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Experiencing crashes within 1-2 minutes in LrC

Forum|Forum|2 years ago
January 16, 2024
9 replies
2805 views

Ever since upgrading to a new PC, I have been unable to run LrC for more than 2 minutes before the program crashes with no indication of it happening. I've tried searching through every forum available on the web and couldn't find a solution to my issue. So far, I've attempted the following:

-Uninstall, then reinstalling the latest LrC update (13.1)
-Doing a fresh reinstall of CC desktop + LrC
-Resetting preferences
-Update Windows and any other relevant drivers, including the GPU
-Disable the GPU
-Optimise my catalog + create a new catalog
-Restarting my PC multiple times
-Gave remote access to an agent which didn't solve the problem

I have a RTX 4080, 32 GB RAM, Ryzen 9 7950x3D, so I do not think this should be a hardware issue unless I'm mistaken. One thing to note was that I did have Kernel-Power 41 issue prior but I believe I have fixed it. Any help would be greatly appreciated, as I urgently need this for my work! Many thanks

Windows

This topic has been closed for replies.

Correct answer GoldingD

License: Unknown

ohhh, now that may be an issue with your copy of the Adobe Creative Cloud Desktop App aka Creative Cloud. Is it running (by default it should be, in background) and are you signed in?

I see that you are new to the community, but are you new to LrC? (I will include a bit of Creative Cloud knowledge at the bottom of this reply)

If you are in fact signed in, then go ahead and sign out, count to ten, then sign back in. Keep an eye out for any notifications. Then try LrC again.

If you are signed out, then I am surprised that you could bring up LrC, and not get a message about logging in, and then get that bit off info in system info.

Now, I notice that you attempted an uninstall then a reinstall (I assume LrC). Occasionally Adobe, or more often members in this forum, recommend seeing what will happen if you uninstall the Adobe Creative Cloud Desktop App. Mind you normally when they are having connectivity issues like unable to connect to server. Wondering if you tried that. This involves a small bit of software to download from Adobe.

Also, on the subject of uninstall/reinstall, normally that solves nothing, but sometimes when that is actually called for, the simple uninstall via the Adobe Creative Cloud Desktop App is not enough and a Adobe app called the Adobe Creative Cloud Cleanup Tool is required (it basically can remove every bit of Adobe) also acquired via Adobe on the web.

___________________________________________________________________________________

About the Adobe Creative Cloud Desktop App aka Creative Cloud. As you know it is used to install the various applications. But some do not know the complete use of that small app. A partial summary is as follows:

ACCDA used for:

Installing the various applications like PS, Lr, LrC, etc
Uninstalling the apps (but a simple uninstall, not a absolute complete uninstall Some things get ignored)
Updating the apps
Upgrading the Apps
Checking accreditation of the service (are your payments up to date) about every 30 days depending monthly or yearly
Activating the apps (when you sign in)
Deactivating the apps (if you sign out)
Installing extras
installing Fonts
others

Generally their is no reason to sign out. And note that as long as you are signed in, it will not matter if you have Internet access or not, The apps will still work, just do not sign out. Normally the only reason to sign out (then sign back in) is to force an accreditation check while you have the Internet before going on a long photo trip without the Internet, should the 30 day period plus some grace period occur.

J

Jacky280640847wpu

Participant

Go - lightroom preferences - performance and put use graphic processor OFF

GoldingD

Legend

A follow-up on License unknown, A very old thread but, see:

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-develop-mode-is-not-working-not-gpu/m-p/10418032

photopoeth

Inspiring

I have the same problem since the update to LrC 13.x.x. I've tried different versions and always had to set back to 12.5. 😞 The crashes are completely random. Partly I have to do multiple starts, since LrC crashes during startup, sometimes it's while working, sometimes it's while LrC is just sittinmg in the backgriound, because I am doing something else.. 😞

B

BORIXZZAuthor

Participating Frequently

Do you also receive a Library sync eror as well? And do you also have the same license unknown issue on 12.5?

GoldingD

Legend

And from some completely unrelated discussion. Adobe asked some members to share some logs. I do not know how to view them, and I think they are created upon LrC start, deleted upon proper LrC close, but remain after LrC crash or improper close.

Location is????"

%appdata%/Adobe/CameraRaw/Logs

%appdata%/Adobe/CameraRaw/Logs.

I do not know if they will give a clue. And if you did not get a crash notice, I do not know if they will exist. Their would be different files for different dates.

GoldingD

Legend

P.S. I take it that when the LrC failure occurs, that their is noting in the Windows Event Viewer????

Might not be listed as critical.

B

BORIXZZAuthor

Participating Frequently

I've managed to capture this just now on the Events Viewer. You can see in its description to check Security and Maintenance from the control panel, with which it did not detect any errors and suggested to perform a Windows recovery anyway

GoldingD

Legend

When you contacted Adobe, did they look at that? And have you searched the community on that. You may want to give that a try.

Time to sign off

GoldingD

Legend

At this point, more than a bit stumped. I know another member has a similar issue, also stumped. Really hoping for another member reply. I will ask for the following, and I suspect another member would do the same. Just in case something shows up as an ohhh moment.

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

B

BORIXZZAuthor

Participating Frequently

Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]

License: Unknown

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 24

Processor speed: 4.3GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Built-in memory: 31893.3 MB

Dedicated GPU memory used by Lightroom: 74.5MB / 16064.0MB (0%)

Real memory available to Lightroom: 31893.3 MB

Real memory used by Lightroom: 751.9 MB (2.3%)

Virtual memory used by Lightroom: 778.3 MB

GDI objects count: 699

USER objects count: 2198

Process handles count: 2322

Memory cache size: 8.5MB

Internal Camera Raw version: 16.1 [ 1728 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1MB / 15946MB (0%)

Camera Raw real memory: 2MB / 31893MB (0%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 2560 pixels

Displays: 1) 2560x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 4080 (31.0.15.4633)

Init State: GPU for Export supported by default

User Preference: GPU for Image Processing Enabled

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\Boris\Pictures\Lightroom\Lightroom Catalog-v13-2.lrcat

Settings Folder: C:\Users\Boris\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Flickr

3) Nikon Tether Plugin

GoldingDCorrect answer