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Spiketrain
Spiketrain
Inspiring
June 8, 2023
Question

Can't Import Photos - at all!

  • June 8, 2023
  • 1 reply
  • 27496 views

Hi,

My Lightroom Classic has been behaving reasonably well until today. 

Now I can't import photos - at all.

When I select File/Import Photos and Video it just does nothing at all. No splash screen, no dialogue box... nothing. Here's what I've tried before I came to you guys:

1. I restarted the computer

2. I created a new Catalog with no photos from scratch... I did at least get this error when I did this:

 

So at least there was that.

I then went into the library folder and checked all permissions for all operators on this machine... IE me! - and I checked they were all set to read/write.

I restarted again and - just nothing.

I can't drag images into the thumbnail grid view from Finder.... and I can't.... well do anything else!

Everything else currently seems to work ok.

 

No new photos in my catalog... or any catalog for me!

 

    1 reply

    TheDigitalDog
    TheDigitalDog
    Inspiring
    June 8, 2023

    Try resetting your Lightroom preferences:

    https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

    Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

     

    Quit Lightroom Classic.

    macOS: Press and hold the Shift + Option keys.

    Windows: Press and hold the Shift + Alt keys.

    While holding down the keys, launch Lightroom Classic. 

    When asked, select "Yes".  

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      Spiketrain
      SpiketrainAuthor
      Inspiring
      June 8, 2023

      Thank you so much for replying. I have done this and it achieved nothing.

      I can not import a single photo anywhere - the option is completely greyed out.

       

      johnrellis
      johnrellis
      Legend
      June 9, 2023

      Ensure LR is granted Full Disk Access (not Files And Folders) permission, as detailed here:
      https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/m-p/12913413

       

      Without Full Disk Access, LR can do all sorts of screwy things. Let us know whether that fixes the problem.

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