Skip to main content
D
defaultxpvspinh9fzc
Participant
October 15, 2021
Question

Computer died. Have internal and external backups. PC repaired,but cant reinstall. Data visible.Help

  • October 15, 2021
  • 2 replies
  • 407 views

Hi.Computer died.backups saved.Computer repaired. Can't reinstall Lightroom 5. Data visible.

Can anybody help?

Baffled.

This topic has been closed for replies.

2 replies

GoldingD
GoldingD
Legend
October 15, 2021

First off it is clear we are talking the perpetual versions of Lightroom. Lightroom Desktop vs Lightroom Classic is not the issue.

 

Moving on

 

Previous versions of Lightroom cannot use catalogs made with newer upgrades. That is upgrade, not update.

 

So Lr v4 cannot open a Lr v5 catalog.

 

The other way around works, although a upgrade of the catalog will occur. That is Lr v5 can open a Lr v4 catalog, where upon it will copy and upgrade that catalog. Name of new catalog will be slightly different, I forget how back in thise days..

 

D
dj_paige
Legend
October 15, 2021

What operating system and version NUMBER? Why can't you install Lightroom 5? What happens? What is the exact error message? Please write in actual sentences from now, that would be helpful.

    D
    defaultxpvspinh9fzcAuthor
    Participant
    October 15, 2021
    Sorry for keeping it short. System is Windows 10. The computer failed. The
    IT guys transferred the original hard drive to the new PC. Both hard drive
    contents are visible. I reinstalled Lightroom 4 easily but although the
    data is visible, when I insert the Lightroom cd, nothing happens.
    I can see photos,but, when I try to install to Lightroom, only the photos
    that were on Lightroom 4 can be installed. Lightroom doesn't recognise any
    photos that were installed on Lightroom 5.
    That's really all I can tell you.
    Advice appreciated.
    D
    defaultxpvspinh9fzcAuthor
    Participant
    October 16, 2021

    Do you get any error messages? If yes, post the exact messages.

    If you logged in as an Administrator or an user with admin rights during you try to install Lightroom.

    Check the Windows event logs to get more infos about the problem 

    How to use Event Viewer on Windows 10 | Windows Central

     


    My system is not the new cloud based.No longer supported by Adobe,but it's the one that I use.

    It's a wonderful thing,but ,now that it's not working,I must admit that I'm struggling with the technology.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices