte Toucheingabe: Ja, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Ja

Informationen zum Grafikprozessor:
DirectX: Intel(R) Iris(R) Xe Graphics (30.0.101.1122)
Anfangsstatus: GPU für Anzeige wird standardmäßig mit Unterstützung für benutzerdefinierte Bildverarbeitung unterstützt
Benutzerpräferenz: GPU für Bildverarbeitung aktiviert

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: C:\Users\stein\Pictures\Lightroom DB\LR-Katalog\LR-Katalog-v12.lrcat
Einstellungen-Ordner: C:\Users\stein\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Flickr
3) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 8086
Gerät : 9a49
Subsystem : 380317aa
Version : 1
Grafikspeicher : 128
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0

[lumen_fl]

I've already posted the issue, but if I reply in the thread, my answer is immediately removed after posting: https://community.adobe.com/t5/lightroom-classic-discussions/application-hangs-during-mask-edits/m-p...

Issue: Lightroom Classic hangs after update to LR Classic 12.0.1 when performing individual editing steps (e.g. in masking mode)

• Lightroom Classic Version Number: 12.0.1
  
• OS Version Number: Windows 11
  
• Intel(R) Iris(R) Xe Graphics
  

Steps to reproduce:

1. Open mask mode
2. Create several masks
3. Switch between the masks with enabled "Show overlay" tick

Expected result: The overlay of the current mask is shown
Actual result: When switching to the other mask the overlay of the first mask is still shown. The loading circle is active all the time. The tooltip of the loading circle says "GPU-Randering"

Additional info:

• No issues with the previous version of LR Classic.
  
• I tried different drivers from the website of GPU manufacturer
• In the original thread @Rikk Flohr: Photography mentioned, I should ask GPU manufacturer for a fix. My question is, for which fix should be asked by GPU manufacturer? Fix for the Lightroom? What is the issue specifically? I mentioned no problems with other applications.

Here are the current settings. The value of the used GPU memory looks suspicious:

Here are the current settings

Lightroom Classic-Version: 12.0.1 [ 202210260744-9e008017 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,9GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 3,0%
Integrierter Speicher: 16118,3 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 1697,3MB / 128,0MB (1326%)
Für Lightroom verfügbarer phys. Speicher: 16118,3 MB
Von Lightroom verwendeter phys. Speicher: 4155,8 MB (25,7%)
Von Lightroom verwendeter virtueller Speicher: 4787,7 MB
Anzahl GDI-Objekte: 741
Anzahl BENUTZER-Objekte: 1967
Anzahl Prozess-Handles: 1952
Cache-Speichergröße: 8,6MB
Interne Camera Raw-Version: 15.0 [ 1261 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 924MB / 8059MB (11%)
Physischer Speicher in Camera Raw: 1034MB / 16118MB (6%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 1920 Pixel
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Ja, integrierte Toucheingabe: Ja, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Ja

Informationen zum Grafikprozessor:
DirectX: Intel(R) Iris(R) Xe Graphics (30.0.101.1122)
Anfangsstatus: GPU für Anzeige wird standardmäßig mit Unterstützung für benutzerdefinierte Bildverarbeitung unterstützt
Benutzerpräferenz: GPU für Bildverarbeitung aktiviert

Installierte Zusatzmodule:
1) AdobeStock
2) Flickr
3) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 8086
Gerät : 9a49
Subsystem : 380317aa
Version : 1
Grafikspeicher : 128
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Lautsprecher (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Iris(R) Xe Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 30.0.101.1122
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 30.0.101.1122
GPUDeviceEnabled: false
OGLEnabled: true

[johnrellis]

"if I reply in the thread, my answer is immediately removed after posting"

That's been a recurring issue with the forum platform for at least the last seven months.  I added your post to the bug report thread:

https://community.adobe.com/t5/using-the-community-bugs/can-t-reply-to-posts-on-bugs-and-ideas-secti...

[johnrellis]

"DirectX: Intel(R) Iris(R) Xe Graphics (30.0.101.1122)"

That driver is a year old:

https://www.catalog.update.microsoft.com/Search.aspx?q=Intel+630 

Most LR problems with the GPU are resolved by updating to the most recent graphics driver:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw...