downloading lightroom classic

[chelseay1]

Hello! Please help! 

I purchased the photography package which includes lightroom, lightroom classic, photoshop and a few others. When I try to download lightroom classic I click "Install" and it sends me to this error page. WHY? 

 

[John Waller]

Have you downloaded the Creative Cloud desktop app?

https://www.adobe.com/creativecloud/desktop-app.html

Use that utility to download and update your Cloud apps.

[dj_paige]

This doesn't look like anything I have seen. Can you show us the screen before this, where you click on "Install"?

Also please state your operating system version NUMBER. We need the NUMBER and not words like "latest" or "up-to-date"

[JohanElzenga]

Looks like you clicked an 'Install' button on the https://creativecloud.adobe.com/apps/all/desktop website, without having the Creative Cloud app installed. As the app does the actual installing, it must be installed first.