Can't import videos from Sony RX100 into Lightroom Classic CC

Forum|Forum|8 years ago
December 27, 2017
2 replies
933 views

When I try to import a video from my Sony RX100 (the first version of the camera) I get "An unknown error occurred while reading the video file". However, I also have the standalone version of Lightroom on the same computer and I can import the videos without a problem into the standalone version. I have tried clearing the video cache and turning off hardware acceleration but nothing helps. Has anyone else run into this?

Thanks,

Greg

This topic has been closed for replies.

Neox99

Legend

Which format are you recording in:

"The Sony RX100 records at three different video resolutions, and can record high-definition movies in either AVCHD or MPEG-4 formats. Stereo audio is recorded during movie capture, encoded as Dolby Digital (AC-3) for AVCHD and AAC-LC for MPEG-4."

W

wazkarenAuthor

Participant

File format: AVCHD

Record setting: 60p

Image Size: L: (17M)

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wazkarenAuthor

Participant

By the lack of response I'm guessing that this is a problem on just my computer? I tried Adobe support but that was a waste of time, just a bunch of trial and error without answering any of my questions. I can't seem to get an answer on whether or not A Sony RX100 video in AVCHD (with Dolby audio) is supported by Lightroom Classic CC on Windows 7.

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wazkarenAuthor

Participant

Oh and I can import videos from my Nikon D7200 without issue. It's just the Sony I can't import;

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